# Document360 > Knowledge base documentation for Document360. ## Document360 2.0 - [Welcome to Document360](https://docs.document360.com/docs/welcome-to-document360.md): Streamline your documentation with Document360: create knowledge bases, API docs, SOPs, and deploy AI chatbots—all in one powerful platform. - [AI native documentation](https://docs.document360.com/docs/ai-native-documentation.md): Unlock AI-driven documentation with Document360. Create, manage, and optimize content effortlessly using Eddy AI for enhanced knowledge discovery and self-service. - [Organizing your knowledge base](https://docs.document360.com/docs/organizing-your-knowledge-base.md): Organize your knowledge base with Document360's five-level hierarchy, ensuring easy navigation and tailored access for diverse audiences. - [Navigating Document360](https://docs.document360.com/docs/navigating-document360.md): Manage your Knowledge base portal with ease: create articles, track performance, and customize branding for a seamless user experience. - [Quickstart](https://docs.document360.com/docs/quickstart.md): Quickly set up Document360 by creating categories, writing articles, and publishing them in just four easy steps for an efficient knowledge base. - [Migrate to Document360](https://docs.document360.com/docs/migrate-to-document360.md): Migrating documentation from one knowledge base platform to another platform can be tricky and overwhelming. With Document360, it is just a simple process. - [Overview](https://docs.document360.com/docs/overview.md): Create polished documentation with Document360's adaptable editors—WYSIWYG for ease or Markdown for speed. Perfect for every content creator! - [Create article](https://docs.document360.com/docs/create-article.md): Create articles in Document360 from blank or templates, ensuring consistency and flexibility for your knowledge base. Streamline your content creation today! - [Create template](https://docs.document360.com/docs/create-template.md): Streamline article creation with Document360's reusable templates, ensuring consistency and efficiency for troubleshooting, release notes, and how-to guides. - [Create with Eddy AI](https://docs.document360.com/docs/create-with-eddy-ai.md): Eddy AI streamlines knowledge base article creation, generating drafts from prompts, recordings, or files, enhancing efficiency for technical writers and support teams. - [Create page category](https://docs.document360.com/docs/create-page-category.md): Learn how to create a Page category in your knowledge base for structured content, onboarding, and feature overviews, enhancing user experience. - [Import from Word](https://docs.document360.com/docs/import-from-word.md): Import Word documents into Document360 effortlessly, preserving formatting and images. Create single or multiple articles for streamlined knowledge management. - [Import PDF](https://docs.document360.com/docs/import-pdf.md): Import text-based PDFs into Document360 effortlessly, converting them into editable articles while preserving structure, images, and links for your knowledge base. - [Code view](https://docs.document360.com/docs/code-view.md): Master Code view in the Advanced WYSIWYG editor to edit HTML, fix unsupported tags, and enhance your articles with custom elements and styles. - [Text elements](https://docs.document360.com/docs/text-elements.md): Master the Advanced WYSIWYG editor's Formatting tools for text styles, headings, typography, and color palettes to enhance your article's structure and appearance. - [Formatting](https://docs.document360.com/docs/formatting.md): Master inline and block-level formatting with the Advanced WYSIWYG editor's Formatting panel for effective content styling and structure. - [Inline code & code block](https://docs.document360.com/docs/inline-code-code-block.md): Learn how to use inline code and code blocks in Document360 for effective syntax highlighting and clear code presentation across various programming languages. - [Lists](https://docs.document360.com/docs/lists.md): Organize content effectively with the Advanced WYSIWYG editor's bullet, numbered, multilevel lists, and checklists for clear presentation and tracking. - [Tables](https://docs.document360.com/docs/tables.md): Create and manage tables effortlessly with the Advanced WYSIWYG editor, featuring formatting, sorting, and filtering options for structured data presentation. - [Tabs](https://docs.document360.com/docs/tabs.md): Organize complex content with tabs in the Advanced WYSIWYG editor, enhancing navigation and clarity for readers across various platforms and audiences. - [Dividers](https://docs.document360.com/docs/dividers.md): Learn how to use dividers effectively in articles to enhance readability with solid, dotted, and dashed styles for better content separation. - [Accordions](https://docs.document360.com/docs/accordions.md): Learn how to use accordions for collapsible content, FAQs, and more, enhancing user experience while keeping your articles organized and scannable. - [Callouts](https://docs.document360.com/docs/callouts.md): Learn how to effectively use callouts in Document360 to highlight important information with types like Info, Warning, Error, and Success. - [Private notes](https://docs.document360.com/docs/private-notes.md): Utilize private notes for internal communication in your knowledge base, ensuring team members can share reminders and comments securely and efficiently. - [FAQ](https://docs.document360.com/docs/faq.md): Learn how to add FAQ sections to your articles using FAQ Templates, AI FAQ Generator, and Accordions for better reader engagement and clarity. - [Latex](https://docs.document360.com/docs/latex.md): Render LaTeX expressions seamlessly in Document360's Advanced WYSIWYG editor for clear mathematical and scientific documentation. Enhance your articles today! - [Emoji](https://docs.document360.com/docs/emoji.md): Enhance your articles with the Advanced WYSIWYG editor by inserting emojis for visual cues, tone, and engaging onboarding content. - [Images](https://docs.document360.com/docs/images.md): Learn how to insert, format, and troubleshoot images in Document360 to enhance your articles and improve reader engagement with effective visuals. - [Files](https://docs.document360.com/docs/files.md): Learn how to add and attach files in Document360, enhancing your articles with inline elements or downloadable links for better user experience. - [Links](https://docs.document360.com/docs/links.md): Learn how to add hyperlinks in Document360 for better navigation, linking to articles, external resources, and specific sections within your content. - [Embedding external content](https://docs.document360.com/docs/embedding-external-content.md): Embed diagrams, videos, and Google Forms in Document360 articles seamlessly. Enhance your knowledge base with interactive content without leaving the portal. - [Keyboard shortcuts](https://docs.document360.com/docs/keyboard-shortcuts.md): Boost your efficiency in the Advanced WYSIWYG editor with keyboard shortcuts, typography auto-corrections, and tips for unsupported Markdown syntax. - [Mermaid diagrams](https://docs.document360.com/docs/mermaid-diagrams.md): Create dynamic Mermaid diagrams directly in your editor with real-time rendering, making complex processes easy to visualize and edit anytime. - [Adding videos to articles](https://docs.document360.com/docs/adding-videos-in-articles.md): Learn to add videos to Document360 articles. Enhance tutorials and guides with easy video insertion methods using URLs, embed codes, and files. - [Basic Markdown syntax](https://docs.document360.com/docs/basic-markdown-syntax.md): Master Markdown in Document360 with this guide on commands, formatting, and Unicode characters to create professional content effortlessly. - [Discussion feed](https://docs.document360.com/docs/article-discussion-feed.md): Every page has a Discussion feed where you can converse, tag, and collaborate with }s regardless of the roles on your project. - [Custom pages](https://docs.document360.com/docs/custom-pages.md): Create custom pages in Document360 for your knowledge base, enhancing user experience with flexible content like Terms & Conditions and multilingual support. - [Creating interactive decision trees](https://docs.document360.com/docs/creating-interactive-decision-trees.md): Create engaging interactive decision trees in Document360 with templates or blank canvases to simplify user tasks and enhance navigation. - [Managing interactive decision trees](https://docs.document360.com/docs/managing-interactive-decision-trees.md): Manage interactive decision trees in Document360: edit, clone, delete, and organize for accurate content visibility on your knowledge base site. - [Settings for interactive decision trees](https://docs.document360.com/docs/settings-for-interactive-decision-trees.md): Control your interactive decision tree's settings, SEO, visibility, and access with ease using the Knowledge base portal's intuitive More options menu. - [Viewing interactive decision trees on the Knowledge base site](https://docs.document360.com/docs/viewing-interactive-decision-trees-kb-site.md): Interactive decision trees in Document360 enhance user navigation, streamline workflows, and simplify troubleshooting for efficient task completion. - [Install Document360 AI Capture extension](https://docs.document360.com/docs/install-document360-ai-capture-extension.md): Install Document360 AI Capture on Chrome, Edge, or Brave to create guides, capture screens, and record videos effortlessly. One-time setup required! - [Creating and recording Step by step guides](https://docs.document360.com/docs/creating-and-recording-step-by-step-guides.md): Create step-by-step guides effortlessly with Document360's AI Capture extension in Chrome. Record, edit, and enhance your guides for better user engagement. - [Editing a Step by step guide](https://docs.document360.com/docs/editing-a-step-by-step-guide.md): Refine your guide with our step-by-step editor: edit titles, descriptions, images, and add visual enhancements for a polished final product. - [Managing Step by step guides](https://docs.document360.com/docs/managing-step-by-step-guides.md): Manage Step by step guides with ease: translate, clone, unpublish, and export for offline use. Streamline your documentation process today! - [Screen capturing from the Editor](https://docs.document360.com/docs/screen-capturing-from-the-editor.md): Capture screens directly from Document360's WYSIWYG Editor, edit images, and save them for reuse—all with the Chrome extension. - [Screen capturing from the Drive](https://docs.document360.com/docs/screen-capturing-from-the-drive.md): Capture screens directly from Drive with Document360's feature, add tags, and reuse images across articles—all without switching tools. - [Recording video](https://docs.document360.com/docs/recording-video.md): Record your screen with Document360's built-in screen recorder, easily capturing video for your articles directly from the Advanced WYSIWYG Editor. - [Editing video](https://docs.document360.com/docs/editing-video.md): Enhance your videos with our advanced editor: add overlays, music, AI voiceovers, and more to create engaging content for your articles. - [Recording interactive demo](https://docs.document360.com/docs/recording-interactive-demo.md): Capture your screen with Document360's interactive demo recorder for engaging, hands-on tutorials. Enhance your articles with guided demos today! - [Editing an interactive demo](https://docs.document360.com/docs/editing-interactive-demo.md): Enhance your interactive demo with tools like overlays, music, and AI voiceovers in the Advanced WYSIWYG Editor for engaging articles. - [Call to action](https://docs.document360.com/docs/call-to-action.md): Enhance your interactive demo with Call to Action elements, guiding viewers to take specific actions like exploring next steps or visiting URLs. - [Hotspots](https://docs.document360.com/docs/hotspots.md): Enhance your videos with interactive hotspots to guide viewers, highlight features, and improve training with AI voiceovers for a seamless experience. - [Blur](https://docs.document360.com/docs/blur.md): Obscure sensitive information in demos and videos with the Blur element. Easily manage blurs, adjust intensity, and ensure privacy without re-recording. - [Image](https://docs.document360.com/docs/advanced-images.md): Learn how to add image elements to your Step-by-Step Guide or videos, enhancing visuals with annotations and branded assets effortlessly. - [Spotlight](https://docs.document360.com/docs/spotlight.md): Learn how to add and manage spotlight elements to highlight specific areas in your steps, enhancing user focus with dimmed backgrounds. - [Camera](https://docs.document360.com/docs/camera.md): Record and overlay videos in your demos with our Camera feature. Add personal touches, manage recordings, and enhance accessibility with subtitles. - [Text](https://docs.document360.com/docs/text.md): Overlay customizable text annotations on interactive demos, guides, and videos to enhance context and instructions without re-recording. - [Highlight](https://docs.document360.com/docs/highlight.md): Enhance your interactive demos with the Highlight element to emphasize key areas, manage highlights, and improve viewer engagement effortlessly. - [Crop](https://docs.document360.com/docs/crop.md): Learn how to crop images, videos, and demos effectively to focus on key content, ensuring optimal display and clarity for your audience. - [Trim](https://docs.document360.com/docs/trim.md): Trim unwanted video segments easily with our advanced feature, allowing precise edits anywhere in your footage for a polished final product. - [Music](https://docs.document360.com/docs/music.md) - [Voice](https://docs.document360.com/docs/voice.md): Control audio in your demos with AI voiceovers, manage subtitles, and enhance accessibility for viewers. Edit scripts for perfect narration! - [Troubleshooting step by step guides](https://docs.document360.com/docs/troubleshooting-advanced-content-creation-tools.md): Troubleshoot recording issues with step-by-step guides on Document360 AI Capture, ensuring smooth uploads and quality translations for your projects. - [AI settings](https://docs.document360.com/docs/ai-settings.md): Eddy AI enhances Document360 with tailored suites for writing, searching, and premium content management, boosting team efficiency and user experience. - [AI customization](https://docs.document360.com/docs/ai-customization.md): Customize your Eddy AI's name, tone, and response length to align with your brand's identity and enhance your Document360 experience. - [Gen AI friendly content](https://docs.document360.com/docs/gen-ai-friendly-content.md): Learn how to write GenAI-friendly documentation using clear structure, SEO best practices, FAQs, and formatting techniques that improve AI understanding and accuracy. - [Gen AI friendly content checklist](https://docs.document360.com/docs/gen-ai-friendly-content-checklist.md): Ensure your articles meet readability and AI standards with this comprehensive checklist covering structure, flow, lists, images, and SEO best practices. - [Prompt template: Gen AI friendly writing](https://docs.document360.com/docs/prompt-template-gen-ai-friendly-writing.md): Optimize your documentation with our AI prompt template, designed for drafting and revising content that's GenAI-friendly and publication-ready. - [Prompt engineering tips](https://docs.document360.com/docs/prompt-engineering-tips.md): Learn practical prompt engineering tips to improve AI accuracy, relevance, and efficiency when generating content for knowledge bases and documentation. - [AI security policies](https://docs.document360.com/docs/ai-security-policies.md): Eddy AI enhances your experience with robust security, GDPR compliance, and advanced data protection, ensuring your information remains confidential and secure. - [AI safety testing and defence](https://docs.document360.com/docs/ai-safety-testing-and-defence.md): Eddy AI employs robust moderation, jailbreak testing, and adversarial strategies to ensure safe, reliable responses while protecting against harmful content. - [Create chatbot](https://docs.document360.com/docs/create-chatbot.md): Create an Eddy AI Chatbot to enhance user engagement on your website, utilizing tailored content sources for effective responses and seamless integration. - [Configure chatbot](https://docs.document360.com/docs/configure-chatbot.md): Configure your Eddy AI Chatbot's appearance, behavior, and security settings easily. Publish changes and enhance user experience on your website today! - [Playground](https://docs.document360.com/docs/chatbot-playground.md): Test your chatbot in the Playground to ensure accurate responses, preview changes, and validate updates before going live on your website. - [Embed code](https://docs.document360.com/docs/chatbot-embed-code.md): Deploy your Eddy AI Chatbot easily with embed code for custom sites or launch it instantly across your Document360 Knowledge Base. Test before