Continuity. Confidence. Continuous Improvement.
At Condatis, our commitment doesn’t end at implementation – it grows with you. We believe successful identity solutions evolve alongside your business, adapting to new security needs, user demands, and digital ambitions, so we work closely alongside you to ensure your Microsoft Entra solutions continue to deliver long-term value and operate at peak performance.
Our Entra solution support services help you maintain operational continuity and compliance, optimise performance and user experience over time, build confidence among your teams and end users, and realise the long-term value of your Microsoft Entra investments.
What We Do
Our identity specialists work as an extension of your team. We help you get the most out of your solution with proactive monitoring, responsive support, and a roadmap for continuous improvement.
Our core activities include:
- Collaborating with you to monitor user access patterns and refine policy effectiveness.
- Assisting with periodic access reviews and governance audits to meet compliance requirements.
- Analysing performance data and recommending optimisations for speed, usability, and security.
- Supporting new integrations, feature enhancements, and adoption of emerging Entra capabilities.
Flexible Post-Implementation Support Options
Every organisation’s support needs are different. Whether you want flexible access to expertise, a steady-state managed service, or full 24×7 cover, Condatis offers tailored options to fit your operational requirements and risk appetite.
Explore our Entra solution support models:
- Call-Off Contract
Perfect for on-demand support, enhancements, or advisory services. Access our experts within a pre-agreed time and budget – perfect for when you need help, but not a fixed contract.
- Hypercare Support
Recommended for the immediate post go-live period or during high-impact changes. Hypercare ensures rapid response times, quick issue resolution, and extra reassurance while your teams adapt to new tools and processes – with optional out-of-hours coverage for added peace of mind.
- SLA-Backed, ITIL-Aligned Support (UK Office Hours)
Structured support during UK business hours, underpinned by defined service levels and ITIL best practices. This is a reliable choice for ongoing incident management and steady-state operations.
- SLA-Backed, ITIL-Aligned Support (24×7)
Designed for global organisations or mission-critical services, we provide round-the-clock coverage in partnership with trusted support partners. Stay confident knowing expert help is always available, no matter where or when an issue arises, to ensure high availability and fast incident resolution.
Why Condatis?
- Identity experts: With a team of over 40+ experts, we’re trusted by our customers to deliver robust, secure, and user-friendly identity solutions.
- Microsoft Entra specialists: As an Elite Microsoft Solutions Partner, we design, build, and manage Identity and Access Management solutions to the highest standards.
- Proactive approach: We don’t just respond to issues, we work to prevent them, helping you stay ahead of evolving threats and technology changes.
- True partnership: We embed ourselves in your team, offering clear advice, transparency, and support at every stage.