AI Workshop Helped A Legal App Scope and Plan the Development of Agentic AI

The company was founded to address a growing problem in the UK legal market: access to affordable legal advice. Even a short consultation with a solicitor often starts at £250, making professional guidance inaccessible for less affluent people. When advice is available, a significant portion of the consultation is typically spent explaining the problem rather than receiving actionable legal insight.

A UK-based investor envisioned a different model. The company set out to create a platform where users could access qualified solicitors through short, structured video consultations, paid for in transparent 12-minute blocks. To make this model viable, consultations needed to be highly efficient from the very first minute.

AI expertise was needed to define how to build an app that meets user needs

A key issue the client aimed to solve was the inefficiency at the start of legal consultations. Users often spend 20–60 minutes framing their issue, while solicitors use that time to understand the context and charging full hourly rates. This drives up costs without delivering proportional value.

TalkTwelve believed that AI could play a role in solving this problem, but they didn’t know how to build the solution and plan their work.

They needed answers about:

what role AI should realistically play,
how it should fit into the user journey,
which use case to focus on first,
what level of investment would be required.

The company began with an AI workshop to define scope and set objectives

The client kicked off its partnership with DAC.digital through an AI workshop which is a structured, collaborative session designed to align stakeholders, define requirements, and shape the vision for the end product. In simple terms, an AI workshop brings together a cross-functional team to discuss the project goals, explore technological solutions, evaluate potential features, and create a shared roadmap for development.

For this project, the workshop gathered legal experts, technologists, and business strategists to tackle the challenges of the legal services market: high costs, lack of transparency, and limited access to expert advice. Over the course of the sessions, the team engaged in guided discussions and hands-on exercises to explore how technology, particularly AI, could address these issues.

The workshop began by clarifying the platform’s vision and scope, so every participant understood the problem to solve and the outcomes that mattered most. The team then turned to end users, developing detailed personas for both clients and solicitors and mapping user journeys. With a clear picture of user needs, the team evaluated potential solutions and technical approaches, discussing which features would have the most impact and which technologies would support them. This process led to a prioritized set of features for the platform.

The sessions concluded with a 16-week delivery plan for a secure and compliant AI application

By the end of the workshop, the investor had a tangible and actionable outcome: a 16-week delivery plan covering product design, platform development, and the introduction of AI capabilities. This plan defined clear milestones, responsibilities, and cost estimates, so it gave the team confidence to move forward with app development in a structured and controlled way.

One of the key learnings from this phase was that AI doesn’t need to be complex to deliver meaningful impact. Instead of pursuing overly ambitious automation, the plan centered on clearly scoped, high-value capabilities: framing legal issues efficiently, supporting accurate solicitor matching, and ensuring every consultation starts with the right context.

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As a result, the client gained not just a plan but a full understanding of agentic AI

In addition to the delivery plan, the workshop created a shared understanding of how agentic AI could be applied responsibly within the legal domain. Key topics such as Retrieval-Augmented Generation (RAG), data security and privacy, user access control, and other considerations were explored in depth, so AI would support its users without introducing legal or ethical risk.

The company has just built a PoC to test business models and obtain the funding

Our collaboration with this legal service company continued beyond the workshop phase. Using the delivery plan as a foundation, DAC.digital’s experts designed and built a Proof of Concept application centred around an AI chat assistant for framing users’ legal issue upfront, preparing a structured brief for solicitors to start each consultation with full context from the first minute.

This PoC allowed the client to validate key business assumptions, explore pricing and engagement models, and demonstrate the viability of AI-assisted legal consultations to potential investors. A full case study covering the design, development, and launch of the AI-powered platform is coming soon.

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