publishing! - [Appearance](https://docs.document360.com/docs/chatbot-appearance.md): Customize your Eddy AI Chatbot's appearance with unique settings like name, icon, and welcome message to match your website's branding seamlessly. - [Custom CSS & JavaScript](https://docs.document360.com/docs/chatbot-custom-css-and-javascript.md): Customize your Eddy AI Chatbot with custom CSS and JavaScript for unique styling and interactivity, enhancing user experience beyond standard settings. - [Ticket escalation](https://docs.document360.com/docs/chatbot-ticket-escalation.md): Eddy AI Chatbot's ticket escalation feature allows users to raise support tickets seamlessly, ensuring human assistance when needed. Connect Zendesk or Freshdesk now! - [Security](https://docs.document360.com/docs/chatbot-security.md): Implement JWT for the Eddy AI Chatbot to secure your projects, ensuring trusted authentication and protecting sensitive information from unauthorized access. - [Manage chatbot](https://docs.document360.com/docs/manage-chatbot.md): Manage your chatbot's content sources efficiently with Eddy AI. Monitor storage, retrain for updates, and ensure your chatbot reflects the latest information. - [AI writing agent](https://docs.document360.com/docs/ai-writing-agent.md): Automate your technical writing with Document360's AI Writing Assistant, generating high-quality documentation quickly while ensuring SEO and style consistency. - [AI writer](https://docs.document360.com/docs/ai-writer.md): The 'AI writer' feature lets contributors use AI to enhance their writing. Discover the actions you can perform with Document360's AI writer. - [AI style guide](https://docs.document360.com/docs/ai-style-guide.md): Create and manage style guides with Document360 to ensure consistent content tone, structure, and SEO across your organization’s documentation. - [AI FAQ generator](https://docs.document360.com/docs/ai-faq-generator.md): Enhance your articles with Document360's AI FAQ Generator, creating tailored FAQs effortlessly to save time and improve user engagement. - [AI title recommender](https://docs.document360.com/docs/ai-title-recommender.md): Generate the right title for your article based on your article content using the Document360 AI feature. - [AI & search description generator](https://docs.document360.com/docs/seo-description-generator.md): Use the SEO description generator to generate the meta descriptions for your articles and category pages. The meta description appears as snippets in the search engine results. - [AI related articles recommender](https://docs.document360.com/docs/ai-related-articles-recommender.md): Use the Document360 AI to identify and associate content related to the current article, thus helping readers with the same context content. - [AI tag recommender](https://docs.document360.com/docs/ai-tag-recommender.md): The AI tag recommender features Artificial Intelligence to suggest relevant tags for your article or category page, improving categorization and searchability. - [AI chart generator](https://docs.document360.com/docs/ai-chart-generator.md): Transform text into stunning pie charts and flow charts with Document360's AI Chart generator, streamlining your visual content creation effortlessly. - [AI alt text generator](https://docs.document360.com/docs/ai-alt-text-generator.md): Streamline your image accessibility with Eddy AI's alt text generation, enhancing discoverability and user experience while saving time on alt text creation. - [Translate with Eddy AI](https://docs.document360.com/docs/translate-with-eddy-ai.md): Enhance your multilingual knowledge base with Document360's AI machine translation, ensuring consistency and efficiency across articles in multiple languages. - [Configure AI assistive search](https://docs.document360.com/docs/configure-ai-assistive-search.md): Use Document360's 'Ask Eddy-AI assistant' for quick, contextual answers. Integrate, customize, and optimize your knowledge base with multilingual support. - [Manage AI assistive search](https://docs.document360.com/docs/manage-ai-assistive-search.md): Manage your Ask Eddy AI credits, check balances, purchase more, and set up usage notifications to optimize your AI experience effectively. - [Eddy AI search analytics](https://docs.document360.com/docs/eddy-search-analytics-1.md): The Eddy analytics overview page provides data on overall Eddy performance and the metrics of searches, no result searches of your knowledge base site. - [AI dynamic related articles recommendation](https://docs.document360.com/docs/ai-dynamic-related-articles-recommendation.md): Enhance your knowledge base with Eddy AI's dynamic related articles recommendation, improving navigation and user experience effortlessly. - [External sources for AI assistive search](https://docs.document360.com/docs/external-sources-for-ai-assistive-search.md): Enhance your AI Assistive search with external sources for comprehensive answers, improving response time and customer satisfaction in your Knowledge base. - [AI article summarizer](https://docs.document360.com/docs/ai-article-summarizer.md): Learn how to use Document360's AI summarizer to create concise article summaries in multiple languages. Save time and enhance your reading experience. - [Ask Eddy AI API](https://docs.document360.com/docs/ask-eddy-ai-api.md): The Eddy Public API is an invaluable add-on designed to enhance the functionality and flexibility of our Eddy search feature. - [Read out loud](https://docs.document360.com/docs/read-out-loud.md): Enhance your Knowledge Base experience with the read out loud feature, allowing users to listen to articles for better multitasking and engagement. - [AI glossary generator](https://docs.document360.com/docs/ai-glossary-generator.md): Document360 introduces the Automated Business Glossary feature. It allows you to identify and add these terms to your documentation more efficiently. - [Duplicate content detection](https://docs.document360.com/docs/duplicate-content-detection.md): Streamline your knowledge base with Document360's Duplicate Content Detection feature, ensuring consistent, unique content across all articles efficiently. - [MCP overview](https://docs.document360.com/docs/mcp.md): Unlock structured access to your knowledge base with Document360's Model Context Protocol, enabling AI assistants to manage and retrieve content efficiently. - [Connect MCP using a custom connector](https://docs.document360.com/docs/connect-mcp-using-a-custom-connector.md): Connect Document360 MCP to AI assistants like Claude and ChatGPT using URLs or JSON for secure access to your knowledge base. - [Supported MCP tools](https://docs.document360.com/docs/supported-mcp-tools.md): Explore how AI assistants utilize MCP tools for efficient content management, searching, and documentation workflows in your knowledge base. - [MCP prompt guide](https://docs.document360.com/docs/mcp-prompt-guide.md): Utilize ready-to-use MCP prompts for your Document360 knowledge base, enhancing search, retrieval, and content creation with AI assistance. - [MCP use cases in Document360](https://docs.document360.com/docs/mcp-use-cases-in-document360.md): Enhance your documentation workflow with MCP Server, enabling AI assistants to access your Document360 knowledge base while maintaining governance and version control. - [MCP vs standard API](https://docs.document360.com/docs/mcp-vs-standard-api.md): Learn when to use Document360's MCP vs. standard API for AI agents, optimizing workflows with a hybrid approach for better documentation management. - [Troubleshooting AI search issues](https://docs.document360.com/docs/troubleshooting-ai-search-issues.md): Resolve Eddy AI's incorrect date display in Document360 search results with troubleshooting steps and tips for handling empty table cells effectively. - [Troubleshooting MCP issues](https://docs.document360.com/docs/troubleshooting-mcp-issues.md) - [API fundamentals](https://docs.document360.com/docs/api-fundamentals.md): Transform your API references with Document360's interactive documentation, reducing integration time and building developer trust effortlessly. - [Managing API references](https://docs.document360.com/docs/manage-api-references.md): Generate clear, interactive API documentation effortlessly with Document360 by uploading your API specs, supporting OpenAPI and CI/CD flows. - [Managing endpoint articles](https://docs.document360.com/docs/managing-endpoint-articles.md): Learn how to enhance your API documentation with custom content, article settings, and team collaboration options for endpoint articles. - [Testing endpoints with Try it!](https://docs.document360.com/docs/testing-endpoints-with-try-it.md): Explore Document360's Try It! feature for live API testing, enabling developers to send requests and view responses directly in the documentation. - [CI/CD integration](https://docs.document360.com/docs/ci-cd-integration.md): Automate your API documentation with CI/CD using Document360 CLI. Learn to sync, manage your API key, and streamline updates effortlessly. - [How to use Postman](https://docs.document360.com/docs/how-to-use-postman.md): Postman is an API platform for building and using APIs.Linking your Document360 project with Postman is easy and can be completed in a few minutes. You can use the on-premises or web-based Postman. - [How to use Swagger](https://docs.document360.com/docs/how-to-use-swagger.md): Swagger is an interface description language that describes RESTful APIs expressed using JSON. It allows you to create interactive, machine and human-readable. - [Troubleshooting API documentation issues](https://docs.document360.com/docs/troubleshooting-api-documentation-issues.md): Resolve OpenAPI errors like missing server URLs and 401 responses with clear steps to ensure proper API documentation and functionality. - [Create workspace](https://docs.document360.com/docs/workspaces.md): Workspaces allow you to create separate documentation for specific product versions. This segregation helps to ensure that readers have access to the most relevant and up-to-date information. - [Manage workspace](https://docs.document360.com/docs/manage-workspace.md): Manage your workspaces effectively by editing names, customizing labels, and controlling navigation to keep your knowledge base organized and up-to-date. - [Multilingual Knowledge base](https://docs.document360.com/docs/getting-started-with-multi-lingual-knowledge-base.md): Add multiple languages to a single project workspace or a language-specific Knowledge base with Document360. - [Create category](https://docs.document360.com/docs/managing-categories.md): Organize your knowledge base with Document360's category management features, including creating, renaming, and hiding categories for optimal access. - [Category types](https://docs.document360.com/docs/category-types.md): Learn about Folder, Index, and Page categories in Document360. Organize your knowledge base efficiently with flexible category types and easy management. - [Mapping a category with a folder in Drive](https://docs.document360.com/docs/assigning-drive-folder-for-a-category.md): In Document360, when a Contributor uploads images in the article on the Editor from their local storage or URL, the image would automatically be placed in the designated Drive folder for the article's category/subcategory. - [Move category](https://docs.document360.com/docs/move-category.md): Learn how to move categories and their subcategories in Document360, ensuring proper content hierarchy and avoiding broken links during workspace transitions. - [Clone category](https://docs.document360.com/docs/clone-category.md): Clone categories to create independent copies with subcategories and articles, perfect for new versions or tailored content without affecting originals. - [Delete category](https://docs.document360.com/docs/delete-category.md): Permanently delete categories from your knowledge base, manage links, and recover deleted items within 30 days. Learn best practices for efficient content management. - [Hide & Unhide category](https://docs.document360.com/docs/hide-unhide-category.md): Learn how to hide and unhide categories in your knowledge base, keeping content accessible for your team while managing visibility for readers. - [Rename category](https://docs.document360.com/docs/rename-category.md): Easily rename categories in Document360 without affecting URLs. Keep names reader-centric and consistent for a better knowledge base experience. - [Star category](https://docs.document360.com/docs/star-category.md): Star categories for quick access in your knowledge base portal. Save time navigating and keep your workflow organized with personalized favorites. - [Create article](https://docs.document360.com/docs/create-article-1.md): Create articles in Document360 from blank or templates, ensuring consistency and flexibility for your knowledge base. Streamline your content creation today! - [Move articles](https://docs.document360.com/docs/managing-articles.md): Manage your knowledge base effectively with Document360's tools for creating, editing, and organizing articles for a user-friendly experience. - [Clone articles](https://docs.document360.com/docs/clone-articles.md): Learn how to clone articles independently, customize for different audiences, and manage internal links effectively in your workspace. - [Replicate articles](https://docs.document360.com/docs/replicate-articles.md): Replicate articles across categories effortlessly, ensuring updates reflect everywhere while maintaining a single source of truth in your knowledge base. - [Delete articles](https://docs.document360.com/docs/delete-articles.md): Learn how to delete or deprecate articles, restore from the Recycle bin, and manage your knowledge base effectively within 30 days. - [Hide & Unhide articles](https://docs.document360.com/docs/hide-unhide-articles.md): Learn how to hide and unhide articles in your knowledge base, ensuring internal content remains accessible while keeping it hidden from public view. - [Star articles](https://docs.document360.com/docs/star-articles.md): Star articles for quick access in your knowledge base. Easily manage your favorites and streamline your workflow with personalized starred lists. - [Lock & Unlock article](https://docs.document360.com/docs/lock-unlock-article.md): Learn how Document360 locks articles during editing to prevent conflicts, ensuring smooth collaboration in your knowledge base. Unlock easily when done! - [Publish articles](https://docs.document360.com/docs/publishing-an-article.md): The final step in the content creation process is publishing the article.Publishing an article is crucial as it makes the information available to your end-users. - [Schedule publishing](https://docs.document360.com/docs/schedule-publishing.md): Schedule your articles effortlessly with Document360's publishing feature, ensuring timely content delivery and stress-free management. - [Unpublishing an article](https://docs.document360.com/docs/unpublishing-an-article.md): Learn how to use the Unpublish feature to manage articles in your knowledge base, ensuring only accurate content is visible to users. - [Article status](https://docs.document360.com/docs/article-status.md): Streamline your Knowledge base with article statuses: New, Draft, Published, and Needs review, ensuring efficient content management and updates. - [Update article contributors](https://docs.document360.com/docs/updating-article-contributors.md): Manage article contributors in Document360 effortlessly, ensuring every team member's contributions are recognized and displayed correctly. - [Filter articles](https://docs.document360.com/docs/filter-bulk-operations.md): Use the basic filter or create a custom filter to narrow search results. Reuse the filters next time to save time. - [Export all articles](https://docs.document360.com/docs/export-bulk-operations.md): Export the data available on the "All articles" page into a CSV file and share it. This comes in handy when you want to extract an article list and send it over. - [Article SEO](https://docs.document360.com/docs/article-seo.md): Enhance article visibility and indexing in search engines with SEO meta titles and descriptions. Access the 'Ask Eddy' AI SEO description generator for assistance. - [Index category SEO](https://docs.document360.com/docs/index-category-seo.md): Optimize your Document360 Index category pages with SEO settings to enhance visibility, improve search results, and boost knowledge base discoverability. - [AI & search descriptions (GEO/SEO)](https://docs.document360.com/docs/seo-descriptions.md): An overview page for all your article's SEO information, such as title and description. Manage or add meta data from this section. - [LLMs.txt](https://docs.document360.com/docs/llms-txt.md): Automatically generate llms.txt for your knowledge base, enhancing AI retrieval and citation of your documentation for accurate user answers. - [Robots.txt](https://docs.document360.com/docs/robotstxt.md): A robots.txt file is used to communicate with web crawlers and other automated agents about which pages of your knowledge base should not be