Getting Started

Hi All,If I have a VM client being backed up with the VSA agent and it also has the SQL agent installed on it, how would I go about excluding the SQL databases from the the VM backup? Thanks!

We are running CommVault version 11.40.30 with Hyperscale and AGP. We would like to confirm whether individual virtual machine files can be backed up and restored at granular file level. If so, what is the most efficient method to locate and restore internal VM files (for example, AppRecovery_ver2_2025.pdf) directly, rather than restoring the entire VM and searching for the file post-restore?Does achieving this required activation of a feature, as a requirement to utilizes such feature? IF yes please for your kind guidelines.

I am presented with the need to install FREL on an existing Linux VM with the operating system already in place, I want to use this FREL for Huawei Fusion Compute Hypervisor, I installed media agent, file server and VSA on this linux, So , How to install and configure a FREL ? whats the next step to make it operational

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installation  

Hello,We are testing Two-Factor Authentication on Commvault Platform Release 11.36.83.Configuration:- Two-Factor Authentication enabled at CommCell level- Microsoft Authenticator configured and tested successfully for local admin user- Email based OTP working correctly- Windows Integrated Authentication enabled for domain users Test scenario:1. Email OTP enabled → Login via CommCell Console works (password + TOTP appended)2. Email OTP disabled (enabled "Do not send email with PIN for two-factor authentication")3. Attempt login via CommCell Console using:   password + current TOTP code (Microsoft Authenticator)Result:Login fails with "Invalid username/password"Questions:Is Microsoft Authenticator (TOTP) supported as the only second factor for CommCell Console login, without email based OTP enabled Is email based OTP required for CommCell Console login? Is this expe

Dears,I have a vCenter environment, and I created a Red Hat 8 virtual machine to be used as a VSA proxy.I installed the Virtual Server package and the File System package successfully.However, after completing the installation, this node does not appear as an Access Node in the Virtualization configuration.Kindly advise why this is happening.Note: I am currently using a trial license.

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_78

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18

Hi, I’m trying to do a BMR on a windows server, but 1-touch can only find the network card in slot1. the connections on slot1 is on a management network that can’t reach the commvault server. We have nic in slot6 (Broadcom BCM5741x) that reach the commcell. I have added the drivers for this card, but slot6 doesn’t shows up when I boot 1-touch.Anyone that have a clue on what to do here?BR, Tony

Hi Team,I am running CommServe version 11.40.30 on Linux, and I am facing an issue where Command Center dashboards show incomplete information.The following dashboards are affected: Health Storage Space Storage Some sections are missing or empty. While reviewing the logs, I found the following errors: SEVERE: failed to retrieve data for datasource [cs], dataset [GetTopUsedDiskLibraries], user [admin], error [Column name or number of supplied values does not match table definition.] SEVERE: failed to execute cache query for dataset [GetTopUsedDiskLibraries], cacheId [87c1520841b54f0388a2f5fe31ddcdbb], error [Table "Cache_93e2cdc681ac4744b54ea90cca217b30" not found (this database is empty)] SQL statement: SELECT * FROM [Cache_93e

Hello,  It’s posibble the installation of Commserve in Suse Linux Enterprise Server 16? I try and i can not complete the installation.error log:result:1, output:1156|1|*** Must be RHEL 7.2/CentOS 7.2, Amazon Linux 2 or later versions of Linux distribution  NoneType: None ###  Some of the prerequisites failed validation check. Please check the log file /var/log/.gxsetup/logs/20251226/install.log. Thanks in advance

We have configured the Cassandra backup and initiated the backup job. The job status shows Running, but the data is not being transferred.We checked the logs, and they are showing Failed.Kindly help us to resolve this issue. I have attached the screenshot for reference.

what is the major difference between CV-BKRC-FT and CV-DR-FT?

I have question . i install new CS v11sp40 choose all in one install. i open Command center on web browser . i try login .it sucess but system return login again . not access to UI interface. Could you please suggest a solution? 

