Agentic AI that boosts productivity and customer satisfaction
Always on. Always learning. Agentic AI that frees your agents’ time, takes action, reduces workloads, and drives insight.
The challenge
Across the public sector and beyond, service teams face rising pressure: increasing contact volumes, limited budgets, and workforce constraints. Routine questions, inefficient triage processes, and missed insights eat into already stretched resources.
At the same time, traditional AI-powered services offer limited help. Scripted bots lack context, can’t adapt to nuance, and often frustrate users more than they assist. To truly support frontline teams, we need intelligent systems that don’t just answer, they act.
Our solution
Our autonomous AI agent, Mylo, is a proactive, secure, practical digital assistant already deployed by UK councils and Housing Associations, reducing demand on human teams while increasing speed, quality, and insight across every interaction.
Unlike basic chatbots, our Digital Agent isn’t restricted by scripts or narrow intent matching. It reads content, reasons in real time, and autonomously handles service requests, all while keeping data within your control.
- Deploys fast
Live in under two weeks, trained on your existing data - Deflects contact
Resolves inbound queries without human input - Surfaces content insight
Flags service gaps, outdated content, and changing demand trends - Protects user data
Hosted securely with full data sovereignty in your environment - Learns continuously
Leverages user behaviour to improve accuracy and efficiency over time - Discovers customer sentiment
Gathers feedback to improve service through survey responses
Mylo represents the next generation of digital transformation. Using Mylo within Councils and Housing Associations doesn’t just mean automating tasks, but actively supporting outcomes by providing a Digital Agent users can use to find their answers more efficiently.
Embed security
Integrate seamlessly
Keep compliant
Seamlessly scale
Who it’s for
Councils and housing associations managing high volumes of queries.
Public sector teams pressured to cut costs while improving service delivery.
Companies looking for secure, outcome-focused AI without losing control of data.
Key benefits
Cut contact centre demand by automating first-line interactions
Provide 24/7 AI Chatbot for Councils without increasing headcount
Gain insights into what users are asking and where services can improve
Deploy in weeks, not months, and scale across teams and services
Accelerate transformation while maintaining compliance and data control
Works well with
AWS
Data Centre Migration
Private Cloud Solutions
Unified Comms and Collaboration
Start your journey
Ready to meet your hardest working agent?
Our live demo walks you through real use cases and key features, from Digital Agent capabilities to integration and automation, helping you assess the potential for your business.
Seeing Mylo in action is the fastest way to understand how it can elevate your customer and employee experiences.
Our point of view
“AI can only help when it understands context and can take meaningful action. With Mylo, we’ve built a Digital Agent that doesn’t just talk, it thinks.
Mylo talks, learns, solves problems and it does it all in a way that respects public service pressures and expectations. That’s the future of Agentic AI and it’s already here.”
How we deliver
Managed Services
Managing today
We take care of the platforms, infrastructure and services your business depends on so your teams can focus on growth, not firefighting. From basic coverage to enterprise-grade assurance, our Managed Services are designed to reduce risk, maintain availability and keep you moving forward.
Strategic Change
Building tomorrow
We deliver change with structure, clarity and confidence helping you reduce risk, increase value and modernise for the future. Our approach is built around real-world outcomes, not theoretical transformation.
The real FAQs for Agentic AI
Mylo isn’t just another chatbot. It’s a Digital Agent built for real conversations, real tasks, and real business outcomes. These are the questions we’re most often asked by teams exploring how Mylo works, and what makes it different.
How does Mylo generate responses?
Mylo uses a combination of generative AI, proprietary intent models, and your approved content to deliver accurate, relevant responses in real time.
Is it compliant with my data policies?
Yes. Mylo is built with security and compliance in mind. It operates within your data governance framework, supporting GDPR and other regulatory standards.
Can we control what it says?
Absolutely. Mylo only responds within the boundaries of your approved knowledge base, workflows, and business logic, with full version control and audit history.
What’s the difference between Mylo and a chatbot?
Unlike scripted chatbots, Mylo understands context, handles multi-step queries, learns from feedback, and can take action, not just answer questions.
How long does it take to deploy?
Most deployments go live within a few weeks. Mylo’s modular design allows for rapid integration, training, and testing without major disruption.
Can it connect to our existing systems?
Yes. Mylo integrates with CRMs, service desks, knowledge bases and other platforms via APIs or through our pre-built connectors.
Does it learn on its own?
Mylo learns in a governed way. You control the training data and decide when to deploy updates. Nothing changes without human approval.
Is Mylo secure?
Yes. Data is encrypted at rest and in transit. Access controls, logging, and sandboxing ensure your environment remains protected at all times.
Can Mylo handle sensitive or regulated use cases?
Yes. Mylo is already in use in highly regulated sectors like healthcare and public services, where auditability and compliance are non-negotiable.
What happens if it doesn’t know the answer?
Mylo can escalate to a human agent, capture the query for later review, or offer a fallback workflow, based on your preferences.
Speak to an expert
Not sure where to start? Have a question we haven’t answered?
Our cloud specialists are here to help.
Talk to us today and find out how we can make your cloud services work harder for you and simplify your operations.
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