indexed. - [Change the URL of an article](https://docs.document360.com/docs/changing-the-url-of-an-article.md): Learn how to change article slugs in your knowledge base, ensuring SEO-friendly URLs and avoiding broken links with redirect rules. - [Sitemap](https://docs.document360.com/docs/sitemap-generator.md): A sitemap is a file used to share a line for line information of a site. It mainly contains page URLs of the site. Search engines like Google, Bing, and Yahoo use this file to crawl your site more effectively and efficiently. - [Search visibility](https://docs.document360.com/docs/excluding-articles-from-searches.md): To manage the visibility and confidentiality of your content, you can easily exclude certain articles or category pages from search engine results using Document360. - [Share articles via private link](https://docs.document360.com/docs/share-articles-via-private-link.md): The private share link feature allows you to generate a link for an article before publishing it on the Knowledge base site. This enables you to share the article with users outside your Document360 project (team accounts or reader groups). - [Article redirect rule](https://docs.document360.com/docs/article-redirect-rules.md): Set up article redirect rules to prevent dead links and manage URL changes effectively in your Knowledge base. Learn how to create, edit, and import rules. - [Health check metrics](https://docs.document360.com/docs/health-check-metrics.md): Health check metrics help you optimize the article's readability and readability. It gives you valuable insights into the current problems, suggestions, and good work in the content. - [Related articles](https://docs.document360.com/docs/related-articles.md): Add related articles in Document360 to improve navigation and user experience. Use AI-powered recommendations and dual linking for enhanced content interconnectivity. - [Mark as deprecated](https://docs.document360.com/docs/marking-articles-as-deprecated.md): An article can be marked as deprecated for various reasons like the core subject of the article has been removed, is not in use, modified to a different concept, or any other reason. - [Article review reminder](https://docs.document360.com/docs/review-reminders.md): Review reminders help team accounts deliver the most accurate information to customers and internal teams. - [Read receipt](https://docs.document360.com/docs/read-receipt.md): The Reader acknowledgement feature allows you to track readers' engagement, understand which articles are being read more frequently, and tailor content accordingly. - [Add article labels](https://docs.document360.com/docs/adding-article-labels.md): Streamline your Knowledge base with article labels for efficient content management, sorting, and filtering across all plans. Save time and enhance organization. - [Revision history](https://docs.document360.com/docs/revision-history.md): In Document360, when a } clicks the Edit button on a published article, a new unpublished version of that article is created. - [Article analytics](https://docs.document360.com/docs/article-analytics.md): Learn how to use Document360's article analytics to monitor reads, views, likes, dislikes, and link status for individual articles with detailed insights. - [Security - Article access control](https://docs.document360.com/docs/article-access-control-knowledge-base-site.md): Add or deny access to the article content for team accounts, team account groups, reader account, and reader groups on the Knowledge base portal. - [Create new tag](https://docs.document360.com/docs/adding-a-new-tag.md): Organize your Document360 content efficiently with tags. Learn how to create, manage, and utilize tags for articles and files in your project. - [Manage tags](https://docs.document360.com/docs/tag-manager-overview-page.md): The "Manage tags" overview page displays all the tags available in your knowledge base project.This page helps you manage and maintain a consistent tagging strategy across your content. - [Article tags](https://docs.document360.com/docs/article-tags.md): Manage tags effectively in your Knowledge Base to enhance searchability and organization for articles and category pages. Learn how to optimize your tagging process. - [Tag groups](https://docs.document360.com/docs/tag-groups-overview.md): Organize your Document360 tags effortlessly with Tag groups, simplifying management and enhancing clarity for your knowledge base. - [Manage tag dependencies](https://docs.document360.com/docs/tag-dependency-viewer.md): To view Tag dependencies, Navigate to Content tools → Documentation -> Tags.Click on the applicable 'number' data available under the Articles, Page category, or Files in Drive. - [AI tag recommender](https://docs.document360.com/docs/ai-tag-recommender-2.md): The AI tag recommender features Artificial Intelligence to suggest relevant tags for your article or category page, improving categorization and searchability. - [Create and manage snippets](https://docs.document360.com/docs/snippets.md): Snippet is a predefined set of content blocks the content manager or author identifies as reusable content. - [Use and translate snippets](https://docs.document360.com/docs/use-and-translate-snippets.md): Learn how to insert and translate snippets in your articles using merge code, toolbar, or slash commands for seamless multilingual content integration. - [Create and manage variables](https://docs.document360.com/docs/variables.md): You can reuse variables when you use the same text-based content in multiple places that changes over time. - [Use and translate variables](https://docs.document360.com/docs/use-and-translate-variables.md): Manage variables in Document360 with ease: create, edit, and delete them while checking their usage across your knowledge base. Optimize your content today! - [Add new glossary terms](https://docs.document360.com/docs/adding-glossary-term.md): In Document360, you can add glossary terms at any time. Adding a glossary term is easy and can be done in a few seconds. - [Manage and translate glossary terms](https://docs.document360.com/docs/editing-and-deleting-glossary-term.md): Create and manage multilingual glossaries for consistent translations, enhancing user experience in your knowledge base. Learn to edit, delete, and export terms. - [Insert glossary term in article](https://docs.document360.com/docs/adding-glossary-term-in-articles.md): Use your preferred editor to add glossary terms—abbreviations, acronyms, and key terms—in Document360 articles. - [Add glossary to your knowledge base site](https://docs.document360.com/docs/glossary-overview-page.md): Learn how to add a glossary overview page link to your knowledge base site header, footer, and navigation menu in Document360. Improve term discoverability and enhance user experience with easy access to glossary definitions. - [AI glossary generator](https://docs.document360.com/docs/ai-glossary-generator-1.md): Document360 introduces the Automated Business Glossary feature. It allows you to identify and add these terms to your documentation more efficiently. - [Designing a PDF template](https://docs.document360.com/docs/pdf-design-templates.md): Create and manage custom PDF templates in Document360. Maintain brand consistency with various design options, headers, footers, and more. - [Export articles as PDF](https://docs.document360.com/docs/compiling-content-for-pdf.md): Compiling the content for the PDF - [Downloading category and article in KB site](https://docs.document360.com/docs/downloading-category-and-article-in-kb-site.md): This feature allows you to generate and export entire categories and articles into PDFs, choosing appropriate templates for customization. - [Find and replace](https://docs.document360.com/docs/find-and-replace.md): Find and replace allows to search for a keyword/phrase across the project's articles and category pages and replace it in the desired articles and category pages. - [Preferences](https://docs.document360.com/docs/preferences.md): Control article display and interaction options in your knowledge base with preferences for comments, table of contents, and reader feedback settings. - [Attachments](https://docs.document360.com/docs/attachments.md): Add files as attachments on your knowledge base articles, so you readers can have access to important information in the form of downloadable files. - [Featured image](https://docs.document360.com/docs/featured-image.md): Document360 article featured image does not appear at the top of the article.Instead, this image is crawled and used by web search engines and other platforms when you share the article link. - [Status indicator](https://docs.document360.com/docs/status-indicator.md): Quickly update the status indicator tags that appear next to the article on KB site. Reader can get an idea whether the article is new or updated by just looking at the label. - [Keyboard shortcuts](https://docs.document360.com/docs/keyboard-shortcuts-1.md): Boost your efficiency in the Advanced WYSIWYG editor with keyboard shortcuts, typography auto-corrections, and tips for unsupported Markdown syntax. - [Workflow designer](https://docs.document360.com/docs/workflow-designer.md): Workflow designer feature helps project team members to create and maintain a step-by-step stage for any new or existing documentation. This makes collaboration easier between the writers, editors, illustrators, subject matter experts, and other project team members. - [Managing workflow status](https://docs.document360.com/docs/managing-workflow-status.md): Document360 users can manage and assign workflow statuses to team members from the Documentation editor. - [Custom fields](https://docs.document360.com/docs/custom-fields.md): Custom fields enhance your documentation by allowing tailored metadata, improving organization, and supporting integrations for effective content management. - [Implementing audience-based content segregation with custom fields for external platforms](https://docs.document360.com/docs/implementing-audience-based-content-segregation-with-custom-fields.md): Learn to use Document360's Custom Fields for effective content segregation, ensuring tailored access for different user groups in your external applications. - [API integration patterns for headless content delivery with metadata-driven access control](https://docs.document360.com/docs/api-integration-patterns-headless-content-delivery-metadata-driven-access-contro.md): Integrate Document360 as a headless CMS with APIs for content management, access control, and synchronization in enterprise applications. - [Drive overview](https://docs.document360.com/docs/adding-folders-and-files.md): Quickly add and manage folders and files in centralized cloud-based storage, the Drive. - [How Drive works](https://docs.document360.com/docs/how-drive-works.md): Learn how to manage file uploads in Drive, configure allowed formats, and understand file dependencies to maintain your content effectively. - [System folders](https://docs.document360.com/docs/system-folders.md): Learn about system folders in Document360, their restrictions, and best practices for organizing files effectively within your knowledge base. - [Add a folder](https://docs.document360.com/docs/add-a-folder.md): Organize your knowledge base with Document360's Drive by creating folders and subfolders for easy access and consistent file management. - [Set a default folder](https://docs.document360.com/docs/set-a-default-folder.md): Set a default folder in Document360 Drive to keep your files organized, streamline uploads, and enhance collaboration for all contributors. - [Move a folder](https://docs.document360.com/docs/move-a-folder.md): Reorganize your Drive effortlessly by moving folders and subfolders without breaking file references. Keep your knowledge base structured and efficient. - [Rename a folder](https://docs.document360.com/docs/rename-a-folder.md): Learn how to rename folders in Drive for better organization, ensuring clarity and consistency without breaking file references. - [Change folder color](https://docs.document360.com/docs/change-folder-color.md): Change folder colors in Drive to enhance navigation, distinguish types, and improve organization for contributors. Simplify your Drive management today! - [Star a folder](https://docs.document360.com/docs/star-a-folder.md): Star folders in Google Drive for quick access to important projects, reducing search time and enhancing organization without altering your Drive structure. - [Remove folders](https://docs.document360.com/docs/remove-folders.md): You can manage the Folders and Subfolders in your Drive with individual folder actions or use the bulk action on multiple folders. - [Add a file](https://docs.document360.com/docs/add-a-file.md): Upload files to Drive for better organization, tagging, and reuse across your knowledge base. Streamline your content management today! - [All files](https://docs.document360.com/docs/all-content-overview.md): Manage all your Document360 project files in one place. Perform bulk operations like move, copy, download, and delete easily from the All files overview page. - [Move files](https://docs.document360.com/docs/move-files.md): Reorganize your Document360 Drive effortlessly by moving files between folders without breaking links, ensuring easy management of your growing media library. - [Copy files](https://docs.document360.com/docs/copy-files.md): Learn how to copy files in Document360 Drive, creating independent duplicates for reuse, variations, and safe reorganizing within your project. - [Download files](https://docs.document360.com/docs/download-files.md): Learn how to download files from Document360 Drive as .zip files for backups, repurposing, and auditing your media library efficiently. - [Replace a file](https://docs.document360.com/docs/replace-a-file.md): Replace files in Document360 Drive easily, ensuring updates reflect across all articles without re-linking. Backup before replacing for safety! - [Add tags and alt-text to files](https://docs.document360.com/docs/add-tags-and-alt-text-to-files.md): Enhance file organization and accessibility in Drive with tags and alt text, improving SEO and ensuring better discovery of your media library. - [View file details](https://docs.document360.com/docs/view-file-details.md): Get a complete overview of your files in Document360 Drive with the File details panel—metadata, actions, and easy management all in one place. - [View file dependencies](https://docs.document360.com/docs/view-file-dependencies.md): Understand file dependencies to prevent broken content, audit your media library, and track usage across articles, customization, and content reuse. - [Remove files](https://docs.document360.com/docs/file-actions-in-drive.md): Perform most file actions you might be familiar with in your regular file explorers and cloud storages. View details, dependencies, Download, Remove, and Replace are available in Drive. - [Recent, Starred, and Recycle bin files](https://docs.document360.com/docs/recycle-bin-recent-and-starred-files.md): Document360 Drive contains the "Recycle bin" The Recycle bin folder can be accessed at the top-left in the folder navigation bar along with All files, Recent, and Starred folders. - [Troubleshooting drive issues](https://docs.document360.com/docs/troubleshooting-drive-issues.md): Resolve Document360 Drive errors like "folder file limit reached" and "file type not allowed" with our step-by-step guide for seamless file management. - [Dashboard overview](https://docs.document360.com/docs/overview-page.md): The My Contribution tab in the Document360 dashboard provides you with an overview of your contributions to the associated Document360 project. - [Tasks page](https://docs.document360.com/docs/tasks-page.md): Streamline your documentation process with Document360's workflow assignments, enhancing visibility and control for team collaboration. - [Recent page](https://docs.document360.com/docs/recents-starred-and-recycle-bin-pages.md): Manage your content efficiently with Document360's Overview, Recent, Starred, and Recycle Bin pages, featuring advanced filters and bulk actions. - [Starred page](https://docs.document360.com/docs/starred-page.md): Organize your workflow with Document360's Starred page, a personalized space for quick access to important articles and categories. - [Recycle bin page](https://docs.document360.com/docs/recycle-bin-page.md): Manage deleted content with Document360's Recycle bin—preview, restore, or permanently delete articles and categories within 30 days. - [Review reminder](https://docs.document360.com/docs/reviewing-an-article-inline-comments.md): Team accounts can review the articles assigned to them on "Workflow designer" with the "Inline comments" feature. Use the "@" symbol to mention another Team account in your project. - [Inline comments](https://docs.document360.com/docs/inline-comments.md): Streamline your content review with Document360's inline comments, allowing precise feedback directly on text for efficient collaboration and editing. - [Article feedback & unanswered