Driving Business Success through Leadership and Customer-Centric Principles
Bradly Sax, Customer Strategy & Experience, Vice President at Lendlease-
From Spam to Spotlight: Winning with Yahoo and Google's Deliverability
Kim Peretti, Chief Customer Officer at Klaviyo
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The Cinematic Power of Great Digital Transformations
Jeff Rosenfeld, SVP Digital and Customer Experience, Cinemark Theaters
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The Ever-Evolving Landscape of Customer Experience Management
Kannan Rajaratnam, Regional Director of Payments & Customer Operations, Zalora Group
Why is Crm Important for Any Business?
Aaron Nielsen, Vice President of Information Technology, Mall of America
Changing The Game: Customer Experience as the New Soul of Marketing
Ron Batisan, Vice President, Unionbank
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Technology Boosting Expansion and Improving Customer Experience
Szymon Bujalski, Member of the Board Modivo S.A.
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Don't Wait For A Crisis Before Committing To A Response Planning
Jim Steven, Head of Crisis & Data Breach Response, Experian Consumer Services
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Establishing A Consumer-First Market In Pharma
Tatiana Sorokina, Head of Connected Health Analytics & Platforms, Novartis
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Getting Logistics & Distribution Data to FLOW with Interoperability
Rob Trice, Founding Partner, Better Food Ventures
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Technology and Customer Experience Deliver Improved Performance During COVID
Todd Sale, Senior Vice President, Customer Experience, Fleetcor
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How Customer Experience is Getting in the Way of a Great Customer Experience
Yasminka Nemet, Chief Marketing and CCO, MV Transportation
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The Business of Service Management
Mitch Kenfield, Principal, CIO Advisory Practice, KPMG US
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The Intersection of Technology and Customer Experience in the Field: Getting It Right
Claudine Bianchi, CMO, ClickSoftware
Customer Engagement Management and Technology
Manuel Bautista, CIO, Harvard Maintenance
Predictive Analytics Key Component of Customer Experience Management
Richard Barton, CIO, American Management Association
FizTrade: A Customer Experience Management Case Study
Tom Grounds, CIO, Dillon Gage Metals
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Transforming Customer Experience with Information and Technology
Jiunn Tan, CIO, Ascend One
