Speakers
Shailesh Nalawadi
Head of Product Management
Kibeom Lee
AI/ML Engineering Manager
This is our biggest product update yet.
AI is handling more customer conversations than ever. But the hardest 30% — the issues that involve refunds, exceptions, credits, and multi-party coordination — still end up with a human. Not because AI isn't capable. Because no one has built trusted AI that can actually own the outcome.
Until now.
We're introducing our biggest product update yet: the first fully autonomous AI agent built for long-horizon, async customer issues. The kind that spans multiple parties, multiple systems, and hours or days to resolve. No handoffs. No dropped context. Full ownership, start to finish.
More autonomy requires more trust. That's why we're also releasing Trust OS 2.0, a complete governance layer that lets AI improve itself continuously while keeping your team in control of every guardrail. And with Voice 2.0, your AI doesn't wait for the phone to ring. It calls first.
Join Shailesh Nalawadi, Head of Product at delight.ai, for a live walkthrough of all three releases.
You'll see
- The first fully autonomous agent handle a complex, multi-party customer issues end-to-end—without a single human handoff
- Trust OS 2.0's Zero-Touch Improvement loop in action: AI researching, fixing, and deploying its own improvements
- The graduated autonomy ladder—and what it looks like to move from human-approved AI to fully autonomous resolution, step by step
Walk away knowing exactly what these products do, how they fit into your stack, and whether they're right for your team. Stick around for live Q&A—we'll answer everything.