queries](https://docs.document360.com/docs/feedback-manager-overview.md): Track, assign, and address article feedback in Document360. Export data, filter feedback, and localize text easily. - [Manage article feedback](https://docs.document360.com/docs/manage-article-feedback.md): Manage article feedback in Document360 efficiently with tools for triaging, tracking, and resolving reader comments to enhance your knowledge base. - [Manage unanswered queries](https://docs.document360.com/docs/manage-unanswered-queries.md): Manage unanswered queries in your knowledge base to close content gaps, improve keyword coverage, and enhance discoverability for readers. - [Answered queries & unanswered queries](https://docs.document360.com/docs/eddy-ai-feedback.md): Track, manage, and respond to Eddy AI search feedback in Document360. Learn how to handle answered and unanswered queries, assign tasks, and improve search performance. - [Manage Eddy AI Answered queries](https://docs.document360.com/docs/manage-eddy-ai-answered-queries.md): Manage Eddy AI feedback efficiently to enhance your knowledge base. Track responses, assign tasks, and improve content quality with actionable insights. - [Manage Eddy AI unanswered queries](https://docs.document360.com/docs/manage-eddy-ai-unanswered-queries.md): Manage Eddy AI unanswered queries to identify content gaps, improve search results, and enhance your readers' experience with targeted documentation updates. - [Localization variables](https://docs.document360.com/docs/localization-variables.md): Add, edit, or remove Localization variables for each language in your Document360 project settings. Make the change in one place and it reflects throughout the versions How to achieve Multi-language in Document360? - [What's new page](https://docs.document360.com/docs/whats-new-page.md): Enable or Disable the What's new button on your Knowledge base. The What's new section as the name implied displays all the latest updates to articles in Knowledge base - [Logo and Favicon](https://docs.document360.com/docs/logo-and-favicon.md): Optimize your knowledge base branding with custom logos and favicons for light and dark themes, enhancing visibility and navigation for users. - [Managing fonts in your Knowledge base](https://docs.document360.com/docs/managing-fonts-in-your-knowledge-base.md): Learn how to configure project and article-level fonts in Document360, ensuring your knowledge base maintains consistent typography and style. - [Styling and Layout](https://docs.document360.com/docs/styling-and-layout.md): Control your knowledge base's visual style with Document360's button and layout settings for a cohesive, user-friendly experience. - [Hero section](https://docs.document360.com/docs/hero-section.md): Customize the Hero section of your Document360 Knowledge base to enhance user engagement with tailored text, buttons, and a professional first impression. - [Rich text block](https://docs.document360.com/docs/rich-text-block.md): The rich-text block is as simple as it gets: A title and a text editor that accepts Markdown syntax. - [Multicolumn card](https://docs.document360.com/docs/multicolumn-card.md): Add lists of features, an about section, or a contact section on your home page using the text columns block. Each column includes an icon, a title, and a space for the description text. - [Images with text block](https://docs.document360.com/docs/image-with-text-block.md): Add text and an image to the home page using the Image and text block. This is similar to the Text block but also includes an image. For example, you want to showcase a feature and its description - [Custom code section](https://docs.document360.com/docs/custom-code-section.md): Enhance your Knowledge base site with custom HTML and CSS using Document360's Custom code section for dynamic visuals and promotions. - [Knowledge base categories block](https://docs.document360.com/docs/knowledge-base-categories.md): With the knowledge base categories block, you can add links that are displayed as cards, and/or popular categories from your documentation. For example, you want to showcase the popular categories in your knowledge base. - [Widgets block](https://docs.document360.com/docs/widgets.md): The Widgets are the embedded blocks on the platform that serve a specific purpose. Currently, we offer widgets to display five different components. - [Documentation page](https://docs.document360.com/docs/documentation-page.md): Optimize your Documentation page with Document360: customize search bars, category navigation, and TOC for a seamless reader experience. - [Login page](https://docs.document360.com/docs/login-page.md): Customize your Login page for a seamless user experience, enhancing brand consistency and clarity while guiding readers through access to your knowledge base. - [Customizing 404 page](https://docs.document360.com/docs/404-page.md): 404 page appears when a reader tries to access a nonexistent page on our Knowledge base site. You can customize the 404 page using the basic or custom style. - [Customizing Access denied page](https://docs.document360.com/docs/access-denied-page.md): Learn to customize the Access Denied page in Document360, enhancing user experience by providing clear reasons and solutions for access issues. - [Customizing Unauthorized page](https://docs.document360.com/docs/unauthorized-page.md): 'Unauthorized page' appears when a user with no access permission in your Knowledge base tries to access a Knowledge base site URL. - [Customizing IP restriction page](https://docs.document360.com/docs/ip-restriction-page.md): The IP restriction page appears when a reader tries to access the Knowledge base site URL from any restricted IP address. - [Primary navigation](https://docs.document360.com/docs/header-primary-navigation.md): Add custom menu-like navigations on your Knowledge base site. Document360's header's primary navigation is the bar next to the logo at the top. - [Secondary navigation](https://docs.document360.com/docs/header-secondary-navigation.md): Customize the menu bar that appears below the header on your Knowledge base. Document360's Header secondary navigation is the bar below the logo, and the primary navigation is at the top. - [Basic footer](https://docs.document360.com/docs/footer-navigation.md): Create a custom footer for your Knowledge base site with links, social media shoutouts, logos, and other webpage elements. - [Custom footer](https://docs.document360.com/docs/custom-footer.md): To create a custom footer, open Footer Navigation in Site Design and Navigations. Click the custom footer section to open a panel with two sections, one for HTML and one for CSS. You can choose one of two themes, Theme A or Theme B which will render boilerplate template code that you change or edit. - [RSS feed](https://docs.document360.com/docs/rss-feeds.md): Add RSS feeds to your Knowledge base, so your readers can be notified every time you publish a new article or update existing ones. - [Custom CSS](https://docs.document360.com/docs/custom-css.md): Customize your Document360 knowledge base with custom CSS for precise control over typography, colors, and layout, enhancing your site's visual appeal. - [Custom JavaScript](https://docs.document360.com/docs/custom-javascript.md): Extend your Document360 knowledge base with custom JavaScript to add dynamic behavior, integrate tools, and enhance user experience across all pages. - [Customizing callouts](https://docs.document360.com/docs/callout-styles.md): Learn how to highlight and style important info in Document360 using custom callouts with our step-by-step guide. - [Customizing body font style](https://docs.document360.com/docs/body-font-style.md): Customize your Document360 knowledge base's body font style using Custom CSS & JavaScript for a crisp, professional look. Follow our easy setup guide! - [Customizing header font](https://docs.document360.com/docs/header-font-style.md): Header fonts are the captain of the main content as it leads the reader with the introduction for the main content. They are usually larger, and so generally considered the higher impact text in the content. - [Customizing table styles](https://docs.document360.com/docs/table-style.md): Style the tables using CSS Snippets in Document360. In addition to the default snippet provided, you can add custom CSS styling to your table. - [Customizing image alignment](https://docs.document360.com/docs/image-alignment.md): Image alignment helps you keep your image in the intended area, either left, right or centre and modifying it helps optimize the site experience for the user. - [Configuring article header](https://docs.document360.com/docs/article-header.md): Control the different options like share, print, reader mode, contributor, and other aspects to display on your Knowledge base - [Article settings & SEO](https://docs.document360.com/docs/article-settings-seo.md): Optimize your Document360 articles with SEO settings for better search visibility, ensuring accurate indexing and discoverability without altering content. - [Article redirect rule](https://docs.document360.com/docs/article-redirect-rule.md): Set up article redirect rules to prevent dead links and manage URL changes effectively in your Knowledge base. Learn how to create, edit, and import rules. - [Following articles and categories](https://docs.document360.com/docs/follow-articles-and-categories.md): Stay updated with Document360's Follow articles and categories feature, receiving notifications for new content and changes in your Knowledge base. - [Search in Knowledge base site](https://docs.document360.com/docs/search-in-knowledge-base-site.md): Learn how to effectively use Document360's knowledge base search features including advanced filters, PDF attachment indexing, and Eddy AI integration. - [Liking or disliking an article](https://docs.document360.com/docs/liking-or-disliking-an-article.md): Enhance your Document360 Knowledge base with user feedback by liking or disliking articles, ensuring content quality and clarity for all readers. - [How to center align the text in Markdown](https://docs.document360.com/docs/how-to-center-align-the-text-in-markdown.md): Using the simple HTML code snippet, you can now center- align or right-align any text in paragraphs or heading in the Markdown editor. - [How to change the color of the text in Markdown](https://docs.document360.com/docs/how-to-change-the-color-of-the-text-in-markdown.md): To change the color text in Markdown editor, paste the provided code and update the desired text and color. - [How to align the image in Markdown](https://docs.document360.com/docs/how-to-align-the-image-in-markdown.md): Images are aligned to the left by default. Change the alignment of the desired images in your articles with the provided workaround. - [How to add shadows to an image in Markdown](https://docs.document360.com/docs/how-to-add-shadows-to-an-image-in-markdown.md): Markdown doesn't have a built-in way to add shadows to images, but you can use HTML tags within Markdown to achieve this effect. - [How to add borders to an image in Markdown](https://docs.document360.com/docs/how-to-add-borders-to-an-image-in-markdown.md): Format you images by adding borders to them in the Markdown editor using this simple Hack. - [How to add accordion in Markdown](https://docs.document360.com/docs/how-to-add-accordion-in-markdown.md): Use the simple workaround to add accordion in your Markdown editor. This workaround is brought to you by the Document360 Knowledge base platform for your documentation. - [How to add extra space in Markdown](https://docs.document360.com/docs/how-to-add-extra-space-in-markdown.md): In Markdown, you can add space between two lines by pressing Enter/Return key. However, this action would add only one empty line. If you want to add extra space between two lines, you can follow the this workaround steps. - [How to create tables in Markdown](https://docs.document360.com/docs/how-to-create-tables-in-markdown.md): Learn how to create tables in Markdown for better data organization and readability, enhancing your content with structured layouts. - [How to customize links and tooltips in Markdown](https://docs.document360.com/docs/using-links-and-tooltips-in-markdown.md): Learn how to use internal anchor links, cross-article links, and tooltips in Markdown to enhance navigation and user experience in Document360. - [How to make the table border bold in knowledge base](https://docs.document360.com/docs/how-to-make-the-table-border-bold-in-knowledge-base.md): You wish to make the border of the tables in your knowledge base thicker. Paste the provided snippet in the Custom CSS. - [How to vertically align table contents at the top in the Knowledge base](https://docs.document360.com/docs/how-to-vertically-align-table-contents-at-the-top-in-the-knowledge-base.md): Learn how to change table cell vertical alignment to top for better readability in multi-line content using Custom CSS on the Knowledge Base site. - [How to sort the contents of a table](https://docs.document360.com/docs/how-to-sort-the-contents-of-a-table.md): Sorting is a great option to have when you provide data artifacts in the table. - [How to change the color of the table header](https://docs.document360.com/docs/how-to-change-the-color-of-the-table-header.md): In Document360, You can change the table header color to increase the visibility of the header row. - [How to change the color of the table of contents](https://docs.document360.com/docs/how-to-change-the-color-of-the-table-of-contents.md): You would want to change the color of the table of contents to showcase it better. - [How to freeze table headers](https://docs.document360.com/docs/how-to-freeze-table-headers.md): Learn how to freeze table headers for better data visibility in long tables, enhancing readability and comparison in data-heavy articles. - [How to change the color of the hyperlinks in Dark mode](https://docs.document360.com/docs/how-to-change-the-color-of-the-hyperlinks-in-dark-mode.md): You can change the color of hyperlinks in the Dark mode. - [How to customize the hyperlink size](https://docs.document360.com/docs/how-to-customize-the-hyperlink.md): In Document360, you can customize the appearance of some hyperlinks to make them stand out. - [How to make all links open in new tab](https://docs.document360.com/docs/how-to-make-all-links-open-in-new-tab.md): When you insert a hyperlink in the article, an option is available to make the hyperlink open in a new tab. There is no option in the Knowledge base portal to open all hyperlinks in knowledge base articles in a new tab. - [How to enlarge the pdf preview in the article](https://docs.document360.com/docs/how-to-enlarge-the-pdf-preview-in-the-article.md): With Custom CSS, you can change the PDF preview size - [How to set the default height and width of the embedded PDF](https://docs.document360.com/docs/how-to-set-the-default-height-and-width-of-the-embedded-pdf.md): Preview size of the PDF files in the article would vary for browsers. However, you can configure the desired height and width of the PDF file. - [How to embed YouTube Shorts](https://docs.document360.com/docs/embed-youtube-shorts.md): Using the quick workaround using the iframe (Inline frame) HTML tag, you can embed any YouTube Shorts in your page or article. - [How to embed a Loom video](https://docs.document360.com/docs/how-to-embed-loom-video.md): Enhance your documentation site with engaging video content! Our step-by-step guide lets you easily embed Loom videos into your page. Start today! - [How to embed an Excel file](https://docs.document360.com/docs/how-to-embed-an-excel-file.md): Enhance your documentation with Document360 by embedding Excel files for interactive data, making your articles more engaging and informative. - [How to add a vertical scrollbar to the code blocks](https://docs.document360.com/docs/how-to-add-a-vertical-scrollbar-to-the-code-blocks.md): When you have long codes inside the code blocks, the code block will consume more space and increases the article length. It is good to have a vertical scrollbar to the code blocks when its size increases more than a specific pixel. - [How to change the language name text in code blocks](https://docs.document360.com/docs/how-to-change-the-language-name-text-in-code-blocks.md): You would want to keep a constant name, like Example, Sample code, etc., as language name text for code blocks. By default, the respective language name appears in the code blocks. - [How to add a background image for a text content](https://docs.document360.com/docs/how-to-add-a-background-image-for-a-text-content.md): To add more essence to your text content, you can add a background image. The background image you want to add must be available on the web. If the background image is on your local device, you can upload it to the Drive and utilize the image URL. - [How to keep dark mode for the Knowledge base site by default](https://docs.document360.com/docs/how-to-keep-dark-mode-for-the-knowledge-base-site-by-default.md): You can use the Light or Dark option at the top of the article