Problemsolving can be painful!

Maybe this will make it easier...

The Documentation is always a good start if you experience Problems.

General Documentation

Maybe your Question is already covered in of the Tags?

- ...

Maybe it's an Error in your OS?

As Grommunio only makes use of certain Operating-Systems you likely get
better help on Server-Problems at the individual Support-Channels.

OpenSUSE https://en.opensuse.org/Portal:Support

IRC `https://en.opensuse.org/openSUSE:IRC_list` @ Libera

Debian https://www.debian.org/support

IRC `https://wiki.debian.org/IRC` @ OFTC

Guides and Documentations

"How To Ask Questions The Smart Way"

How to report a Problem?

This is an template to illustrate how you could describe your problem in a way
anyone will have it easy to understand your problem, the steps needed to
reproduce it and what you might have tried already to resolve the Problem.

Replace/Remove the TPL: Textblocks and "Quotes"

## TPL: Short Problem-Description

TPL: If User X wants to do Y, Z is happening...

### To recreate TPL: problem-X

- TPL: Open X

- - TPL: Create Y

- - TPL: Configure Z

- TPL: Select N....

## TPL: Short Problem-Description

TPL: Since an Update we are not longer able to Login via $PROTOCOL.

### TPL: How we narrowed it down to XYZ

- TPL: Working Protocols

- - TPL: Outlook, Web, ActiveSync, DAV

- TPL: Broken Protocols

- - TPL: IMAP-Connect with ThunderX and/or ArchiveY isn't possible

[ ] System has the latest Updates and was rebooted/restarted

zypper ps -s has nothing to report

Provide System-Information

To show currently installed Package-Versions you could Copy-Paste the Output from following Command instead of this > QUOTE!

printf '### Installed Packages\n\n```\n%s\n````\n' "$(rpm -qa *grom* |sort)"

Make sure these quotes are so called acute:` and not ’, ' or " when you copy the Text. This might happen with Putty IIRC.

More in detail and only from the grommunio repositories

`RPM-Based`

rpm -q -a --qf "%-40{Name}%-30{Version}%{Release}:%{Vendor}\n" ${1-} | sort | awk -F: '/grommunio/ {print $1}'

`DEB-Based`

dpkg-query -Wf '${Package;-40}${Version;-30};${Maintainer}\n' ${1-} | awk -F\; '/(grommunio|gromox)/ {print $1}';

Problemsolving can be painful!

General Documentation

Maybe your Question is already covered in of the Tags?

- Announcement

- Solved

- Info

- Enhancement

- ...

Maybe it's an Error in your OS?

OpenSUSE https://en.opensuse.org/Portal:Support

IRC `https://en.opensuse.org/openSUSE:IRC_list` @ Libera

Debian https://www.debian.org/support

IRC `https://wiki.debian.org/IRC` @ OFTC

Guides and Documentations

"How To Ask Questions The Smart Way"

How to report a Problem?

Provide System-Information

More in detail and only from the grommunio repositories

`RPM-Based`

`DEB-Based`

Problemsolving can be painful!

General Documentation

Maybe your Question is already covered in of the Tags?

- Announcement

- Solved

- Info

- Enhancement

- ...

Maybe it's an Error in your OS?

OpenSUSE https://en.opensuse.org/Portal:Support

IRC https://en.opensuse.org/openSUSE:IRC_list @ Libera

Debian https://www.debian.org/support

IRC https://wiki.debian.org/IRC @ OFTC

Guides and Documentations

"How To Ask Questions The Smart Way"

How to report a Problem?

Provide System-Information

More in detail and only from the grommunio repositories

RPM-Based

DEB-Based

IRC `https://en.opensuse.org/openSUSE:IRC_list` @ Libera

IRC `https://wiki.debian.org/IRC` @ OFTC

`RPM-Based`

`DEB-Based`