{"article":{"@attributes":{"key":"journals\/eswa\/LeongHLO15","mdate":"2019-10-19"},"author":["Lai-Ying Leong","Teck-Soon Hew","Voon-Hsien Lee","Keng-Boon Ooi"],"title":"An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline.","pages":"6620-6634","year":"2015","volume":"42","journal":"Expert Syst. Appl.","number":"19","ee":"https:\/\/doi.org\/10.1016\/j.eswa.2015.04.043","url":"db\/journals\/eswa\/eswa42.html#LeongHLO15"}}