to change the theme. - [How to change the callouts color in dark mode](https://docs.document360.com/docs/how-to-change-the-callouts-color-in-dark-mode.md): In Document360, You can change the callouts color in dark mode. - [How to change the color of Feedback buttons](https://docs.document360.com/docs/how-to-change-the-color-of-feedback-buttons.md): Enhance reader engagement by customizing Yes and No feedback button colors for better visibility and brand consistency in your knowledge base articles. - [How to change the hover color of the header options](https://docs.document360.com/docs/how-to-change-the-hover-color-of-the-header-options.md): You would want to change the hover color of the header options at the article top. You can customize the hover color as per your requirement. - [How to configure a custom header font in the knowledge base](https://docs.document360.com/docs/how-to-configure-a-custom-header-font-in-the-knowledge-base.md): Get the header font details and add the font link to the header section in Custom HTML. Then, add the font family details in the Custom CSS. Get the Google font code details → Append the code in custom HTML → Append the code in custom CSS - [How to configure a custom font in the knowledge base](https://docs.document360.com/docs/how-to-configure-a-custom-font-in-the-knowledge-base.md): Get the font details and add the font link to the header section in Custom HTML. Then, add the font family details in the Custom CSS. Get the Google font code details → Append the code in custom HTML → Append the code in custom CSS - [How to change the highlighted search result color in articles](https://docs.document360.com/docs/how-to-change-the-highlighted-search-result-color-in-articles.md): When you have enabled the highlight matching search keyword in the articles option, the search keywords present in the article will be highlighted. - [How to center align the heading in the articles](https://docs.document360.com/docs/how-to-center-align-the-heading-in-the-articles.md): In Document360, with the help of Custom CSS, you can center-align the headings in the articles. - [How to hide the project's workspace dropdown in the Knowledge base site](https://docs.document360.com/docs/how-to-hide-the-project-versions-dropdown-in-the-knowledge-base-site.md): Customize your site to disable the workspace (previously 'Versions') dropdown selection. - [How to hide the left navigation bar in the knowledge base site](https://docs.document360.com/docs/how-to-hide-the-left-navigation-bar-in-knowledge-base-site.md): You wish to hide the left navigation bar or category manager by default in the Knowledge base site. You can hide this to enhance the readers' experience. However, readers can enable it by clicking the Show category icon adjacent to the article title. - [How to hide footer in mobile view](https://docs.document360.com/docs/how-to-hide-footer-in-mobile-view.md): When you have a detailed footer, it appears better only on large screens. In this case, the footer would not feel appealing on smaller screens. So you would want to remove the knowledge base footer in the mobile view for a better reader experience. - [How to hide the category manager](https://docs.document360.com/docs/how-to-hide-the-category-manager.md): You would want your readers to access only specific articles in some projects. By implementing the below solution, the readers can access the article only when they have the exact URL. The category manager will be hidden. - [How to set a default featured image in knowledge base](https://docs.document360.com/docs/how-to-set-a-default-featured-image-in-knowledge-base.md): Set a default featured image for the articles in your knowledge base project. Add a custom HTML integration and set up this in minutes. - [How to restrict the readers from copying the content](https://docs.document360.com/docs/how-to-restrict-the-readers-from-copying-the-content.md): In general, you can copy the contents of the Knowledge base site easily with the mouse selection and Ctrl+C (or) alternative copy action. In confidential documentation, you would want to restrict the readers from copying the content. You can implement the below solution to restrict readers from copying the content. - [How to hide the change password option for readers](https://docs.document360.com/docs/how-to-hide-the-change-password-option-for-readers.md): In some cases, you would want to restrict the readers from changing the password. Utilize the below workaround in such scenarios. - [How to add custom items to the workspace dropdown](https://docs.document360.com/docs/how-to-add-custom-items-to-the-workspace-dropdown.md): Enhance your workspace dropdown with custom JavaScript to add links like "API Documentation" for better navigation in your Knowledge base portal. - [Custom domain mapping](https://docs.document360.com/docs/custom-domain-mapping.md): Change and manage a custom domain for your documentation site using this menu. Let your docs domain align with a domain of your choice. - [Nginx server](https://docs.document360.com/docs/nginx-server.md): Nginx is an open-source web server.To know more, visit the To set up a sub folder/subdirectory Add the following location blocks in your Nginx configuration file /etc/nginx/default. - [ASP.NET Core server](https://docs.document360.com/docs/aspnet-core-server.md): Integrate your knowledge base into your website with a subfolder setup, ensuring seamless access and avoiding duplicate content issues for better SEO. - [Microsoft - IIS server](https://docs.document360.com/docs/microsoft-iis-server.md): Integrate your knowledge base into your website with a subfolder setup. Learn to configure IIS and prevent duplicate content issues effectively. - [Apache HTTP server](https://docs.document360.com/docs/apache-http-server.md): Learn to host your Document360 knowledge base in a subfolder with Apache, configure redirects, and prevent duplicate content issues effectively. - [Configuring smart bars](https://docs.document360.com/docs/smart-bar.md): Now display a banner/bar of info messages overlaying the Document360 knowledge base at the site level or article level based on certain conditions. - [Configuring cookie consent](https://docs.document360.com/docs/cookie-consent.md): In the Document360 knowledge base, you can add a cookie consent bar/pop-up for your readers. A cookie is a small block of data from a website that is stored in a web browser. - [Adding a new ticket deflector](https://docs.document360.com/docs/adding-a-new-ticket-deflector.md): Design an interactive and problem-solving ticket deflector form to cater to your reader query resolution. - [Accessing the ticket deflectors in portal](https://docs.document360.com/docs/accessing-the-ticket-deflectors.md): Document360 ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support. - [Sitemap](https://docs.document360.com/docs/sitemap-2.md): A sitemap is a file used to share a line for line information of a site. It mainly contains page URLs of the site. Search engines like Google, Bing, and Yahoo use this file to crawl your site more effectively and efficiently. - [Web Content Accessibility Guidelines (WCAG)](https://docs.document360.com/docs/web-content-accessibility-guidelines-wcag.md): WCAG 2.1 A and AA standards define minimum requirements for making digital content accessible. One key requirement is full keyboard navigation, which allows all features to be accessed without using a mouse. - [Following articles and categories](https://docs.document360.com/docs/following-articles-and-categories.md): Stay updated with Document360's Follow articles and categories feature, receiving notifications for new content and changes in your Knowledge base. - [Liking or disliking an article](https://docs.document360.com/docs/liking-or-disliking-an-article-1.md): Enhance your Document360 Knowledge base with user feedback by liking or disliking articles, ensuring content quality and clarity for all readers. - [Troubleshooting domain issues](https://docs.document360.com/docs/troubleshooting-domain-issues.md): Resolve domain verification issues with CNAME and TXT records, ensuring SSL provisioning and access to your Knowledge Base site. Get expert tips now! - [Troubleshooting ticket deflector issues](https://docs.document360.com/docs/troubleshooting-ticket-deflector-issues.md) - [Access and availability issues](https://docs.document360.com/docs/access-and-availability-issues.md): Resolve common knowledge base challenges with step-by-step solutions for 404 errors, URL issues, and secure connection problems. Get your site running smoothly! - [Authentication and authorization issues](https://docs.document360.com/docs/authentication-and-authorization-issues.md): Resolve "too many redirects" and access issues in your Knowledge base with our guide on JWT configuration, CNAME records, and security settings. - [Content display and functionality issues](https://docs.document360.com/docs/content-display-and-functionality-issues.md): Resolve icon rendering issues on your site by ensuring FontAwesome settings remain intact. Follow our steps for troubleshooting and support. - [File and media access issues](https://docs.document360.com/docs/file-and-media-access-issues.md): Resolve "ResourceNotFound" and "Authentication Failed" errors in Document360 by ensuring SAS and API tokens are valid for file access. - [Add new user](https://docs.document360.com/docs/add-new-user.md): Add team members to your Document360 project, assign roles, and control their access within the knowledge base portal for effective collaboration. - [Import users](https://docs.document360.com/docs/import-users.md): Easily import multiple users to your project by uploading a CSV file. Assign roles and access before confirming the import for efficient team management. - [Edit user](https://docs.document360.com/docs/edit-user.md): Edit user roles and permissions in Document360's Knowledge base portal to control access and contributions effectively. Manage user settings easily! - [Deactivate or delete user](https://docs.document360.com/docs/deactivate-delete-user.md): Learn how to efficiently manage team accounts in Document360, including creating, editing, deleting, and converting accounts to SSO or reader roles. - [Convert user to reader](https://docs.document360.com/docs/convert-user-to-reader.md): Convert users to readers in Document360 easily by managing permissions and roles in the Knowledge base portal. Retain contributions during conversion. - [Convert user to SSO](https://docs.document360.com/docs/convert-user-to-sso.md): Convert Document360 users to SSO accounts for centralized authentication. Preserve contributor data by exporting user lists before migration. - [Filter & export users](https://docs.document360.com/docs/filter-export-users.md): Filter, export, and create user lists easily. Refine searches by role, status, and account type. Upgrade your plan for more users today! - [Add new user group](https://docs.document360.com/docs/add-user-group.md): Team account groups in Document360 allows you to efficiently manage your team's roles and access levels within the knowledge base portal. - [Edit user group](https://docs.document360.com/docs/edit-user-group.md): Edit user groups in the Knowledge base portal by updating roles, associating users, and renaming groups with simple steps for effective management. - [Delete user group](https://docs.document360.com/docs/delete-user-group.md) - [Add readers](https://docs.document360.com/docs/add-reader.md): Manage reader accounts effortlessly with flexible roles, access control, and seamless transitions in your Knowledge base. Optimize permissions and enhance security. - [Import readers](https://docs.document360.com/docs/import-readers.md): Import up to 500 readers to your Document360 project using a CSV file, with SSO configuration and content access for efficient onboarding. - [Edit reader](https://docs.document360.com/docs/edit-reader.md): Edit reader profiles in Document360 to manage access, update details, and organize reader groups efficiently. Learn best practices for user management. - [Delete reader](https://docs.document360.com/docs/delete-reader.md): Permanently delete readers in Document360 to revoke access and free up slots. Remember, deletion is irreversible; consider deactivation for temporary suspensions. - [Activate or deactivate reader](https://docs.document360.com/docs/activate-or-deactivate-reader.md): Suspend reader access in Document360 without deletion. Easily reactivate later while retaining profile and analytics. Manage users effectively today! - [Reader email activity](https://docs.document360.com/docs/reader-email-activity.md): View the email activity history in Document360 to track notifications, verify delivery status, and troubleshoot issues for individual reader accounts. - [Convert reader to user](https://docs.document360.com/docs/convert-reader-to-user.md): Convert Document360 readers to users seamlessly, retaining analytics and feedback while assigning new roles for effective content management. - [Convert reader to SSO](https://docs.document360.com/docs/convert-reader-to-sso.md): Convert readers to SSO accounts in Document360 for seamless authentication. Retain access and data while centralizing login under your SSO provider. - [Filter and export readers](https://docs.document360.com/docs/filter-and-export-readers.md): Filter and export reader data in Document360 to audit accounts, track activity, and manage access efficiently with CSV downloads. - [Inherited permissions for readers](https://docs.document360.com/docs/inherited-permissions-for-readers.md): Migrate to inherited permissions in Document360 for seamless sub-category access, ensuring automatic permission updates for readers and groups. - [Create reader group](https://docs.document360.com/docs/create-reader-group.md): Create reader groups in Document360 to manage content access efficiently for multiple users, simplifying permissions and onboarding processes. - [Edit reader group](https://docs.document360.com/docs/edit-reader-group.md): Edit reader groups in Document360 to update names, access levels, and manage associated accounts easily. Ensure proper permissions for effective changes. - [Delete reader group](https://docs.document360.com/docs/delete-reader-group.md): Learn how to delete a reader group in Document360, disassociating readers while preserving their individual permissions. Ensure proper access management! - [Export reader group](https://docs.document360.com/docs/export-reader-group.md): Organize your readers into groups in Document360 for streamlined content access management and tailored permissions for specific articles. - [Enable or disable reader self registration](https://docs.document360.com/docs/enable-disable-self-registration.md): The Self registration feature on Document360 would be applicable only when the knowledge base site access is set to Private or Mixed. - [Self registration on a knowledge base site](https://docs.document360.com/docs/self-registration-on-a-knowledge-base-site.md): Self-registration on Document360 allows users to create accounts easily. Sign up with your name and email to access knowledge bases securely. - [Understand domain restrictions](https://docs.document360.com/docs/understand-domain-restrictions.md): Understand domain restrictions for self-registration on your knowledge base, including Allow and Block types, and how reader group mapping affects access. - [Add domain restriction](https://docs.document360.com/docs/add-domain-restriction.md): Control email domain registrations on your knowledge base site by allowing or blocking specific domains for self-registration. Enhance user management today! - [Import domains](https://docs.document360.com/docs/import-domains.md): Import up to 500 domains for reader self-registration in one go using a CSV file. Simplify domain restrictions with easy bulk uploads! - [Edit or delete domain restriction](https://docs.document360.com/docs/edit-or-delete-domain-restriction.md): Edit or delete domain restrictions in reader self-registration settings easily. Manage domain names, types, and reader group mappings effectively. - [Add reviewer](https://docs.document360.com/docs/add-reviewer.md): Streamline content review with the Reviewer role in Document360, allowing users to comment and manage workflow without editing articles. - [Reviewer permissions](https://docs.document360.com/docs/reviewer-permissions.md): Learn about the Reviewer role's permissions, including commenting, workflow management, and access limitations in the Documentation module. - [Edit or delete reviewer](https://docs.document360.com/docs/edit-delete-reviewer.md): Update or delete Reviewer accounts easily through the Users and groups section, managing roles, permissions, and user group memberships effectively. - [Convert reviewer to reader](https://docs.document360.com/docs/convert-reviewer-to-reader.md): Convert a Reviewer account to a Reader account for read-only access in private or mixed projects. Retain knowledge base access easily. - [Reviewing an article](https://docs.document360.com/docs/reviewing-an-article.md): The