Customer Support Jobs & Careers March 2026

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Target market and customer identification: Focus on identifying and contacting potential market makers, brokers and other customer groups who use API as their main trading tool, understand their business needs, and establish and maintain long-term cooperative relationships.
• Business negotiation and cooperation promotion: Lead the business negotiation process to ensure that cooperation terms are fair and reasonable, effectively promote the conclusion of cooperation agreements, and enhance customer satisfaction and loyalty.
• Market insights and strategy formulation: Continuously track and analyze the dynamics of the API trading market, competitor strategies and changes in customer needs, and provide data support and suggestions for the company's product iterations and market strategies.
• Customer support and relationship maintenance: Provide technical support and business consultation to customers in the process of using APIs, solve customer problems, enhance customer stickiness, and promote continued business growth.
• Performance achievement and team contribution: Set and achieve personal and team business development goals, including but not limited to key performance indicators such as the number of new customers and API transaction volume growth.

What you'll need

• Educational background: Bachelor degree or above, finance, computer, information technology, marketing and other related majors are preferred.
• Work experience: At least 3 years of relevant work experience in BD/sales in financial institutions, Internet companies or blockchain industries. Applicants with successful cases of connecting with API customers such as market makers and brokers will be given priority.
• Professional knowledge: Familiar with the cryptocurrency market, understand basic concepts such as API trading systems, high-frequency trading, quantitative trading, etc., and have a certain understanding of blockchain technology. Have basic IT knowledge and be able to understand technical details such as API interfaces and data transmission to facilitate effective communication with customers.
• Communication skills: Have excellent business negotiation and interpersonal skills, and be able to accurately grasp customer needs and provide solutions that meet their business needs.
• Market acumen: Highly sensitive to market trends and industry dynamics, able to quickly adapt to market changes and formulate effective market strategies.
• Teamwork and leadership: Have a strong sense of responsibility and teamwork spirit, be able to work efficiently in a fast-paced, high-pressure environment, and have certain team leadership skills.
• Language ability: Fluent communication skills in Russian and English, able to communicate with international partners without barriers. Bonus points for those with other language skills.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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Listed in: Cryptocurrency Jobs, Business Development Web3 Jobs, Remote Crypto Jobs, Web3 Crypto Jobs, Marketing Crypto Jobs, Trading Crypto Jobs, Sales Web3 Jobs, Manager Web3 Jobs, Data Crypto Jobs, Finance Crypto Jobs, Customer Support Crypto Jobs, Full Time Crypto Jobs.