Information Management

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1. Information System Set of interrelated components collection ,

process, store, and distribution

2. Levels in a Business Firm there are three levels of business firm:

Senior Management
Middle Management
Operational Management

3. Senior Management makes long-range strategic decisions about

products and services as well as ensures fi-
nancial performance of the firms.

4. Middle Management carries out the programs and plans of senior

management.

Knowledge workers, such as engineers, scien-

tists, or architects. Design products or services
and create new knowledge for the firm.

5. Operational Management monitoring the daily activities of the business

Data workers, secretary of the works, assist

with scheduling and communications at all lev-
els of the firm.

6. Three activities of informa- Input

tion system Processing
Output

7. Input captures raw data from organization or exter-

nal environment.

8. Processing converts raw data into meaningful form.

9. Output transfer processed information to people or

activities that use it.

10. Feedback returned to appropriate members of organiza-

tions to help evaluate or correct input stage.
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11. Business firms a collection of business processes.

12. six strategic business ob- operational excellence

jectives: new products, services and business models
customer and supplier intimacy
improved decision making
competitive advantage
survival

13. operational excellence Improvement to efficiency to attain higher prof-

itability.

Technology is an important tool in achieving

greater efficiency and productivity.

14. new products, services and it describes how many companies produce,
business models deliver, and sell products or services to create
wealth.

Information systems and technology are a ma-

jor enabling tool for _________________

15. customer and supplier inti- Serving customers well leads to customers
macy returning, which raises revenues and profits.

Intimacy with suppliers allows them to provide

vital inputs, which lower costs.

16. improved decision making without accurate information, it might lead to:

- Overproduction, underproduction of goods,

and services
- Misallocation of resources.
- Poor response times.
(in short: SKILL ISSUE)

Managers must use forecast, best guesses,

and luck.

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17. competitive advantage When firms achieve one or more of these busi-
ness objectives they have already achieved a
______________________.

18. survival Information technologies as necessity of busi-

ness, may be:

- Governmental regulations requiring

record-keeping

19. type of collaboration bene- productivity

fits: quality
customer service
innovation
financial performance

20. productivity sharing knowledge and resolving problems

21. quality faster resolutions of quality issues

22. customer service complaints are handled more rapidly

23. innovation more ideas for products and services

24. financial performance generated by improvements in factors of col-

laboration benefits

25. Type of Information Sys- Management Information System (MIS) tries

tem/Major Enterprise Appli- to achieve this broader information system
cation literacy, deals with behavioral issues as well
as technical issues surrounding the develop-
ment, use,and impact of information systems
used by managers and employees in the firm.

26. Enterprise systems (enter- a type of information system that integrates

prise resource planning ) from key business and process into a single
system.

27. Manage relationships with suppliers, purchas-

ing firms, distributors, and logistics compa-
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Supply chain management nies.
SCM system (haha parang
asim utas ang baho) Manage shared information about orders, pro-
duction, inventory, and so on.

28. Customer relationship man- Help manage relationship with customers.

agement systems (cream)
Coordinate business processes that deal with
customers in sales, marketing, and customer
service.

29. Knowledge management Collect relevant knowledge and make it avail-

systems (kms haha jk no i able whenever needed in the enterprise to im-
don't want ÚÖ
’'Ú.
Y
Ë
b́
Æ) prove business processes and management
decisions

30. Business processes a collection of routines

31. continuous task in the Time/Space Collaboration Matrix, it is

performed at the same place but at a different
time.

32. E-business Use of digital technology and the internet to

drive major business processes.

33. E-commerce Buying and selling goods and services

through the internet.

34. E - government Using the internet technology to deliver infor-

mation and services to citizens, employees,
and business.

35. Routines sometimes called standard operating proce-

dures, are precise rules, procedures, and
practices that have been developed to cope
with virtually all expected situations.

36. business firm a collection of business processes.

37. features of organization

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- Use of hierarchical structure
- Accountability, authority in the system of im-
partial decision making.
- Adherence to principle to efficiency .

38. organizational politics Naturally have divergent viewpoints about how

resources, rewards, and punishments should
be distributed.

39. Political Resistance one of the great difficulties of bringing about

organization change especially the develop-
ment of new information systems.

40. Organizational culture Encompasses this set of assumptions about

what products the organization should pro-
duce.

41. Organizational environment They draw resources and to which they supply
goods and services.

Are open to, and dependent on, the social and

physical environment.

42. Generic Strategies for deal- Low-cost leadership

ing with competitive forces Product differentiation
Focus on market niche
Customer and supplier intimacy

43. Porter's Competitive Forces __________________ provides a general

(Trad Comp) view of the firm, its competitors and the firm's
environment.

44. Traditional Competitors all firms share market space with competitors
who continuously devise new products.

45. Transaction Cost Theory firms and individuals seek to economize on

transaction costs, much as they do on produc-
tion costs.

46. Agency Theory

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the firm is viewed as a " nexus of contracts "
among self-interested individuals rather than
as a unified.

47. Disruptive Technologies technology that brings about sweeping

change to businesses, industries, and the
market.

48. First Movers inventors of disruptive technologies

49. Fast Followers firms with the size and resources to capitalize
on that technology.

50. Business Information Value highlights specific activities in business com-

Web petitiveness.

a collection of independent firms that use in-

formation technology to coordinate their value
chains to produce a product or service for a
market collectively.

51. IT infrastructure Set of physical devices and software required

to operate an enterprise.

52. Moore's Law and Micropro- Three variations of _______ Law:

cessing Power
- The power microprocessor doubles every 18
months.
- Computing power doubles every 18 months.
- The price of computing falls by half every 18
minutes.

53. Metcalfe's law and Network Robert Metcalfe inventor of Ethernet local
Economics (lmao that's a area network technology claimed in 1970 that
hella smart cow haha moo) the value or power of a network grows ex-
ponentially as a function of the number of
network members. (and mr smart cow has a
name wow!)

54. Cloud Computing

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a collection of independent firms that use in-
formation technology to coordinate their value
chains to produce a product or service for a
market collectively.

55. Infrastructure as a service Customers use processing, storage, network-

(IaaS) ing, and other computing resources from cloud
service providers to run their information sys-
tems.

56. Software as a service (SaaS) Customers use software hosted by the vendor
on the vendor's cloud infrastructure and deliv-
ered as a service over a network.

57. Platform as a service (PaaS) Customers use infrastructure and program-

ming tools supported by the cloud service
provider to develop their own applications.

58. Client/Server Computing 3 Key Digital Networking Technologies

Packet Switching
Transmission control proto-
col/IP

59. Client/Server Computing a distributed computing model in which some

of the processing power is located within
small, inexpensive client computers and re-
sides literally on desktops or laptops or in
handheld devices.

60. Packet Switching a method of slicing digital messages into

parcels called packets, sending the packets
along different communication paths as they
become available and then reassembling the
packets once they arrive at their destinations.

61. Transmission control proto- In a typical telecommunications network, di-

col/IP verse hardware and software components
need to work together to transmit information.

62.
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Radio frequency identifica- systems provide a powerful technology for
tion (RFID) tracking the movement of goods throughout
the supply chain.

63. Wireless fidelity first of these standards to be widely adopted

was 802.11b, which can transmit up to 11
Mbps in the unlicensed 2.4-GHz band and has
an effective distance of 30 to 50 meters.

64. Bluetooth the popular name for the 802.15 wireless net-
working standard, which is useful for creating
small personal area networks (PANs).

65. Major Components in Sim- - Software

ple Network - Transmission
- Hardware

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