I have an Oracle 12.1 environment and need to keep the archive logs for 24 hours. I tried multiple configurations:Subclients (Default and ArchiveLog): Tested with “Archive Delete” enabled and disabled. Schedule: Tried “Delete Archive Log” with: Older than 1 day and Backed up 2 times. Also tested with these options disabled. Results: The only change occurred when using Older than 1 day and Backed up 2 times, which added the following line:delete noprompt archivelog until time = 'sysdate-1' backed up 2 times to sbt;However, the line:(archivelog all delete input);remains in the script, and I don’t know how to remove it.I will try a custom script, but I prefer a Commvault solution. During my research, I found a possible approach using three subclients:

Dear Team, Good day!We currently have a physical server that is acting as both the CommServe and MediaAgent on a Windows platform.We are planning to migrate the entire CommServe role to a Windows-based virtual machine. Additionally, the same physical server will be reconfigured with a Linux operating system to function as a MediaAgent.At present, the disk library mount paths are configured on DAS (Direct Attached Storage) connected to the existing physical server. We would like guidance on how to perform this migration seamlessly, ensuring minimal disruption to ongoing backup and restore operations. Regards,Mani D  

The master server is currently using v11 sp14,I'm trying to install the client redhat 9.7 version, but can't I support it? If not, which version of sp can I support it from?

Good afternoon everyone.I have a question regarding a complete environment update. In this environment, there's a machine running Commserve and MediaAgent. It previously had version 11.32.122 and was updated to 11.32.80. When I check communication with this machine (performing a Readiness Check), it indicates that the Web Server and Command Center are not ready. However, the software programs open when I try to open them. Is this normal after an update, or am I missing some configuration steps?I've attached screenshots of the situation. I would greatly appreciate your help.Thanks.  

Dear Experts,I am experiencing an issue when trying to access the support.commvault.com portal.Using the username, password, and Commvault Verification Code allows me to log in, but I am immediately logged out after authentication.I am currently using Linux Ubuntu and the Chromium web browser.Could you please help me resolve this problem? Thank you in advance for your assistance.

Hey,I was wondering if the VSA Proxy on VMware could have a Storage Accelerator role, so it could write directly to, for example, Flash Blade S3? "So, read data using Hot-Add, then write it to the S3 bucket and send only the metadata to the Media Agent/DDB.

Via MS TEAMS >Workflows>Manage I’ve created a workflow called Send Webhook Alerts to a Channel and copied the URL created. I’ve then go to Commvault Command Center>Manage>systems and created a Webhook and provided a name and used the copied URL. I’ve then sent a test alert from Commvault to the webhook however the status of the Webhook in Commvault remains in red with error he status 401 Unauthorized with the message{"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}I’m not providing any credentials. Any suggestions would be very much appreciated. 

  Dears,I am trying to add a standalone Hyper-V host (not joined to a domain) into Commvault, but I am facing issues with the credentials during the hypervisor configuration.The Hyper-V host is not part of the domain, so I entered the hostname, local administrator username, and password.I also added the Hyper-V host and Commvault server entries to the hosts file on all related servers.However, the system fails during the connection and validation process.Below is the exact error message:Failed to connect to virtual machine host [CommvaultSVR.xxxxxxxxxxx.com] as user [.\Administrator] from access node [commvaultsvr]. Please ensure that the access node is able to communicate with the host and that the user account and password are correct.I would appreciate your assistance in identifying why the access node cannot authenticate to the standalone Hyper-V host

Hello, I’m curious how others are doing this or what Commvault recommends. For our Windows-based mediaagents, the DDB disk is actually 4 SSDs that are plugged into a Dell PERC, specifically an H740P, and then in the Dell hardware management, iDRAC, we configured a single SCSI disk out of RAID-5 for those SSDs, and so that’s what Windows actually sees. I was just wondering if Commvault has any opinions on setting up the DDB on SSDs when going through a hardware-level obfuscation like this, or whether Commvault believes that there would be a noticeable change or improvement to performance, if the SSDs were natively exposed to the OS and managed that way.