Mili

Hello, Thank you for contacting MyThemeShop today. We are really sorry for the inconvenience, our developers were not able to find a solution on time for this issue. We hope that in a near future this can be fixed. Looking forward to helping you. Thank you.

Hi Kevin, Thank you for letting us know of that issue. I will forward it to our development team. Thank you for your patience.

Hello, Thank you for contacting MyThemeShop today. Uploading quizzes from an API source would require a custom solution, the plugin does not have that functionality by default. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Yes the plugin is still supported. We just have not had the time to patch some issues but our team is working on it. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Yes, that is correct the purchase gives you one year support for the sites that you have a license to and for the theme you purchased. After the one year, the pro version is still available to you but if you do not renew the subscription you do not have access to the support. You will however still have access to the theme pro. The cost after the first year will be the same as your initial purchase. Looking forward to helping you. Thank you.

Thank you for using MyThemeShop.

Hello, Thank you for contacting MyThemeShop today. Yes, our plugin still receives updates however since it has been built to last a long time, it did not require any updates with the latest WP versions. If there is a major bug or if it does not work we will release a major update. Also note that if you have a subscription with us, which you will have free for 1 year after you purchase the plugin our support staff will be able to assist you if any bugs are happening. You can also request a refund within 30 days no questions asked. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Yes, it should work with multi site because multi site is just another wordpress install, all plugins should be compatible with that. Looking forward to helping you. Thank you.

Hello David, Sure, we will do our best to help you. Looking forward to help you.

Hello, I forgot to mention that we only offer custom CSS solution to paid subscribers, not for free users. You can purchase the plugin, then login to MyThemeShop.com with your account that has a valid subscription and open a support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ Looking forward to help you.

Hello, If you are using the paid version, please login with your paid subscription and submit a support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ Looking forward to help you. Thanks,

Hello, Thank you for contacting MyThemeShop today. Yes, there are ways to do that using CSS. Are you using the Pro version of the free version of Schema theme? Looking forward to helping you. Thank you.

Hello, Unfortunately we do not have a filter function where on a page you can sort reviews depending on the filter. We apologize for the inconvenience. Yes, you can change the labels using Custom CSS. You can send us a link to your site, show us which label you want to change and tell us which color to change it to. Then we can provide you with Custom CSS which you can insert into your theme. Looking forward to help you.

Hello, Thank you for contacting MyThemeShop today. What do you mean by filter? Can you give an example? For changing the labels and titles that can be done with any translation plugin such as this: https://wordpress.org/plugins/my-wp-translate/ Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Do you offer a trial period for the Pro version, and if so, what are the terms? We do not have trial but you can request a full refund before 30 days for any reason. Can customers attach photos and videos to their reviews? No, that is currently not supported. Can new reviews be imported again after some time, for example, a few months after the initial import? You can import export and import your reviews. However if your goal is to delete unwanted reviews then you will need to create a new post or page. Does the review system support multilingual functionality in WooCommerce (WPML compatibility)? No, it is not fully supported by WPML. Will star ratings be displayed in the product catalog? Products have their own review rating made by WooCommerce native reviews. You can also use our reviews as well from WP Review Pro. Can we delete reviews and perform mass imports? You will be able to delete a post and create a new one with the same contents if your goal is to delete reviews. Can we customize the design of the star widget in the product shortcode and other areas? The design customization will depend on your goal. If your goal is to change colors then you can submit a support request to our team and we can help you change colors. Could you provide examples of WooCommerce sites using your review widget? Yes, we have a demo here: https://demo.mythemeshop.com/wp-review-pro/product/woocommerce-product/ Looking forward to helping you. Thank you.

Hello, Thank you for sharing your thoughts and experience with our community. We really appreciate you taking the time to do so. We look forward in seeing your business grow and helping you again. Thank you,

Hello, Thank you for contacting MyThemeShop today. We are currently not making new versions of the free plugin but are working on the premium versions. If users wish to have the premium versions, they can purchase it on our site. Looking forward to helping you. Thank you.

Hello, We apologize for the inconvenience. As you may be aware there can be several factors why a free theme is not installing on a particular WordPress setup. It would require troubleshooting. Unfortunately we cannot troubleshoot your site's issues unless you have a support plan. Looking forward to help you.

Hello, Thank you for contacting MyThemeShop today. The Video theme is no longer compatible with latest WP versions. Only users who have an active subscription are able to download themes. I hope that it clarifies, we apologize for the inconvenience. Looking forward to helping you. Thank you.

Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop today. If you have purchased the pro version of the plugin WP Quiz, please login with your valid subscription account and submit a question here: https://community.mythemeshop.com/forum/12-plugin-support/ We will be able to assist you from there as you are a paying customer. Looking forward to helping you. Thank you.

Hello, Yes, the WP Subscribe Pro plugin will work with WordPress installations. If you encounter issues, we can issue you a refund. Looking forward to help you.

Hello, Thank you for contacting MyThemeShop today. Yes, we still do support the WP Subscribe Pro plugin. If you encounter any issues with it when you purchase it, you can open a support ticket and our staff will help you. You can also request a refund any time during 30 days. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. If you are able to upload images and videos in your theme comments without our plugin, then those images and videos will also be in comments when you activate our plugin. In other words if your site already does that, it will work with our plugin as well. Looking forward to helping you. Thank you.