Reviewer role allows feedback on draft articles without editing, ensuring content accuracy and a smooth review workflow for stakeholders. - [Default portal roles](https://docs.document360.com/docs/default-portal-roles.md): Document360 has split the roles into Portal and Content roles to simplify this process. - [Custom portal roles](https://docs.document360.com/docs/custom-portal-roles.md): Create custom portal roles to tailor user permissions in your knowledge base, ensuring team members have the access they need without unnecessary privileges. - [Default content roles](https://docs.document360.com/docs/default-content-roles.md): Explore Document360's content roles: Editor, Draft Writer, Reviewer, and None, each with unique permissions for effective content management. - [Custom content roles](https://docs.document360.com/docs/custom-content-roles.md): Create custom content roles in your knowledge base portal to tailor user permissions, ensuring precise access for your team's unique workflow needs. - [Manage content access](https://docs.document360.com/docs/content-role-and-access.md): Manage content access in your knowledge base with project-level controls, ensuring the right team accounts have appropriate permissions. - [Understanding permission precedence](https://docs.document360.com/docs/understanding-permission-precedence.md): Understand Document360's permission hierarchy, including inherited and explicit access, to manage user and reader permissions effectively. - [Block user group inheritance](https://docs.document360.com/docs/block-user-group-inheritance.md): Block inheritance to control user access in your knowledge base portal, ensuring only specific team members manage sensitive content effectively. - [Block reader group inheritance](https://docs.document360.com/docs/block-reader-group-inheritance.md): Restrict the team accounts irrespective of the content level inheritance. When inheritance is removed for a version/language, the Inheritance disabled tag appears next to the respective version/language on the content access page. - [Public access](https://docs.document360.com/docs/public-access.md) - [Private access](https://docs.document360.com/docs/private-access.md): Access a secure private knowledge base with restricted content for authorized users only. Login required for IT support, HR policies, and more. - [Mixed access](https://docs.document360.com/docs/mixed-access.md): Configure a Mixed knowledge base for public and private content, ensuring granular control over workspaces and languages for optimal access management. - [Project, workspaces and languages](https://docs.document360.com/docs/project-workspaces-and-languages.md): Manage project visibility with control over workspaces and languages in Private and Mixed access projects. Customize access for your knowledge base. - [Manage reader content access](https://docs.document360.com/docs/manage-reader-content-access.md): Control content access in your knowledge base by managing reader permissions at various levels. Assign, deny, or restore access easily for effective security. - [IP restriction](https://docs.document360.com/docs/ip-restriction.md): Enhance your knowledge base security with Enterprise IP restriction, allowing or blocking access based on user-defined IP addresses for added protection. - [SAML SSO with Okta](https://docs.document360.com/docs/saml-sso-with-okta.md): Configure SSO between Okta and Document360 for seamless user access management with a single set of credentials. Ideal for Admins and Owners. - [SAML SSO with Entra](https://docs.document360.com/docs/saml-sso-with-entra.md): You can configure Document360's SAML Single Sign-On (SSO) with the Azure Active directory (Azure AD) as the Identity provider. - [SAML SSO with OneLogin](https://docs.document360.com/docs/saml-sso-with-onelogin.md): Configure Single Sign-On in Document360 with OneLogin using SAML. Follow our step-by-step guide for seamless integration and enhanced security. - [SAML SSO with ADFS](https://docs.document360.com/docs/saml-sso-with-adfs.md): Set up SSO between Document360 and ADFS using SAML with our step-by-step guide. Ensure admin access and configure settings for seamless integration. - [SAML SSO with Google](https://docs.document360.com/docs/google-sso-saml-configuration.md): Configure Google as an IdP for your Single sign on SAML standard in your documentation site. When your reader log into google, they don't need to login again to Document360 - [SAML SSO with other configurations](https://docs.document360.com/docs/saml-sso-with-other-configurations.md): Configure Single Sign-On (SSO) in Document360 with your Identity Provider using SAML. Follow our guide for seamless integration and setup. - [Remove a configured SAML SSO](https://docs.document360.com/docs/removing-a-configured-saml-sso.md): A configured SAML Single Sign-On (SSO) can be updated at any time or easily removed with just a click of a button. You can then easily configure another standard of SSO available. - [Okta with OpenID SSO](https://docs.document360.com/docs/okta-with-openid-sso.md): Set up Single Sign-On (SSO) between Document360 and Okta using OpenID. Follow our guide for seamless integration and enhanced security. - [Auth0 with OpenID SSO](https://docs.document360.com/docs/auth0-with-openid-sso.md): Configuring Auth0 as an IdP for the OpenID SSO standard for your Doument360 knowledge base. - [ADFS with OpenID SSO](https://docs.document360.com/docs/adfs-with-openid-sso.md): Set up Single Sign-On between Document360 and ADFS using OpenID with our step-by-step guide for seamless user access and security. - [Other configurations with OpenID SSO](https://docs.document360.com/docs/other-configurations-with-openid-sso.md): Set up Single Sign-On (SSO) for Document360 with your OpenID Identity Provider. Follow our guide for seamless integration and configuration tips. - [Remove a configured OpenID SSO](https://docs.document360.com/docs/removing-a-configured-openid-sso.md): Quickly remove a configured OpenID SSO connection on your Document360 so you can reconfigure a new connection is the same or another standard. - [Configure JWT in Document360](https://docs.document360.com/docs/configuring-the-jwt-sso.md): Document360 uses an approach similar to PKCE in OAuth to generate the JWT Token.Unlike the other IdP options available, the user is not required to have a separate reader account on Document360. - [Implement JWT in your application](https://docs.document360.com/docs/implement-jwt-in-your-application.md): Implement backend authentication for Document360 with C#, Node.js, or Java. Ensure secure login flow and proper redirection to your knowledge base. - [Test your JWT configuration](https://docs.document360.com/docs/test-your-jwt-configuration.md): Test your JWT SSO integration with cURL and Postman to ensure successful authorization code generation and seamless backend communication. - [Managing JWT configurations](https://docs.document360.com/docs/managing-jwt-configurations.md): Manage your JWT configurations in Document360 with ease—enable, disable, regenerate tokens, and monitor changes for secure authentication. - [JWT reader groups](https://docs.document360.com/docs/jwt-reader-groups.md): The JWT reader accounts can be associated with any existing reader groups on the Document360 project.The group restrictions can be applied to access specific content in the knowledge base. - [Configure JWT for the knowledge base widget](https://docs.document360.com/docs/configuring-jwt-for-the-knowledge-base-widget.md): Securely control access to your Document360 widget with JWT authentication, ensuring users see only authorized articles without extra logins. - [JWT for the AI chatbot](https://docs.document360.com/docs/jwt-for-the-ai-chatbot.md): Secure your Eddy AI Chatbot with JWT authentication to ensure only authenticated users access sensitive content on your private site. - [Managing Users and Readers with SCIM in Okta](https://docs.document360.com/docs/scim-with-okta.md): Streamline user management with SCIM integration between Okta and Document360, ensuring real-time updates and accurate role provisioning effortlessly. - [Managing Users and Readers with SCIM in Entra](https://docs.document360.com/docs/scim-with-entra.md): Automate user provisioning with SCIM and Microsoft Entra for seamless access management in Document360, ensuring real-time updates and efficient user control. - [Log in using SSO - Knowledge base portal](https://docs.document360.com/docs/login-using-sso-knowledge-base-portal.md): Access Document360's Knowledge base portal securely with Single Sign-On (SSO) using your existing credentials. Troubleshoot common login issues easily. - [Log in using SSO - Knowledge base site](https://docs.document360.com/docs/login-using-sso-knowledge-base-site.md): Access Document360's Knowledge base seamlessly with Single Sign-On using your existing credentials from trusted Identity Providers like Okta or Google Workspace. - [Inviting or Adding SSO users](https://docs.document360.com/docs/inviting-or-adding-sso-users.md): After successfully configuring the Enterprise SSO with your project, you can start inviting previously added users or adding new users as SSO users.It is almost similar to, with just one variation. - [Mapping an existing SSO configuration to other projects](https://docs.document360.com/docs/mapping-an-existing-sso-configuration-to-other-projects.md): Map an existing Enterprise SSO connection from one Document360 project to another within seconds. - [Deactivating Document360 login page](https://docs.document360.com/docs/disable-document360-login-page.md): Make use of this bypass option to skip the Document360 common login page and directly access the SSO login page. - [Managing SSO readers and reader groups](https://docs.document360.com/docs/auto-assign-reader-group.md): Make use of the auto register option to skip the SSO readers addition step in Document360. This is applicable for SAML and OpenID. - [Convert to SSO account](https://docs.document360.com/docs/convert-to-sso-account.md): Perform conversion of Document360 team account(s) and reader(s) to SSO accounts - [Sign out idle SSO user](https://docs.document360.com/docs/team-account-idle-timeout.md): Enhance security with Document360's idle SSO team account logout feature, preventing unauthorized access and ensuring confidentiality in your projects. - [Managing SSO certificates](https://docs.document360.com/docs/managing-sso-certificates.md): Manage SAML certificate renewals effortlessly with Document360. Monitor expiry dates and download certificates to ensure uninterrupted SSO authentication. - [User issues](https://docs.document360.com/docs/user-issues.md): Resolve user addition errors in Document360 by checking email formats, SSO associations, and activation link validity for seamless project access. - [Reader issues](https://docs.document360.com/docs/troubleshooting-reader-issues.md): Resolve reader import issues, access restrictions, and SSO errors with our step-by-step guide to ensure smooth article access and permissions. - [SSO login issues](https://docs.document360.com/docs/sso-login-issues.md): Troubleshoot SSO login issues for Document360 with common errors and solutions, ensuring user access and correct configurations for seamless access. - [SCIM login issues](https://docs.document360.com/docs/scim-login-issues.md): Sync issues with SCIM in Document360? Learn how to resolve user provisioning errors and manage groups effectively from your IdP. - [SAML SSO issues](https://docs.document360.com/docs/saml-sso-issues.md): Resolve SP-initiated SSO errors in Document360 and Salesforce with our guide on configuring signing certificates and managing permission sets effectively. - [JWT issues](https://docs.document360.com/docs/troubleshooting-jwt-issues.md): Resolve common JWT SSO setup issues, including 401 Unauthorized errors in Postman and login access problems, with our step-by-step solutions. - [OpenID SSO issues](https://docs.document360.com/docs/openid-sso-issues.md) - [Account locked](https://docs.document360.com/docs/account-locked.md): Account locked due to multiple failed attempts. How to reset my password? - [My profile](https://docs.document360.com/docs/my-profile-1.md): Manage your Document360 profile to verify roles, update author details, and check permissions for seamless project collaboration. - [General project settings](https://docs.document360.com/docs/general-project-settings.md): Configure your Document360 knowledge base with project settings, editor preferences, and analytics rules for optimal team collaboration and efficiency. - [Change password](https://docs.document360.com/docs/change-password.md): Update your Document360 password easily from the top navigation bar. Learn the steps, requirements, and FAQs for secure password management. - [Creating a project](https://docs.document360.com/docs/creating-a-project.md): Learn how to create a knowledge base project in Document360. Customize, manage access, and ensure scalability with our comprehensive project creation guide. - [Project dashboard](https://docs.document360.com/docs/document360-my-projects.md): Explore the 'Your Projects' dashboard in Document360. Easily create, manage, and navigate your projects with essential tools, updates, and support resources. - [Creating a sandbox project](https://docs.document360.com/docs/creating-a-sandbox-project.md): A Sandbox project is a test project isolated from your main projects. Play around with the different settings and features of Document360 without affecting the live KB. - [Team auditing](https://docs.document360.com/docs/team-auditing.md): Track team actions in Document360 with the auditing feature, ensuring accountability and compliance while monitoring key project events efficiently. - [Backup and restore](https://docs.document360.com/docs/backup-restore.md): Learn how to manually and automatically backup and restore your Document360 project. Explore subscription plans, backup options, and step-by-step instructions for creating backups and performing restores. - [Article-portal search](https://docs.document360.com/docs/article-full-portal-search.md): The Articles - Full portal search acts as a dedicated space to search the entire project's articles and category pages. - [Drive-portal search](https://docs.document360.com/docs/drive-full-portal-search.md): The Drive - Full portal search acts as a dedicated space to search through the files from the entire Drive on the project. - [Users & groups-portal search](https://docs.document360.com/docs/users-groups-full-portal-search.md): The Users & Groups - Full portal search page serves as a dedicated space to search team accounts, team account groups, readers, and reader groups in the knowledge base project. - [Tags-portal search](https://docs.document360.com/docs/tags-full-portal-search.md): The Tags - Full portal search page serves as a dedicated space to search through and view the tag library in the knowledge base project. - [Settings-portal search](https://docs.document360.com/docs/settings-full-portal-search.md): The Settings - Full portal search page serves as a dedicated space to search through various features and settings available on the knowledge base portal. - [API tokens](https://docs.document360.com/docs/api-tokens.md): Generate API tokens in Document360 to securely integrate with applications, manage access, and enhance your knowledge base interactions. - [Security and infrastructure](https://docs.document360.com/docs/quick-summary-of-the-security-and-infrastructure-aspects.md): Document360 uses secure partner products such as Algolia and MongoDB Atlas.The database is backed up daily, weekly, and monthly, and the backups are available for 1 month for restoration. - [Security recommendations](https://docs.document360.com/docs/security-recommendations.md): Implement security best practices in Document360 to protect your knowledge base from unauthorized access, data loss, and ensure proper access management. - [Cookie usage](https://docs.document360.com/docs/understanding-cookie-usage-in-document360.md): Learn how Document360 manages cookies, customization options, and user control for a seamless platform experience. - [X-Frame options](https://docs.document360.com/docs/x-frame-options.md): By enabling the X-Frame options in Document360, your knowledge base can prevent itself from embedding in an iframe on an external domain. - [CSP directive reference](https://docs.document360.com/docs/content-security-policy.md): Content Security Policy (CSP) is a security-related feature that helps to manage and prevent the external CSS, scripts, and frames embedded in your Knowledge base. - [Whitelisting guidelines](https://docs.document360.com/docs/csp-guidelines-for-document360-widget.md): Whitelisting in software products involves specifying a list of approved entities that are allowed to access certain resources or perform specific actions. - [Bot management](https://docs.document360.com/docs/bot-management.md): Document360 enhances security with bot detection and blocking, safeguarding your knowledge base from unwanted