Republic of the Philippines

BATANGAS STATE UNIVERSITY

College of Accountancy, Business, Economics and
International Hospitality Management
Batangas City

MIDTERM EXAMINATION IN BPO 3

(BUSINESS COMMUNICATION)
1st Sem. AY 2020-2021

NAME OF STUDENT: ________________________________________ SCORE:_______

COURSE/SECTION: ________________________________________

GENERAL INSTRUCTIONS:

TEST I: Multiple Choice

Direction: Write your answer on the answer sheet provided below.

1. All true communication must have the following:

A. A sender and a receiver
B. A speaker and a listener
C. A hearer and a listener
D. A speaker and an interpreter

2. You should not look the other person in the eyes because it can mean you are mad at them.
A. True B. False

3. An example of active listening is:

A. Listening close and taking good notes
B. Skimming the outline carefully
C. Moving around while others speak
D. Focusing on main ideas being communicated and responding with full attention

4. When you are writing for work or school, you should always:
A. Write as quickly as possible
B. Proofread your work
C. Depend on Spell Checker to correct all errors
D. Write as briefly as possible

5. If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00,
you would most likely use:
A. An email
B. A memo
C. Business Letter
D. Personal Business letter

[Link] most commonly used form of business communication is:

A. Business Letter
B. Personal Business Letter
C. Memo
D. E-mail

7. The 4 major parts of the Memo Heading is:

A. To, From, Date, Subject
B. To, From, Date, Closing
C. To, Recipient, Date, Subject
D. Receiver, Sender, Date, Subject

8. Which of the following is not a rule for communicating verbally and in writing during GOOD BUSINESS
COMMUNICATION?
A. Listen
B. Be clear (Clarity)
C. Be clear (Clarity and Coherence)
D. Accuracy (Correct information)Promptness

9. Good communication skills can help you be considered as a valuable employee who contributes to the company's
image.
A. True B. False

10. Things to remember concerning office e-mail.

A. Refrain from using Informal/impersonal messages
B. Spell-check, edit & proofread
C. E-mail belongs to your employer
D. Avoid anything nearing “off-color”

11. Which sentence is written correctly?

A. We will meet with all Associates and their Managers on Monday to discuss the Year-End Report and Company
Budget.
B. We will meet with all associates and their managers on Monday to discuss the Year-End Report and Company Budget.
C. We will meet with all associates and their managers on Monday to discuss the year-end report and company budget.

12. Why should you be careful when using a computer spellchecker?

A. They only check certain words in your text
B. You can't tell if they're correcting spelling or grammar
C. They do not check for meaning or context of words
D. They aren't always activated

13. When filling in an email subject field, what should you avoid?
A. Using parentheses
B. Excessive punctuation
C. Capital letters
D. Short concise phrases

14. What information should be included in the final paragraph of a letter or email?
A. Your contact details
B. The subject of the letter or email
C. More information on the topic
D. A proposal or call for action

15. Greetings or Salutations to avoid:

A. Hey there!
B. To whom it may concern,
C. Dear Sir or Madam,
D. Good morning/afternoon/evening,

16. Which email sign-off must be avoided?

A. Using quotes
B. Oversized sign-offs
C. Sent from my iPhone
D. Have a blessed day

17. Which of the following is a disadvantage for emails?

A. Limited number of recipients
B. Difficult for the receiver to determine the tone of the email
C. Speed
D. Lack of possible detail
18. Which of the following is correct?
A. Altogether is an adverb meaning “entirely”.
B. Use fewer for things that are countable, often plural nouns.
C. Use less for money and things that are not countable, often singular nouns.

19. A word that gives us more information about a noun.

A. Adjective B. Adverb

20. How much you know about capitalization?

A. Capitalize the names of days of the week, months, but not seasons.
B. Capitalize the specific names of places.
C. Capitalize the names of regions.
D. Capitalize titles in front of names, not otherwise.

21. Subject lines should be:

A. be specific
B. be clear
C. catch your attention
D. summarize your intention

22. Bad grammar speaks louder than your…?

A. Image
B. intended message
C. Intelligence
D. professionalism

23. What are the advantages of using active (instead of passive) voice in your emails?
A. Provides context and meaning
B. Reduces the number of words
C. Has more impact
D. Get a quicker response

24. The communication which is spoken, read, heard, and written is

A. verbal communication
B. non verbal communication
C. gestural communication
D. formal communication

25. The term communication is derived from the term

A. Communis
B. Communico
C. Communicate
D. None of the above

26. the flow of communication from top to bottom is called

A. downward communication
B. upward communication
C. horizontal communication
D. upward communication

27. gestural communication is

A. formal communication
B. informal communication

28. Distance in communication belong to

A. Physical barrier
B. Semantic barrier
C. Psychological barrier
D. Organisational barrier
29. Psychological barrier refers to
A. premature evaluation
B. Ego
C. Emotions
D. poor listening
E. All the above

