DocCharm notices every change your product team ships and drafts the help-article updates for you — new articles, refreshed ones, retired ones. You review, click approve, and your customers always see the truth.
Free to start · No credit card · Nothing ever publishes without your approval
Your product team ships every week. Every release quietly makes another article wrong — and nobody tells you until a customer does.
The answer should live in your help center. Instead it lives in your agents' heads — and in a hundred near-identical ticket replies.
The article describes the old flow, the buttons have moved, and fixing it means chasing the product team for details. So it waits another quarter.
Once someone follows an article that's wrong, they don't come back. Every question becomes a ticket, and self-service quietly dies.
DocCharm plugs into where your product is built. When something customer-facing changes, the right articles arrive in your review queue — already written.
Ask an engineer for one favor: a one-click install that links DocCharm to where your product is built. That's the last time anyone touches anything technical.
It quietly watches product changes and works out which ones matter to customers. A renamed button, a new feature, a changed flow — it catches what release notes miss.
Every draft waits for you. Approve it, tweak the wording first, or dismiss it. The moment you say yes, it's live in your help center.
No prompting, no copy-pasting, no chasing the product team for details. The drafts come to you.
A help center only works if customers can trust every word. DocCharm is built so that trust never has to be a leap of faith.
Every single update waits in your review queue until a person approves it. That's not a limitation — it's the whole point. Your help center, your voice, your final word.
Each suggestion explains what changed in the product, why the article needs updating, and how confident Charm is — so you can approve in seconds, not investigate for an hour.
Articles stay linked to the parts of the product they describe. If that part changes later, the article raises its hand — before a customer finds out the hard way.
DocCharm reads your product with the minimum access possible, encrypts your data in transit, strips secrets out of what it reads, and never uses your company's information to train anyone else's AI.
Write once, choose who sees it. Customers get a beautiful public help center; your own team gets internal docs that are just as current. No duplicate tools, no copy-paste drift.
Branded, fast, and easy to search — customers find answers however they phrase the question.
Product and process knowledge for agents and colleagues — kept current by the same engine.
New and updated articles appear in your queue when your product changes.
Approve, edit first, or dismiss — clear a week of doc updates over coffee.
Customers find answers even when they don't know the "right" words.
Put search, articles, and AI chat right where customers get stuck.
See what people search for and can't find — your writing to-do list, made for you.
Articles flag themselves when the product they describe moves on.
Serve your help center from help.yourcompany.com, fully branded.
A clean writing experience for the articles you want to craft by hand.
Every change is kept. Roll anything back with one click.
Product and article limits are indicative while we calibrate them with early customers.
Connect DocCharm today, and the next time your product changes, the updated help article will be waiting for your approval — before the first confused customer writes in.
✦ Start freeSee our own help center — DocCharm maintains it