traffic and ensuring data integrity. - [Fair usage policy for bot management](https://docs.document360.com/docs/fair-usage-policy-for-bot-management.md): Document360's Fair Usage Policy for bot management ensures equitable access and optimal performance with rate limiting to prevent abuse and maintain service quality. - [Private hosting](https://docs.document360.com/docs/private-hosting.md): Optimize your enterprise's knowledge base with Document360's private hosting, offering control, security, and scalability without the overhead of on-premise systems. - [Verified email sources](https://docs.document360.com/docs/verified-document360-email-sources.md): Verify Document360 email sources to ensure legitimate communication, prevent phishing, and configure your email for reliable delivery. - [Export project as a ZIP file - WebHelp](https://docs.document360.com/docs/export-documentation-as-zip.md): Using the Export option in Document360, team accounts can export and download the documentation as a ZIP. - [Export project as a ZIP file - JSON](https://docs.document360.com/docs/exporting-your-document360-project-as-a-zip-file-json.md): Export your Document360 project as a ZIP or WebHelp file for offline access, including media files and translations, all in just a few clicks. - [Import project ZIP file](https://docs.document360.com/docs/import-a-documentation-project.md): Previously exported Document360 .zip files can be imported to any project. Importing a Document360 .zip file will import articles, categories, and files hosted in Drive. - [Webhook notification channel](https://docs.document360.com/docs/webhook-notification-channel.md): A webhook is a way of sending real-time information from one application to another application.In Document360, you can share the notifications via the webhook application and configure them. - [Slack notification channel](https://docs.document360.com/docs/slack-notification-channel.md): Slack is a collaboration platform that offers a centralized space for team members to send messages, share files, and collaborate on projects. Slack integrates with various third-party applications. - [Microsoft Teams notification channel](https://docs.document360.com/docs/microsoft-teams-notification-channel.md): Microsoft Teams is a collaborative platform and messaging app. In Document360, you can share the notifications via the Microsoft Teams application and configure them. - [SMTP notification channel](https://docs.document360.com/docs/smtp-email-notification-channel.md): Using the SMTP channel, you can send information or notifications about any events occurring in your projects to their designated email addresses. - [Notification mapping](https://docs.document360.com/docs/notification-mapping.md): Configure which Document360 events trigger notifications, and, once triggered, which channels receive that notification. - [Notification history](https://docs.document360.com/docs/notification-history.md): Document360 keeps a history of all notifications pushed to any configured channels so members can better track what notifications have been sent or failed. You can view notification history in the Notifications History tab in the Notifications section in Settings. - [Email domain](https://docs.document360.com/docs/send-notifications-from-custom-email-domain.md): By default, notification emails sent to the Document360 team members and readers are sent from support@document360.com. Now users can configure their custom email domain on Document360, so the notification emails are sent from the configured custom email domain. - [Manage your plan](https://docs.document360.com/docs/plans-and-feature-comparison.md): Explore the various subscription plans available in Document360 and compare the features to choose what's best for your organization and needs! - [Upgrading your subscription plan](https://docs.document360.com/docs/upgrading-your-plan.md): Upgrading your Document360 plan can provide you with more tools and capabilities to enhance your knowledge base. - [Downgrading your subscription plan](https://docs.document360.com/docs/downgrading-your-plan.md): Choosing a lower-tier plan may mean that some key features will no longer be included.This guide will help you understand what happens when you downgrade your Document360 plan. - [Purchasing add-ons](https://docs.document360.com/docs/add-ons.md): Extend your Document360 plan with add-ons for extra storage, users, and features. Manage purchases easily in the Billing section of your portal. - [Upgrading from trial version](https://docs.document360.com/docs/upgrading-from-trial-version.md): You can try all the plans offered by Document360 while on your trial period. You can also upgrade to a subscription plan to utilize the sophisticated product features. - [Troubleshooting project issues](https://docs.document360.com/docs/troubleshooting-project-issues.md): Need help with project visibility, content generation, or access issues? Get answers to your Document360 FAQs and ensure your projects are secure. - [Troubleshooting notification issues](https://docs.document360.com/docs/troubleshooting-notification-issues.md): Fix the broken custom icon in Document360 notification emails in Outlook by adding the sender to your Safe Senders list for automatic image loading. - [Analytics overview](https://docs.document360.com/docs/analytics-overview.md): Analyze your knowledge base performance with Document360's Analytics—track article views, reader behavior, search trends, and improve content effectively. - [Navigating articles analytics](https://docs.document360.com/docs/navigating-articles-analytics.md): The "Articles" analytics page provides data on overall article performance, geography data, and top categories and articles. - [Article analytics metrics](https://docs.document360.com/docs/article-analytics-metrics.md): Explore the Articles analytics page to track performance metrics, view top articles, and optimize content based on user engagement and location data. - [Feedback analytics](https://docs.document360.com/docs/feedback.md): Feedback analytics track total comments, likes, and dislikes for each article/page category.You can find the analytical representation of the feedback data in the form of charts and graphs. - [Eddy AI search analytics](https://docs.document360.com/docs/eddy-ai-search-analytics.md): The Eddy analytics overview page provides data on overall Eddy performance and the metrics of searches, no result searches of your knowledge base site. - [Search analytics](https://docs.document360.com/docs/analytics-search.md): Search Analytics is a feature that provides insights into the effectiveness of reader searches. - [MCP server analytics](https://docs.document360.com/docs/mcp-server-analytics.md): Gain insights with MCP server analytics: track call volumes, success rates, tool usage, and user activity all in one dashboard for effective knowledge base management. - [Reader analytics](https://docs.document360.com/docs/reader-analytics.md): The reader analytics page provides an overview of the reader's information in your Private access or Mixed access project. - [User analytics](https://docs.document360.com/docs/analytics-team-accounts.md): The Team accounts overview page lets you view the type of account assigned to each team member. - [Links status analytics](https://docs.document360.com/docs/links-status.md): Optimize your knowledge base with Document360's broken link checker, enhancing SEO and user experience through efficient link validation and management. - [Page not found analytics](https://docs.document360.com/docs/page-not-found-analytics.md): The Page not found analytics page shows the list of URLs for which 404-page error is displayed after the Uniform Resource Locator is accessed. - [Ticket deflector analytics](https://docs.document360.com/docs/ticket-deflector-overview.md): The ticket deflector analytics page provides a bird's eye view of all the metrics that go into the ticket deflector form(s) in your knowledge base site or knowledge base assistant. - [Troubleshooting analytics issues](https://docs.document360.com/docs/troubleshooting-analytics-issues.md): Resolve broken link issues in Document360 by validating URLs and understanding timeout flags. Ensure your links are functional and correctly displayed. - [Setting up the Salesforce integration](https://docs.document360.com/docs/salesforce.md): Document360 integration within the Salesforce console enhances and equips your support agents with a robust knowledge base while serving customers. - [Using Document360 in Salesforce](https://docs.document360.com/docs/cases-page.md): Document360 app is available on the Cases home page on Salesforce. Support agents can review cases to see how they can deliver better service. - [GitHub](https://docs.document360.com/docs/github-extension.md): Integrate GitHub with Document360 for seamless collaboration, syncing articles with code changes, and enhancing your team's documentation process. - [Zendesk](https://docs.document360.com/docs/zendesk.md): Learn how to install and configure Document360 in Zendesk, enable AI-powered responses, and streamline ticket resolution without switching tabs. - [Freshdesk](https://docs.document360.com/docs/freshdesk.md): Learn how to seamlessly integrate Document360, the #1 rated Knowledge Base Software, with Freshdesk. This guide covers basic setup, Eddy AI integration, multi-product support, and key features like searching and sharing articles, using AI to resolve queries, and creating knowledge base articles directly from Freshdesk. Enhance your customer support workflow with this powerful integration. - [Google Analytics (GA4)](https://docs.document360.com/docs/google-analytics-new.md): GA4 is the 4th iteration of Google Analytics. It provides you with a Measurement ID instead of a Tracking ID. - [Slack](https://docs.document360.com/docs/slack.md): Integrate your Document360 knowledge base with your Slack workspace to search, share, and create articles without leaving the Slack environment. Document360 is a cloud-based team communication platform that helps different teams in an organization work together seamlessly. - [Custom HTML](https://docs.document360.com/docs/custom-html.md): Embed third-party tools in your Document360 knowledge base using Custom HTML. Add chatbots, analytics, and more without native integrations. - [Code inclusion and exclusion conditions](https://docs.document360.com/docs/advanced-insertion-rules-in-integration.md): Learn how to set advanced insertion rules for integrated apps in Document360. Customize data collection by IP address, project, and language. - [Mixpanel](https://docs.document360.com/docs/mixpanel.md): Mixpanel is one of the most powerful analytical tools out in the market now. It is an event-centric platform and uses events for tracking, unlike automatically tracking data. - [FullStory](https://docs.document360.com/docs/fullstory.md): FullStory is a User-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behavior. You can integrate FullStory If you want your site Analytics with Segment-based data and online recording sessions. - [GoSquared](https://docs.document360.com/docs/gosquared.md): GoSquared is a platform that will help you turn your visitors into your loyal customers with a suite of products to connect with your customers. - [Google Tag Manager](https://docs.document360.com/docs/google-tag-manager.md): The Google Tag Manager is a tag management system. This tool allows the user to easily update measurement codes and related code fragments collectively known as tags in a website or a mobile app.You can integrate Google Tag Manager if you want to update your tags for conversion tracking, site analytics, and more. - [Heap](https://docs.document360.com/docs/heap.md): Heap is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behaviour. Good businesses use analytics to have a competitive edge. - [Segment](https://docs.document360.com/docs/segment-integration.md): Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behaviour. You can integrate Segment to understand your users better with schematized and actionable data to enhance your knowledge base site experience. - [Amplitude](https://docs.document360.com/docs/amplitude.md): Integrate Amplitude to analyze user data, track visitor behavior, and generate analytics reports. Ideal for product and marketing teams to fine-tune your product. - [Hotjar](https://docs.document360.com/docs/hotjar.md): Hotjar is a behaviour analytics tool that helps you get product insights with user-behaviour analytics attributes.You can integrate Hotjar if you want an Analytical tool to give you behaviour analytics and feedback data on your customers through tools like Heatmaps, Session Recordings, Surveys, and an Incoming Feedback widget. - [Intercom](https://docs.document360.com/docs/intercom-chat-integration.md): Integrate Intercom with Document360 to enhance customer support with live chat, bots, and seamless access to knowledge base articles. - [Crisp](https://docs.document360.com/docs/crisp.md): Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with their solution of connecting online instantly. - [Sunshine Conversations](https://docs.document360.com/docs/sunshine.md): Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to undestand user behaviour. - [Commento](https://docs.document360.com/docs/commento.md): Commento is a modern commenting Interface that is reasonably secure and you can embed commento to your website application. - [Freshchat](https://docs.document360.com/docs/freshchat.md): Connect Freshdesk on your Document360 knowledge base to deploy an AI-powered chatbox with accessible integration features - [ZOHO PageSense](https://docs.document360.com/docs/zoho-page-sense.md): ZOHO PageSense is a conversion optimization and personalization platform that helps you optimize your website, personalize pages to suit your target audience and boost the overall conversion rate. - [Freshmarketer](https://docs.document360.com/docs/freshmarketer.md): Freshmarketer Marketing automation solution is a cloud-based conversion optimization solution that offers analytics and testing features. - [VWO](https://docs.document360.com/docs/vwo.md): VWO Experience Optimization Platform is an all-in-one platform that helps with business metrics. It empowers you to discover insights, test ideas, and improve engagement across the entire customer journey. - [Kommunicate](https://docs.document360.com/docs/kommunicate.md): Kommunicate is a chat software for websites that allows customers to contact website handlers in real-time. - [LiveChat](https://docs.document360.com/docs/livechat.md): LiveChat is an online customer service platform powered by AI. Document360 comes with an integration feature where you can integrate LiveChat with your Document360 knowledge base. - [Disqus](https://docs.document360.com/docs/disqus.md): Add Disqus to your Document360 knowledge base and make discussions on your site a lot more easy for readers - [Chatra](https://docs.document360.com/docs/chatra.md): Chatra is a functional and easy-to-use piece of chat software for websites that allows customers to contact website handlers in real-time. - [Doorbell](https://docs.document360.com/docs/door-bell.md): DoorBell is a functional, easy-to-use piece of chat software that allows you to collect, manage, and analyze your customer feedback. - [Gorgias](https://docs.document360.com/docs/gorgias.md): Gorgias is a multi-channel helpdesk interface that collects business apps and communication channels to provide support agents with a unified view of their customers. - [Belco](https://docs.document360.com/docs/belco.md): Belco is a chat software for websites that allows customers to contact website handlers in real-time. - [Olark](https://docs.document360.com/docs/olark.md): Integrate Olark with Document360 for enhanced live chat, visitor insights, and real-time support to elevate your customer communication experience. - [Freshservice](https://docs.document360.com/docs/freshservice.md): Discover how to integrate Document360, the #1 rated Knowledge Base Software, with Freshservice for enhanced IT service management. This guide covers basic configuration steps, Eddy AI integration, and key features including searching and sharing articles, using AI to resolve queries, and creating knowledge base content directly from Freshservice. Learn how to streamline your IT support workflow with this powerful integration, available for Business and Enterprise Freshservice plans. - [Intercom](https://docs.document360.com/docs/intercom-integration.md): Intercom is a conversational and messenger-based business solution provider.It is a SaaS product that enables effective customer communication using chatbots, live messaging, etc. - [Microsoft Teams](https://docs.document360.com/docs/microsoft-teams.md): Customers using both Teams and Document360 could experience the amazing cross-platform functionality on their Teams application after configuring the integration. - [Drift](https://docs.document360.com/docs/drift.md): Integrating Document360 knowledge base with your Drift chat application. Search for