Customers take a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard.
Deliver your survey to customers via email, SMS, or a link. You can also survey visitors directly on your website.
Your customers will be asked a simple question and then share, in their own words, what they think of your experience.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Delighted allows you to survey your customers in many ways. If you use multiple methods, we’ll ensure that your customers are never over surveyed.
Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!
Learn more about EmailAutomatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.
Learn more about WebSurveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.
Learn more about SMSShare your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.
Learn more about LinkDelighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories…
“Delighted is the simplest way that we have of measuring our mission.”
Read the Bonobos profile“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
Read the Tuft & Needle profile“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Read the HotelTonight profileDelighted is loved by the world's most loved brands. Here are just a few of them.
You can have feedback rolling in immediately without any engineering help.
Your whole team is invited. Add as many team members as you’d like at no additional cost.
Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.
With just your logo and a few simple choices, the experience will seamlessly fit your brand.
Customers respond directly in the email, text message, or website. No external links.
Customizable thank you message that encourages fans to share and detractors to contact support.
Learn more about our survey experience and customization options.
You’re always protected from over surveying – no single person ever gets too many surveys.
Customers all around the world? We’ve got you covered with support for #{pluralize(SurveyLocales.user_selectable.size, “different language”)}.
Delighted uses NPS (Net Promoter Score) to maximize response rates and feedback quality.
Customers are placed in 3 groups depending on their response: detractors, passives, promoters.
Customers are asked a simple question: “How likely are you to recommend us to a friend?”
NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.
“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”
Fred Reichheld, creator of NPS and Delighted advisor
With alerts you can route feedback to the right person or team in your organization.
Our simple REST based API makes it easy to automate gathering feedback with Delighted.
Properties let you segment feedback in ways that matter to you. Add as many as you’d like!
Track the topics you care about with Trends. Trends are a click away and always up-to-date.
Search all your feedback instantly – know how many people are talking about it and how they feel.
Subscribe to your Trends and be alerted via email when new feedback arrives.
Our analysis and reporting features help you gather actionable insights from your feedback.
I've tried everything out there and you all offer the absolute best experience.
Strengthen your brand reputation and boost conversions with reviews from the people your potential customers trust most — their peers.
Customize a testimonial card to fit your brand, no design resources necessary. The widget picks up your site CSS for the right look and feel.
Our integrations make it quick and easy to get the most out of Delighted – from automating sending to customers, to following up within your help desk, or sharing feedback across your team.
We offer many more features designed to help you easily integrate Delighted into your workflow.
All plans are free to get started. No contracts or surprise fees. No credit card necessary to get started.
Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.
Sign up now and survey 250 customers for free. You're minutes away from getting feedback!
