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Cyara Customer Experience Assurance Platform

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    • Cyara Agentic Platform
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    • Transform
          • TRANSFORM – Drive CX Change

          • Functional, regression, & objective testing | Cyara Velocity
          • Performance testing | Cyara Cruncher
          • See all use cases >
          • Cyara platform - Transform - Drive CX change
    • Monitor
          • MONITOR – Assure CX Journeys

          • Telecom assurance | Cyara Voice Assure
          • CX & telecom monitoring | Cyara Pulse 360
          • Call ID line assurance | Cyara Number Trust
          • Agent environment assurance | Cyara ResolveAX
          • CX monitoring | Cyara Pulse
          • See all use cases >
          • Cyara platform - Monitor - Assure CX journeys
    • Optimize
          • OPTIMIZE — Leverage AI for CX

          • Conversational AI optimization | Cyara Botium
            • Functional & regression testing for AI agents
            • LLM-driven AI agent testing
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            • NLP analytics for conversational AI in CX
          • Generative AI assurance | Cyara AI Trust
          • See all use cases >
          • Cyara platform - Optimize - Leverage AI for CX
    • Connect
          • CONNECT — Assure WebRTC CX

          • WebRTC optimization | Cyara testRTC
          • WebRTC monitoring | Cyara watchRTC
          • WebRTC quality assurance | Cyara qualityRTC
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          • Cyara platform - Connect - Assure WebRTC CX
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Resource Datasheet

Datasheet: Voice Quality Measurement & Transcoding Detection with Cyara Voice Assure

Learn how Cyara Voice Assure offers precise, objective voice quality measurement with PESQ & POLQA reference standards, allowing better CX.

Automated testing, Cyara Voice Assure, Perceptual Evaluation of Speech Quality (PESQ), Voice Quality

Resource Webinar

Webinar: Don’t Undervalue Voice - In Pursuit of Global Call Connection & Quality in a High-Stakes CX Era

Improve CX voice quality in your contact center by ensuring clear connections and addressing audio issues effectively.

Call connections, CX assurance, CX monitoring, Cyara Voice Assure, Global coverage, Voice Quality

Blog post 

The Ethical & Governance Considerations of Agentic AI

As AI systems gain autonomy, enterprises must rethink ethics, governance, and accountability. Learn how to support trust and compliance.

Agentic AI, AI governance, AI-Powered CX, Artificial intelligence (AI), Complaint management

Blog post 

Beyond the "Call Failed" Alert: Using Signal Stack to Speed Up Resolution

A failed call is a lot more than just a technical glitch. Discover how you can gain real-time visibility into your telecom performance.

Call connections, Customer experience (CX), CX monitoring, Cyara Voice Assure, Telecommunications, Voice Quality

Blog post 

Why Agentic AI Is the Missing Link in Enterprise AI Strategy

Enterprises are hitting limits with generative AI. See how an agentic AI enterprise strategy enables execution, governance, and impact.

Agentic AI, AI governance, AI-Powered CX, Artificial intelligence (AI), Customer experience (CX), Generative AI

Blog post 

How to Scale Customer Experience Load Testing

Many businesses rely on manual testing to assure CX. Learn how to improve CX and scale your load testing with automation.

Automated testing, Customer experience (CX), Load testing, Test Automation

Blog post 

5 Steps to Testing and Assuring Omnichannel Customer Journeys

As customer journeys grow more complex, implement these steps to deliver seamless, high-quality, omnichannel CX.

Automated testing, Continuous testing, Customer experience (CX), Omnichannel

Blog post 

BPO Network Readiness: Validate Contact Center Network Performance with Real Media, Real Routes, Real Time

WebRTC is critical for many customer interactions. However, traditional tests fall short. Learn to evaluate network performance with Cyara.

Automated testing, Contact center, Customer experience (CX), CX monitoring, Cyara testRTC, Web Real-Time Communication (WebRTC), WebRTC Monitoring

Resource eBook

eBook: The Essential Cloud Migration Guide for CX

Make the jump from on-premise to a cloud contact center, and reap significant benefits, all while cutting costs and improving efficiency.

Cloud contact center migration, Cloud migration, Continuous testing, CX monitoring, Test Automation

Resource Scorecard/Assessment

CX Assurance Maturity Scorecard

Get Cyara's maturity scorecard to see how your CX assurance measures up in each of several categories. Cyara can help you level up your CX!

Cloud contact center migration, Cloud migration, Continuous testing, CX monitoring, Test Automation

Resource Report

Report: Metrigy Research - Business Value Analysis of Cyara

Get the report and learn how to confidently scale AI, reduce CX risk, and deliver seamless customer experiences at enterprise scale.

CX assurance platform, Return on Investment (ROI)

Resource Webinar

Webinar: From AI Risk to ROI - How Top Performers Assure CX at Scale

In this exclusive session, Beth Schultz (Metrigy) and Amitha Pulijala (Cyara) unpack Metrigy’s latest “Business Value Analysis of CX Assurance.”

Agentic AI, AI chatbot testing, Artificial intelligence (AI), Brand reputation, CX monitoring, Risk Management, Risk Mitigation

Blog post 

Quality Assurance for AI-Powered CX: Going Beyond Basic Monitoring

With the rise of AI-powered CX, internal metrics aren't enough to track performance quality. Learn why QA is key to delivering flawless CX.

Agentic AI, AI governance, AI-Powered CX, Artificial intelligence (AI), CX monitoring, Generative AI

Blog post 

Agentic AI for Contact Centers: Automating Beyond the Bot

See how intelligent systems are advancing contact center automation—handling complex tasks and supporting agents with real-time orchestration.

Agentic AI, AI governance, Artificial intelligence (AI), Conversational AI, Generative AI

Blog post 

The Business Impact of a Broken IVR: Lost Calls, Frustrated Customers & Brand Damage

How are broken IVRs damaging your business? Learn how to overcome IVR defects with comprehensive CX testing and monitoring.

Automated testing, Customer experience (CX), Interactive voice response (IVR), IVR testing, Voice Quality

Blog post 

Why Proactive Voice Path Testing is Critical for Global Call Experience

As your business scales, your must ensure your customers can always reach you, no matter where they're calling from with voice path testing.

Automated testing, Customer experience (CX), Outbound Call Testing, Voice Quality

Blog post 

From Generative to Agentic: The Next Wave of AI in Contact Centers

Learn how agentic AI transforms customer service, enabling autonomous CX management and a new operating model built for speed and governance.

Agentic AI, AI governance, Artificial intelligence (AI), Contact center, Customer experience (CX), Generative AI

Blog post 

Why Should You Move from Channel-Specific Testing to End-to-End CX Assurance?

Channel-specific is no longer sufficient to mitigate CX issues. Learn why you should move from siloed testing to end-to-end CX assurance.

Automated testing, Contact center testing, Customer experience (CX), CX assurance, CX monitoring

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