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We have a phone and extension that is a main incoming call line.  The prior user is no longer with us, and a new staff is sitting at that phone.  How do I transfer the extension and phone to the new staff without disrupting incoming call flow?

I just jumped into the RC admin portal to check something and was presented with a pop-up alert stating “One or more devices on your account pose a security risk” and goes on about something being end-of-life and posing a security risk. OK, that seems possible. Then, the message says “To determine if your device is affected...”So, do I have such a device, or don’t I? You just told me I did, now you want me to figure it out. The provided link uselessly drops me at the support home page and in no way helps me determine if I have EoL devices, which the pop-up says I have/might have. So many questions.   

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/rest

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?

for the last 36 hours I have been unable to send text messages to my customers.  My case has been escalated twice.  I finally asked for a supervisor and I was told that this is an issue with the "carrier"  Has anyone else had this issue?  How many tiers are there when it comes to customer service?    I keep getting this message after every attempt to send a text:  Sorry, we're having trouble sending your message. Please try again.

Hi Everyone, It have been using the click-dial function with Ringcentral For google but has stopped working the last couple of days. anyone else experiencing this issue?

Hi, Is there a way to easily see the data for which phone numbers were dialed/called for a time period? We have several numbers we use for different marketing. Don’t see anywhere that we can break down how many calls were dialed to each. (these are extra $5 local numbers)Thanks

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.How can we achieve this requirement through API?

I want 1 person from the IT team to be able to manage my RingCentral line without having to have a phone line, he does not need any calls, video or anything else. Only requirement is SuperAdmin to be able to configure users with lines, order phone and lines, etc. He manages all of this for me as I am busy and I don’t understand technology.

We’ve had multiple users set up using RC Connect for NetSuite for months and it’s been working fine. All of the sudden today, users cannot connect. Users who were already logged in this morning are okay, but as soon as they log out it wont log them back in. On the browser app extension, they are “logged in” and able to make calls; however, in the settings on the browser app, it warns them to “connect to NetSuite”. You click the “connect” button, put in the RC credentials, and it just cycles back to where it keeps telling you to connect. We need it to be connected, otherwise none of the activity is logged in the CRM.Spent an hour on the phone with RC support; they gave me the NetSuite phone number and said it was an Oracle developer's issue. Except that Oracle did not create this app. I had this issue with 1 or 2 users when we were setting it up, but it was a role setting (subsidiaries access), that we resolved. Nothing has changed with our NetSuite settings, or any other sett

Trying to setup the page extension in the Basic Settings with the info given by Ring Central.  I keep getting no reply from server under the SIP Registration under Status.  Any guidance would be greatly appreciated. The 8301 is only going to be used for overhead paging only.

Hello RingCentral Community,I’m hoping someone here can help us escalate an ongoing issue with our TCR registration, as we are at our wits’ end.We have been trying to complete our TCR registration for over a year. During that time, we have submitted the registration form multiple times and have been charged for every resubmission. Each time our application was denied, we contacted RingCentral for support—by phone, chat, and email—easily 20+ interactions at this point.In every instance, we were connected with a TCR representative who: Walked us through the application step by step Told us exactly what to enter and how to word it Assured us the submission should be approved Despite following those instructions exactly, every single submission has still been denied.At this point, the impact on our business is severe. We no longer have the ability to send outbound text messages, we’ve incurre

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to accept that call is unable to start taking notes. Is there any way to resolve this issue? 

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

Hi,I’m trying to use the RingSense Get Recording Insights API to get the transcript from a recorded call. I recorded the call with the RingSense app, and I can see the transcription exists there. The extension does have a RingSense licence, and my app does have the RingSense scope.When requesting using Get Recording Insights API I get the following error:Call not found with sourceRecordId: [removed by moderator] and source pbx in account [removed by moderator] I have also tried with the Get Session Insights API, with similar results.I validated the app permission using authz-profile/check?permissionId=ReadRingSenseInsightswhich confirmed I had the scope and could access all extensions. Here is the process I followed using the Try It Out technique embedded in the documentation: First get the call metadata using

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

Are the updates on the roadmap for the softphone for Salesforce? I would love to see all of the IOS RC app features added to the RC for Salesforce app. Can we get some attention to this?