{"article":{"@attributes":{"key":"journals\/infsof\/TaylorGA01","mdate":"2020-02-20"},"author":["Mark John Taylor","David Gresty","R. Askwith"],"title":"Knowledge for network support.","pages":"469-475","year":"2001","volume":"43","journal":"Inf. Softw. Technol.","number":"8","url":"db\/journals\/infsof\/infsof43.html#TaylorGA01","ee":"https:\/\/doi.org\/10.1016\/S0950-5849(01)00153-7"}}