and share help articles without leaving your chat response window - [Chrome](https://docs.document360.com/docs/chrome-extension.md): Access your knowledge base, anywhere, anytime on your chrome browser. Add the Document360 extension to chrome and connect it with your knowledge base. Read, share, and link articles without leaving your browser tab - [Crowdin](https://docs.document360.com/docs/crowdin.md): Connect the Crowdin platform with your Document360 knowledge base to serve your global clientele in multiple languages; with a click of a button. - [Zapier - Setup guide](https://docs.document360.com/docs/zapier-setup-guide.md): An online tool for automation that helps connect Document360 with other 3rd party tools and applications. - [Integrating Google Docs with Document360 using Zapier](https://docs.document360.com/docs/google-docs-document360-integration.md): Many organizations around the world use Google Docs as a document management tool. Google as a platform offers a more integrated environment, where managing multiple forms of documents and files is rather easy. - [Integrating Google Sheets with Document360 using Zapier](https://docs.document360.com/docs/document360-with-google-sheets-integration.md): Use Zapier integration to bridge this gap. By connecting Document360 and Google sheets on Zapier, you can easily facilitate the content flow between these platforms. - [Integrating Document360 with Google Drive using Zapier](https://docs.document360.com/docs/google-drive-document360.md): Many organisation's files are either stored on a centralized or decentralized file management system. Most of the time it is either one of the big players like Google, Microsoft, or an in-house fIle management system. - [Integrating Trello with Document360 using Zapier](https://docs.document360.com/docs/document360-with-trello-integration.md): Add a Trello card each time a new article is published on the Document360 project. Achieve this awesome integration on Zapier. - [Integrating GitHub with Document360 using Zapier](https://docs.document360.com/docs/github-document360.md): Create articles in your Document360 projects from new GitHub commits automatically. - [Integrating Confluence Server with Document360 using Zapier](https://docs.document360.com/docs/confluence-document360.md): Many organizations around the world use wiki for storing project-related artifacts. One of those popular wiki platforms is Confluence, which makes it easy for teams to store artifacts securely and collaborate on projects. - [Integrating Zoho CRM with Document360 using Zapier](https://docs.document360.com/docs/zoho-crm-document360.md): There is no direct integration option available between Zoho CRM and Document360 from either of the platforms. As a workaround, you can use the Zapier integration to bridge this gap. - [Integrating Pipedrive with Document360 using Zapier](https://docs.document360.com/docs/pipedrive-document360.md): Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal of a CRM is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. - [Integrating Hubspot with Document360 using Zapier](https://docs.document360.com/docs/hubspot-document360.md): Many organizations around the world need a business automation tool that allows business promotions and manages marketing efforts by controlling sales processes. One such platform is Hubspot, leading inbound marketing, sales, CRM, and customer success growth stack. - [Integrating Asana with Document360 using Zapier](https://docs.document360.com/docs/asana-document360.md): You have chosen Document360 as your Knowledge base platform. Your company works with multiple external vendors for content contribution. Asana makes for a good collaboration platform, but you have the task of adding the articles created on Asana onto the Document360 knowledge base. Yes, it can be done manually, but it takes more effort, is time-consuming, and the probability of the mishap is high. - [Integrating Monday.com with Document360 using Zapier](https://docs.document360.com/docs/mondaycom-document360.md): You have chosen Document360 as your Knowledge base platform. Your company works with multiple external vendors for content contribution. Monday.com makes for a good collaboration platform, but you have the task of adding the articles created on Monday.com onto the Document360 knowledge base. - [Integrating Typeform with Document360 using Zapier](https://docs.document360.com/docs/typeform-document360.md): You can have new Typeform entries automatically create new knowledge base articles for sharing information about your prospects. Yes, it can be done manually, but it takes more effort, is time-consuming, and the probability of the mishap is high. - [Integrating Gmail with Document360 using Zapier](https://docs.document360.com/docs/document360-gmail.md): Integrate Gmail with Document360 to automate email updates for new articles, enhancing communication and collaboration effortlessly. - [Integrating Mailchimp with Document360 using Zapier](https://docs.document360.com/docs/document360-mailchimp.md): You can use the Zapier integration to bridge this integration. By connecting Document360 and Mailchimp on Zapier, you can easily facilitate the content flow between these platforms. - [Make - Setup guide](https://docs.document360.com/docs/make-setup-guide.md): Make (Integromat) is an online tool for automation that works codeless and helps connect Document360 with various other 3rd party tools and applications. Integromt acts as a bridge to create automated workflows called Scenarios which work based on actions and triggers. - [Integrating Asana with Document360 using Make](https://docs.document360.com/docs/asana-and-document360-integration.md): Integrate your knowledge base with Asana to track your tasks. Asana makes for a good collaboration platform, now you can add your tasks to knowledge base. - [Integrating Monday.com with Document360 using Make](https://docs.document360.com/docs/monday-document360-integration.md): Integrate your knowledge base with monday.com to track your items. Monday makes for a good collaboration platform, now you can track your items in knowledge base. - [Integrating Typeform with Document360 using Make](https://docs.document360.com/docs/typeform-and-document360-integration.md): Integrate Typeform with your knowledge base to track the responses. With Make, you can facilitate the content flow between these platforms easily. - [Integrating Google Docs with Document360 using Make](https://docs.document360.com/docs/google-docs-and-document360-integration.md): Integrate your knowledge base with Google Docs to backup for your articles. Google makes for a good collaboration platform and a backup for the Knowledge base articles. - [Integrating Jira with Document360 using Make](https://docs.document360.com/docs/jira-and-document360-integration.md): Easily facilitate the content flow between these platforms by connecting Jira and Document360 on Make. - [Installing the Knowledge base widget](https://docs.document360.com/docs/installing-the-knowledge-base-widget.md): Install the Knowledge Base widget for your Business Enterprise plan to enhance user interaction and optimize performance on your website. - [Eddy AI Assistant for widget](https://docs.document360.com/docs/knowledge-base-widget-getting-started.md): Enhance user experience with the Knowledge base widget, offering seamless access to articles, support, and multilingual Eddy AI integration. - [Connect Knowledge base widget](https://docs.document360.com/docs/connect-knowledge-base-widget.md): Learn how to install the Connect Knowledge base widget, verify active domains, and ensure seamless integration on your site with our step-by-step guide. - [Edit, Clone, and Delete widget](https://docs.document360.com/docs/edit-clone-and-delete.md): easily manage your Knowledge base widget in Document360. All options to edit, clone, or delete are available just a few clicks away. - [Styling and branding the knowledge base widget](https://docs.document360.com/docs/styling-and-branding-the-knowledge-base-widget.md): Optimize your Knowledge Base widget's visual identity with tips on color, icon, position, and welcome messages to enhance user experience and trust. - [Content access in the knowledge base widget](https://docs.document360.com/docs/content-access-for-the-knowledge-base-widget.md): Configure content access controls in your Knowledge base widget to manage visibility by workspace, language, and category for enhanced user experience. - [Add custom links to the knowledge base widget](https://docs.document360.com/docs/add-custom-links-to-the-knowledge-base-widget.md): Add custom links in your Knowledge base widget to guide users to support emails, external resources, and relevant URLs, enhancing their workflow. - [Using multiple widgets within a project](https://docs.document360.com/docs/using-multiple-widgets-within-a-project.md): Create multiple Knowledge base widgets in Document360 for testing and production, ensuring isolated settings and safe configuration changes. - [Widget security](https://docs.document360.com/docs/widget-security.md): Protect your Document360 Knowledge base widget with domain restrictions and security controls to prevent unauthorized access and misuse. - [Domain restriction for the knowledge base widget](https://docs.document360.com/docs/domain-restriction-for-the-knowledge-base-widget.md): Restrict your Knowledge base widget to specific domains for enhanced security. Prevent unauthorized embedding and protect your API key effectively. - [Add a ticket deflector to the Knowledge base widget](https://docs.document360.com/docs/add-ticket-deflector-to-knowledge-base-widget.md): Customize the Knowledge base widget to improve the user experience. And learn how to add a ticket deflector in the Knowledge base widget. - [Customizing the Knowledge base widget using Custom CSS/JavaScript](https://docs.document360.com/docs/customizing-the-kb-widget-using-custom-css-javascript.md): You can choose to add a custom icon for the knowledge base assistant. This go well to carry your brand theme. - [URL Mapping](https://docs.document360.com/docs/url-mapping.md): With the Knowledge base assistant, you can display specific articles depending on the page the end-user is on with Document360's URL mapping feature. - [Migrating to knowledge base widget V2](https://docs.document360.com/docs/migrating-to-knowledge-base-widget-v2.md): Learn about Document360's Widget V2 updates, including security enhancements, iframe integration, and necessary actions for a smooth transition. - [Troubleshooting helpdesk issues](https://docs.document360.com/docs/troubleshooting-helpdesk-issues.md) - [Troubleshooting knowledge base widget issues](https://docs.document360.com/docs/troubleshooting-knowledge-base-widget-issues.md): Resolve Knowledge base widget issues like floating icons, article visibility, and API key errors with this comprehensive troubleshooting guide. - [Support ticket](https://docs.document360.com/docs/support-ticket.md): Raising and tracking support tickets is very easy and user-friendly. - [Generating a HAR file](https://docs.document360.com/docs/document360-support-generating-a-har-file.md): HAR files are used by Document360 team for debugging and analyzing Document360 project's performance issues, as they provide a detailed record of the interactions between the browser and Document360. - [Defining voice & tone](https://docs.document360.com/docs/defining-voice-tone.md): Learn how to define and maintain a consistent voice in your documentation, ensuring clarity and connection with your readers across all articles. - [Guidelines for tone consistency - formal & conversational](https://docs.document360.com/docs/guidelines-for-consistency-formal-vs-conversational.md): Learn how to adapt your documentation tone—instructional, explanatory, supportive, and referential—to effectively engage your readers in any context. - [Writing with empathy and inclusivity](https://docs.document360.com/docs/writing-with-empathy-and-inclusivity.md): Enhance your writing with clarity and empathy by using practical techniques that respect your readers' time and acknowledge their challenges. - [Examples of appropriate tone in common scenarios](https://docs.document360.com/docs/examples-of-appropriate-tone-in-common-scenarios.md): Enhance your technical documentation with the right tone for clarity and engagement. Learn to adapt your voice for user manuals, FAQs, and more. - [Tips for accessible language](https://docs.document360.com/docs/tips-for-accessible-language.md): Learn to write bias-free content that respects all readers by using gender-neutral, age-neutral, and culturally inclusive language for effective communication. - [Buttons and fields](https://docs.document360.com/docs/buttons-and-fields.md): Learn best practices for naming buttons and fields in UI to enhance clarity, consistency, and usability while adhering to accessibility standards. - [Creating an article](https://docs.document360.com/docs/create-an-article.md): Creating an article - [Adding a new user](https://docs.document360.com/docs/adding-a-new-user.md): Adding a new user - [Adding a new reader](https://docs.document360.com/docs/adding-a-new-reader.md): Adding a new reader - [Create and use workflow designer](https://docs.document360.com/docs/create-and-use-workflow-designer.md): Create and use workflow designer - [Managing workflow assignment](https://docs.document360.com/docs/managing-workflow-assignment.md): Managing workflow assignment - [Designing a PDF template](https://docs.document360.com/docs/designing-a-pdf-template.md): design - [Adding a widget](https://docs.document360.com/docs/adding-a-widget.md): Adding a widget or a chatbot - [Using AI writer](https://docs.document360.com/docs/using-ai-writer.md): Using AI writer - [June 2026 - 12.6.1](https://docs.document360.com/docs/june-2026-1261.md): Document360 v12.6.1 enhances documentation with Mermaid diagrams, AI discoverability, multilingual support, and improved editor features for a seamless experience. - [June 2026 - 12.5.2](https://docs.document360.com/docs/june-2026-1252.md): Document360 v12.5.2 enhances MCP server with publishing, unpublishing, and workflow management tools, plus improved analytics for better content control. - [May 2026 - 12.5.1](https://docs.document360.com/docs/may-2026-1251.md): Document360 v12.5.1 enhances authentication, analytics, and knowledge base management with new features like multiple JWT support and improved PDF exports. - [April 2026 - 12.4.1](https://docs.document360.com/docs/april-2026-12-4-1.md): Document360 v12.4.1 enhances multilingual workflows, security controls, and widget navigation for clearer, consistent documentation experiences. - [March 2026 - 12.3.1](https://docs.document360.com/docs/march-2026-1231.md): Document360 v12.3.1 enhances access management, content discovery, and SEO with new features like SCIM provisioning, custom fields, and interactive tables. - [March 2026 - 12.2.2](https://docs.document360.com/docs/march-2026-1222.md): Document360 v12.2.2 enhances article review reminders, introduces a clear Stale state, and improves review governance for better knowledge management. - [February 2026 - 12.2.1](https://docs.document360.com/docs/february-2026-1221.md): Document360 v12.2.1 enhances workflow, SEO, and automation, ensuring secure access and precise content management for effective team collaboration. - [February 2026 - 12.1.2](https://docs.document360.com/docs/february-2026-1212.md): Document360 v12.1.2 enhances multilingual documentation with improved category title translations, user portal visibility, and refined analytics. - [January 2026 - 12.1.1](https://docs.document360.com/docs/january-2026-1211.md): Document360 v12.1.1 enhances AI capabilities with the Eddy chatbot, PDF import, and improved navigation for efficient content management and access. - [December 2025 - 11.12.1](https://docs.document360.com/docs/december-2025-11121.md): KB Site 1.0 support ends December 2025. Upgrade to KB Site 2.0 for enhanced analytics, task management, and improved navigation features. - [November 2025 - 11.11.1](https://docs.document360.com/docs/november-2025-11111.md): KB Site 1.0 support ends Dec 2025. Upgrade to Document360 v11.11.1 for AI-powered features, enhanced security, and improved content management. - [November 2025 - 11.10.2](https://docs.document360.com/docs/november-2025-11102.md): KB Site 1.0 support ends December 2025. Upgrade to Document360 v11.10.2 for enhanced security, multi-level lists, and improved authoring experience. - [October 2025 - 11.10.1](https://docs.document360.com/docs/october-2025-11101.md): KB Site 1.0 support ends Dec 2025. Upgrade to Document360 v11.10.1 for AI assistance, enhanced security, and seamless SSO management. - [September 2025 - 11.9.1](https://docs.document360.com/docs/september-2025-1191.md): Document360 v11.9.1 enhances content reuse, Floik AI Capture, and PDF exports, featuring duplicate content detection and AI-powered replies for Freshdesk and Zendesk. - [September 2025 - 11.8.2](https://docs.document360.com/docs/september-2025-1182.md)