Bespoke Unified Communications and Collaboration solutions
Bring voice, video, and messaging together in one secure platform, connecting your teams, partners, and customers anywhere, on any device to improve agent productivity and the customer experience.
The challenge
Most organisations use a mix of platforms; one for calls, another for chat, another for video. This slows decisions, fragments conversations, and creates a poor user experience.
It becomes even harder when people are hybrid working, using different devices in and out of the office. Without integration, tools become harder to use, harder to secure, and harder to scale.
The impact isn’t just internal. Customers notice when calls are missed, messages go unanswered, or handovers fall apart between channels. Without joined-up communication, service slows, satisfaction drops, and opportunities are lost.
Our solution
We bring voice, video, messaging, and cloud telephony together into one secure, integrated platform. Whether your operations needs a cloud-based unified communications platform, a hybrid or privately hosted solution, our UC&C solutions give your people a single space to talk, meet, and collaborate anywhere.
Every deployment is designed around your business collaboration tools and workflows, integrating CRMs and periphery platforms like video conferencing, to ensure your team only has one central place for all their channels. All while mobile voice and desktop apps keep employees connected on the move, and role-based access and security policies maintain full control.
For your customers, that means faster answers, smoother transitions between channels, and fewer missed moments. For your teams, it means less switching between systems and more time focusing on what matters.
Seamlessly integrated
Joined-up communication platforms that connect channels, customer data, and teams without complexity.
Fully customised
Solutions tailored to your workflows, your users, and the way your teams deliver an exceptional customer service.
Intelligently automated
Adopt AI tools that elevate interactions, answer queries, and surface insights, with a human touch.
Expertly supported
Simple onboarding, guided training and support that ensures teams are productive from day one.
Who it’s for
Businesses replacing legacy systems with unified cloud telephony and communications.
Hybrid or distributed teams needing secure, reliable tools to collaborate.
IT teams simplifying telephony and messaging under a single management model.
Key benefits
All-in-one platform for voice, video, messaging, and file sharing.
Cloud telephony to simplify voice and reduce on-premise infrastructure.
Microsoft Teams integration and native support for collaboration tools.
Enterprise messaging with secure chat and group communication.
Remote collaboration from any device, anywhere.
Mobile voice integration with handoff between desk and mobile.
Works well with
Explore complementary solutions that strengthen and extend your Customer Experience strategy:
Call Recording and Analytics
For capturing, storing, and analysing conversations to meet compliance requirements and improve performance through insight.
Mobile Voice
For secure, business-grade calling that follows your users anywhere and integrates directly with your UC tools.
Automated Customer Service
For intelligent automation that resolves routine queries through chatbots, voice AI, and self-service, improving speed and satisfaction.
Cloud Security
For comprehensive protection of your cloud applications, workloads and data.
Start your journey
Surface the easy wins that will make interactions more memorable and give your customers the experience they expect.
Our FREE Customer Experience Audit provides a clear, actionable report with the insight and expert recommendations you need to decide where best to invest your time and resources to connect even deeper with your customers.
Our point of view
“UC&C services shouldn’t really be noticed by agents, they should simply enable every message, every meeting and every call from everywhere, with no friction, so teams can focus on collaborating and exceling in their customer interactions.
Operationally, UC&C can also reduce overhead, provide rich insights to surface areas for improvement, and when it’s built right, it seamlessly scales with your needs, too.”
How we deliver
Managed Services
Managing today
We take care of the platforms, infrastructure and services your business depends on so your teams can focus on growth, not firefighting. From basic coverage to enterprise-grade assurance, our Managed Services are designed to reduce risk, maintain availability and keep you moving forward.
Strategic Change
Building tomorrow
We deliver change with structure, clarity and confidence helping you reduce risk, increase value and modernise for the future. Our approach is built around real-world outcomes, not theoretical transformation.
The real FAQs for Unified Comms & Collaboration
UC touches so many parts of your business; IT and compliance to HR and customer service, that it makes finding the right solution vital. So, here are answers to the questions we hear most from customers concerned about upgrading their communication tools.
Can a Unified Communications platform replace existing ISDN phone systems?
Yes. UC&C solutions can fully replace legacy PBX systems by using cloud telephony, VoIP, or SIP trunking, giving you more flexibility, lower maintenance costs, and scalable call handling features.
How secure is a cloud-based UC&C platform?
Very. Our platforms include end-to-end encryption, identity-based access, and built-in compliance controls for GDPR, ISO 27001, and industry-specific standards. We also monitor environments 24/7 for performance and security.
Can we keep our existing phone numbers?
Yes. We port your existing numbers as part of the transition, ensuring no impact to customers or suppliers during migration.
Does it work for hybrid or remote teams?
Absolutely. UC&C platforms provide the same experience across desktops, mobile devices, and browsers, so users can call, message, and meet from anywhere with full feature access.
Can we integrate UC&C with Microsoft Teams?
Yes. We offer native Microsoft Teams integration, including Direct Routing and Operator Connect, allowing users to make and receive external calls directly from Teams.
What if we already use other collaboration tools?
We work with your existing tools and can integrate UC&C with CRMs, ticketing platforms, and other business systems using APIs and connectors, reducing disruption and adding value.
How does UC&C improve customer experience?
It ensures faster response times, smoother call handling, and clearer communication, with better visibility and fewer missed or dropped interactions. It also supports features like call recording, presence awareness, and shared contact directories.
Is mobile voice included in the solution?
Yes. We provide full mobile voice integration so users can make and receive calls using their business number from their mobile device, ideal for hybrid and on-the-go teams.
What kind of training and onboarding is available?
We provide tailored onboarding and user training to support adoption, including role-based sessions, quick-start guides, and admin handovers. Our support team is available throughout rollout and beyond.
How do we manage users and permissions?
User management is simple and centralised. Admins can provision users, assign roles, apply policies, and track usage from a single portal, with audit logging and alerts built in.
Will the system scale with our business?
Yes. Whether you’re adding five users or five hundred, our solutions scale easily. You can also add new features, locations, or integrations without replacing your core platform.
Speak to an expert
Not sure where to start? Have a question we haven’t answered?
Our Customer Experience specialists are here to help.
Talk to us today and find out how we can take your customer interactions to the next level, surprising and delighting your growing customer base.
See the results
Explore real examples of how we’ve helped businesses create deeper connections with their customers.
Provide Community
Provide Community Interest Company (Provide CIC) aims to transform lives by delivering a broad range…
BDR Thermea
A world-leading manufacturer operating in over 100 countries worldwide, BDR Thermea Group is on a cl…
Portman Dental Care
Having acquired 150 businesses under its group umbrella, Portman Dental Care is now one of the UK’…
Connect with Digital Space today
Explore how we can transform your business. Our tailored solutions have consistently delivered measurable results, helping customers overcome their challenges.