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ORCIDYang Gao 0037
Person information
- affiliation: University of Illinois Urbana-Champaign, IL, USA
- affiliation: Singapore Management University, School of Computing and Information Systems, Singapore
- affiliation: University of Rochester, Simon Business School, NY, USA
Other persons with the same name
- Yang Gao — disambiguation page
- Yang Gao 0001
![[0000-0002-2488-1813]](https://dblp.uni-trier.de/img/orcid-mark.12x12.png "0000-0002-2488-1813")
— Nanjing University, State Key Laboratory for Novel Software Technology, China - Yang Gao 0002 — University of Surrey, Guildford, UK
- Yang Gao 0003 — University of California, Riverside, CA, USA
- Yang Gao 0004 — University of Calgary, Department of Geomatics Engineering, AB, Canada
- Yang Gao 0005 — University of Edinburgh, Statistical Machine Translation Group, UK
- Yang Gao 0006 — University of Maryland, College Park, MD, USA
- Yang Gao 0007 — Nav Canada (and 1 more)
- Yang Gao 0008 — Lanzhou University, School of Mathematics and Statistics, China
- Yang Gao 0009 — Southeast University, School of Instrument Science and Engineering, Nanjing, China
- Yang Gao 0010 — Dalian University of Technology, School of Computer Science and Technology, China
- Yang Gao 0011 — University of Oldenburg, Germany
- Yang Gao 0012 — Beijing Satellite Navigation Center, Beijing, China (and 1 more)
- Yang Gao 0013 — Tsinghua University, Department of Electronic Engineering, Beijing, China
- Yang Gao 0014 — Xidian University, State Key Laboratory of Integrated Service Networks, Xi'an, China
- Yang Gao 0015 — Zhejiang University, Qiushi Academy for Advanced Studies, Interdisciplinary Institute of Neuroscience and Technology, Hangzhou, China
- Yang Gao 0016 — Beijing Institute of Technology, School of Computer Science and Technology, Beijing, China (and 1 more)
- Yang Gao 0017 — National University of Defense Technology, Hefei, China
- Yang Gao 0018 — University of Nottingham, Nottingham Geospatial Institute, UK
- Yang Gao 0019 — Rutgers University, Department of Chemistry and Chemical Biology, Piscataway, NJ, USA
- Yang Gao 0020 — Zhengzhou University, School of Physics and Microelectronics, China (and 2 more)
- Yang Gao 0021 — Royal Holloway University of London, UK (and 3 more)
- Yang Gao 0022 — University of Waterloo, Waterloo, Ontario, Canada
- Yang Gao 0024 — Institute of Information Engineering, Chinese Academy of Sciences, Beijing, China (and 1 more)
- Yang Gao 0025 — South China University of Technology, Guangzhou, China (and 2 more)
- Yang Gao 0026 — Soochow University, Suzhou, China
- Yang Gao 0027 — University of Texas at Dallas, TX, USA
- Yang Gao 0028 — Yantai University, Yantai, China
- Yang Gao 0029 — Tsinghua University, Beijing, China (and 3 more)
- Yang Gao 0030 — Central South University, Changsha, School of Computer Science and Engineering, Hunan, China (and 1 more)
- Yang Gao 0031 — University of Utah, Department of Computer Science, Salt Lake City, UT, USA
- Yang Gao 0032 — Beihang University, State Key Laboratory of Virtual Reality Technology and Systems, Beijing, China (and 1 more)
- Yang Gao 0033 — Hainan University, School of Cyberspace Security, Haikou, China (and 2 more)
- Yang Gao 0034 — Beihang University (BUAA), School of Instrumentation and Optoelectronic Engineering, Beijing, China (and 2 more)
- Yang Gao 0035 — University of Texas at Austin, McKetta Department of Chemical Engineering, TX, USA (and 1 more)
- Yang Gao 0036 — China University of Petroleum (CUPB), State Key Laboratory of Petroleum Resources and Prospecting, Beijing, China
- Yang Gao 0038 — China Information Technology Security Evaluation Center, Technical Evaluation Laboratory, Beijing, China
- Yang Gao 0039 — Hunan University of Science and Technology, School of Computer Science and Engineering, China
- Yang Gao 0040 — Beijing University of Technology, Faculty of Information Technology, China
- Yang Gao 0041 — Chang'an University, School of Automobile, Xi'an, China (and 2 more)
- Yang Gao 0042 — Shanghai Artificial Intelligence Laboratory, China (and 1 more)
- Yang Gao 0043 — Hainan University, China (and 1 more)
- Yang Gao 0044 — Southeast University, School of Automation, Key Laboratory of Measurement and Control of CSE, Nanjing, China (and 1 more)
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2020 – today
- 2024
[c6]Junyuan Ke, Yang Gao, Shujing Sun, Huaxia Rui:
She? The Role of Perceived Agent Gender in Social Media Customer Service. HICSS 2024: 1796-1805- 2023
- [c5]Junyuan Ke, Yang Gao, Shujing Sun, Huaxia Rui:
She? The Role of Perceived Agent Gender in Social Media Customer Service. ICIS 2023 - 2022
- [j3]Yang Gao, Wenjing Duan, Huaxia Rui:
Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. Inf. Syst. Res. 33(3): 954-977 (2022) - [j2]Yang Gao, Huaxia Rui, Shujing Sun:
The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter. MIS Q. 47(3): 983-1014 (2022) - 2021
- [j1]Shujing Sun, Yang Gao, Huaxia Rui:
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. J. Manag. Inf. Syst. 38(3): 579-611 (2021) - [c4]Yang Gao, Huaxia Rui, Shujing Sun:
The Value of Humanization in Customer Service. HICSS 2021: 1-10 - [c3]Shujing Sun, Yang Gao, Huaxia Rui:
Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service. HICSS 2021: 1-10 - [c2]Yang Gao, Wenjing Duan, Huaxia Rui:
Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. ICIS 2021 - 2020
- [c1]Shujing Sun, Yang Gao, Huaxia Rui:
Business Practice of Social Media - Platform and Customer Service Adoption. ICIS 2020
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