{"inproceedings":{"@attributes":{"key":"conf\/i3e\/SoderstromHAGH15","mdate":"2019-10-31"},"author":["Eva S\u00f6derstr\u00f6m","Jesper Holgersson","Beatrice Alenljung","Hannes G\u00f6bel","Carina Hallqvist"],"title":"The Conceptual Confusion Around \"e-service\": Practitioners' Conceptions.","pages":"366-371","year":"2015","booktitle":"I3E","ee":"https:\/\/doi.org\/10.1007\/978-3-319-25013-7_29","crossref":"conf\/i3e\/2015","url":"db\/conf\/i3e\/i3e2015.html#SoderstromHAGH15"}}