Align technology and vision via our Customer Advisory Service
Our Customer Advisory Service helps you step back, refocus, and make better decisions. We act as the bridge between business operations, IT and stakeholders to ensure your environment stays fit for purpose, secure and strategically aligned.
The challenge
The right technology choices should move your business forward, but with constant change, multiple stakeholders, and limited internal capacity, aligning IT investments to business goals is easier said than done.
When IT decisions are made in isolation, or led by short-term pressures, the result is often reactive change that lacks long-term value. Teams end up stuck with disconnected tools, underused platforms, and rising costs, all while struggling to measure ROI, making it harder to justify investment.
Our solution
Our Customer Advisory Service provides expert guidance tailored to your priorities, helping you plan strategically, act confidently, and align every technology decision to real business outcomes.
We start with where you are today: systems, contracts, challenges, goals. Then we co-create a roadmap that prioritises the most valuable changes, balancing innovation with practicality.
- A dedicated strategic advisor embedded into your team and accountable for long-term alignment.
- Joint roadmap development that connects IT plans to business outcomes.
- Vendor and platform insight to guide contract decisions and future planning.
- Stakeholder engagement sessions to align priorities and surface risks
- Regular reporting and review cycles to track progress and value.
- Flexible engagement tiers that scale with your need.
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Control complexity
Simplify your environment, align decisions and ensure all voices are heard across stakeholders, vendors and internal teams.
Optimise spend
Ensure your future investment priorities throughout the business are based on impact, readiness and long-term value.
Strengthen compliance
Deliver a roadmap and partner ecosystem that are aligned with governance and regulatory standards.
Empower decisions
Leverage our structured advice and data-led insights so all your teams can move forward with confidence and clarity.
Who it’s for
Businesses undergoing digital transformation or long-term infrastructure change.
IT teams needing help aligning with business strategy and vendor innovation.
Leaders seeking trusted advice across technology, performance and planning.
Key benefits
Ongoing strategic alignment between your tech environment, business goals and compliance obligations.
Greater internal engagement by uniting stakeholders around shared goals and consistent decision-making.
Better roadmap visibility through vendor insights, architectural reviews and proactive planning.
Faster progress through structured insight, reporting and regular strategic reviews.
Independent advocacy within Digital Space to ensure your needs drive every recommendation.
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Start your journey
Discover the weaknesses in your long-term strategy and how we can quickly accelerate your growth.
Our free initial consultation surfaces short-term wins and longer-term opportunities, giving you clarity on where to focus for the biggest impact. You’ll receive an actionable report with prioritised recommendations tailored to your business context.
Our point of view
“The Customer Advisory Service gives you a dedicated advocate; someone who knows your goals, understands your architecture, and brings clarity to change.
Whether that’s vendor decisions and roadmap refinement to internal alignment and performance insight, we make sure your strategy works, making it one of the most valuable partnerships we offer.”
How we deliver
Managed Services
Managing today
We take care of the platforms, infrastructure and services your business depends on so your teams can focus on growth, not firefighting. From basic coverage to enterprise-grade assurance, our Managed Services are designed to reduce risk, maintain availability and keep you moving forward.
Strategic Change
Building tomorrow
We deliver change with structure, clarity and confidence helping you reduce risk, increase value and modernise for the future. Our approach is built around real-world outcomes, not theoretical transformation.
The real FAQs for Customer Advisory Service
When you’re investing in long-term strategy, clarity matters. These are the questions customers ask most when embedding a trusted advisor to keep their technology aligned, accountable and ready for what’s next.
How is this different from an Account Manager or Service Manager?
This is a strategic role. Your Customer Solutions Authority focuses on long-term alignment, roadmap planning and stakeholder engagement, rather than day-to-day delivery.
Can we choose the level of support?
Yes. Our CSA service is available in flexible tiers depending on how embedded you want the advisor to be.
Will our CSA help with vendor engagement?
Absolutely. Your CSA collaborates with vendor partners, reviews product roadmaps and co-develops plans where needed.
How often do we meet with our CSA?
It depends on the tier, but typically between one and five days per month, with monthly reporting and regular strategy sessions.
Can our CSA help align internal stakeholders?
Yes. We lead workshops, strategy reviews and joint planning sessions to bring teams together and align decision-making.
Is the CSA role suitable for regulated environments?
Yes. Our advisors have experience in healthcare, finance, legal, and education; where audit trails, compliance and standards are key.
What happens after the first engagement?
We continue to work with you, revisiting strategy, tracking progress and supporting the delivery of agreed actions.
Is this service only available to existing customers?
No. While many CSA engagements build on existing services, we can provide advisory-only support if that’s what you need.
Speak to an expert
Not sure where to start? Have a question we haven’t answered?
Our consultants are here to help.
Talk to us today and find out how you could benefit from our strategic insights and operational wisdom.
See the results
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