30. what do you feel about the subject business communication. (BONUS)
A. Easy b. difficult

31. Do you like this subject?

A. Yes b. no

32. Communication is not always a vital skill in the workplace.

A. True B False

33. Oral communication consists of anything that is written.

A. True B. False

34. How we sit, stand, and use facial expressions all send nonverbal messages.
A. True B. False

35. Developing good human relations skills helps create healthy relationships between employees.
A. True B. False

36. Being able to write long, wordy paragraphs is part of writing effectively in the workplace.
A. True B. False

37. Which of the following is not expected of employees' ora communication skills in the workplace?
A. Communicate clearly
B. Use appropriate language
C. Be able to write well
D. Communicate within the laws and regulations of the organization

38. Which of the following is NOT an example of written communications?

A. Tweets
B. A conversation between co-workers
C. Blogs
D. Emails

39. Which of the following is an example of nonverbal communications?

A. Nodding your head
B. Making eye contact
C. Crossing your arms
D. All of the above

40. When working in a team, which of the following is a particularly important skill?
A. Writing Skills
B. Collaborations skills
C. Graphic design skills
D. Technical skills

41. A team player is a:

A. Person who works well as a member of a team or group
B. Person who leads the team
C. A personn who brings together and coordinates various teams
D. None of the above

42. To write effectively in school and the workplace, you should

A. know your audience, focus on content and style, proofread thoroughly and revise accordingly.

B. know jokes, focus on yourself, and style, proofread

C. know information, focus on style, proofread thoroughly and revise accordingly.
D. know your audience, focus on content of proofreading

43. Professionalism is defined as:

A. The cooperative or coordinated effect on the part of a group of persons acting together as a team or in the interests of a
common cause.
B. The competence or skill expected of a professional
C. The attitude of an employer
D. A person who works well as a member of a team or group

44. Which of the following is not an example of a soft skill?

A. Time management
B. Leadershi
C. Creativity
D. Computer programming skills

45. In the business world, people are often measured by their:

A. Degree(s)
B. Social status
C. Soft Skills
D. Hobbies and Technical skills

46. Which of the following is NOT generally found in a company's handbook?

A. Dress code information
B. Safety regulations
C. Salary information for each employee
D. Time off policies

47. Students leadership activities can:

A. Help build your resume
B. Help you practice professionalism skills
C. Offer opportunities to participate in events outside of school, such as competitions.
D. All of the above

48. Professionalism is defined

A. As the competence or skill expected of a professional
B. As the understanding of knowing the job
C. Starting a career
D. As the manager gain attention from boss

49. Company handbook contains?

A. laws, policies, and procedures
B. rules, advice, and credits
C. policies, rules and procedures

50. As long as companies don't violate any civil rights and are in compliance with federal, state, and local laws and
regulations, companies have no right to establish their own policies.
A. True B. False

51. Which is an example of a business letter salutation?

A. Dear Mrs. Collins,
B. Thank You,
C. Dear Mr. Jones
D. Sincerely,

52. Which of the following should you not do with your voice during a presentation?
A. Speak with clarity
B. Speak with projection
C. Speak to the audience
D. Speak to your notes or the screen

53. In a presentation, you want to dress for success.

A. TRUE B. FALSE

54. Nervously pacing back and forth is a good presentation skill.

A. TRUE B. FALSE

55. Which of the following should you not do during a presentation?

A. Speak with hand gestures
B. Talk to the audience, not reading off the screen
C. Ask the audience a question
D. Speak softly with little projection to the audience

56. Copy and pasting your History paper is the proper way to email the file.
A. TRUE- this is proper email etiquette
B. FALSE- you should include it as an attachment

57. Proper business communications isn't important for the business world.
A. TRUE B. FALSE

58. If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00,
you would most likely use:
A. An email
B. A memo
C. Business Letter
D. Personal Business letter

59 I’m a bit........................ about talking in front of camera because I feel shy.

Nervous
A. Afraid
B. Angry
C. Curios

[Link] of the following is not expected of employees' ora communication skills in the workplace?
A. Communicate clearly
B. Use appropriate language
C. Be able to write well
D. Communicate within the laws and regulations of the organization

Prepared:

GLEN FERDINAND C. MAGADIA

Instructor
Date Signed : October 14, 2020

Reviewed:

DR. ROLDAN C. RAGOT, CHRA, RPm

Department Chairman, Business and Entrepreneurship
Date Signed:

Noted :

DR. IRENE H. MARALIT

Associate Dean, CABEIHM
Date Signed: