I executed a Google Maps Scraper and have a few fields that were incomplete. Specifically, I had working_hours (JSON) as a criteria and Reviews as a criteria - both provided incomplete data. The working_hours criteria only gave me data for Thursday’s instead of for each day of the week. The reviews criteria gave me the number of reviews for some locations, but for the majority of the 6000 rows, it didn’t give me any data when most locations have reviews.
Has anyone had this issue? Is there any advice to troubleshoot? Is this a user error or outscraper issue?
I wanted to give you a heads up about an issue with our Google Maps scraper that might’ve impacted your recent tasks. For the past few days, some scraping jobs were returning empty columns due to a bug on our end.
The good news? Our dev team tracked it down and fixed it, so everything’s back to normal now.
To make up for the hassle, I’ve gone ahead and refunded your last invoice. You should see it back in your account soon.
What to do next:
Just restart your scraping task whenever you’re ready. If you run into any problems or see empty results again, shoot me a message right away and I’ll get our team on it immediately.
Thanks for sticking with us, Tim—we really appreciate your patience!