Every customer interaction is an opportunity for building engagement and loyalty. The SAP Customer Experience suite puts you in control, enabling you to craft personalized, insightful experiences across commerce, marketing, sales, and services.
SAP Customer Experience Suite: Empowering Every Customer Interaction
Customer Data
Create deeper customer connections with SAP Customer Data Platform. This powerful tool consolidates customer data from various touchpoints, offering rich insights to build trust, enhance personalization, and strengthen loyalty throughout your customer’s journey.
Marketing
Elevate your marketing strategy with SAP Emarsys Customer Engagement. Utilize advanced analytics and personalized content to attract and retain customers, creating marketing campaigns that resonate with each individual, driving conversion and long-term engagement.
Commerce
Transform your e-commerce experience with SAP Commerce Cloud. This platform scales with your digital business growth, offering personalized shopping experiences that cater to the evolving demands of your customer base, ensuring memorable online interactions.
Service
Revolutionize your customer service with SAP Service Cloud. By providing comprehensive tools for support and engagement, this solution helps you protect your brand reputation, build customer loyalty, and enhance the overall value of your customer relationships.
Sales
Maximize your sales potential with SAP Sales Cloud. Streamline your sales processes with a connected, intuitive platform that empowers your team to engage more effectively with customers, driving sales performance and ensuring smoother, more efficient sales experiences.
Benefits and Features of the SAP Customer Experience Solution
Unified Customer View
Achieve a 360-degree view of your customer, consolidating data across various touchpoints. This holistic perspective enables personalized interactions and deeper customer understanding.
Enhanced Customer Engagement
Engage customers at every journey stage, from initial contact to post-purchase support. Ensure consistent, meaningful experiences that boost satisfaction and loyalty.
Data Privacy and Compliance
Ensure compliance with global data protection regulations. Prioritize customer data privacy, building trust and safeguarding sensitive information.
Real-Time Analytics and Reporting
Gain actionable insights with advanced analytics. Understand customer behaviors, preferences, and trends, guiding strategic decisions with robust reporting tools.
Seamless Integration
SAP Customer Experience integrates smoothly with existing systems, ensuring data consistency and operational efficiency across your business landscape.
Customization and Flexibility
Tailor your CX solutions to meet specific business needs. Leverage full customization and flexibility, ensuring that each solution aligns perfectly with your unique business processes and objectives.
Cloud-Based Scalability
Leverage the cloud for scalability and agility. Robust cloud infrastructure ensures you can scale up or down based on business demands with minimal disruption.
Comprehensive Support and Training
Benefit from SAP's extensive support network and training resources. Maximize the suite's potential with expert guidance, training programs, and customer support.
Whether you’re embracing your first cloud ERP solution or transitioning from an on-premise system, the shift to cloud ERP offers a host of benefits. Experience enhanced scalability, real-time accessibility, and streamlined operations to revolutionize your business processes.
Your Path to Cloud ERP Starts Here
GROW with SAP
Discover ready-to-run cloud ERP options with speed, predictability, and continuous innovation.
RISE with SAP
Unlock highly adaptable and fully customizable cloud ERP, enabling comprehensive digital transformation that seamlessly aligns with the evolving needs of your business.
Explore Our Range of SAP Services
SAP Services
Maximize your SAP investment with our comprehensive SAP services, offering expert guidance and support every step of the way.
Implementation Services
Seamlessly transition to SAP with our tailored implementation services, ensuring a smooth and efficient system integration.
Digital Transformation
Embark on your digital transformation journey with confidence, leveraging our strategic insights and innovative solutions.
Assessment Services
Gain clarity and direction for your SAP journey with our thorough assessment services, designed to align technology with your business goals.
The Cognitus Advantage
Our unique blend of deep industry expertise, innovative strategies, and a customer-centric focus ensures that your journey with SAP Customer Experience is not just about technology implementation but also a holistic elevation of your business. Harness the full potential of SAP solutions tailored to your needs for lasting growth and success.
20+
years of expertise
18+
locations worldwide
1000+
SAP focused employees
150+
happy customers
400+
successful projects
60%
YOY growth
Navigate Your Industry's Future with Our SAP Expertise
Aerospace & Defense
Adapt and excel in the dynamic Aerospace & Defense landscape with our SAP expertise. Our innovative, secure solutions keep you at the forefront of technological advancements and geopolitical changes.
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Professional Services
Revolutionize your Professional Services operations with our digital, SAP-endorsed solutions. Stay ahead in delivering tailored services and exceptional digital client experiences in a complex project environment.
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Manufacturing
Transform your Manufacturing processes with our intelligent SAP solutions. Embrace the digital era with integrated business processes, predictive maintenance, and smart machinery for breakthrough value.
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Wholesale Distribution
Navigate the fast-paced Wholesale Distribution industry with our innovative SAP expertise. Stay competitive in a digital environment with rapid delivery and advanced technological solutions.
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Automotive
Drive the future of Automotive with our SAP-powered, data-driven technologies. Embrace sustainable, connected, and customer-centric mobility solutions in an increasingly digital landscape.
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Consumer Packaged Goods (CPG)
Lead in the CPG industry with cutting-edge SAP solutions. Balance e-commerce and traditional retail while strengthening your supply chain, ensuring your brand thrives in a digital retail era.
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Mining
Run efficient, agile and sustainable mining operations with cutting-edge cloud capabilities and automated processes.
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Public Sector
Shape a sustainable, citizen-focused future in the Public Sector with our comprehensive SAP-powered solutions. Address the challenges of digital transformation with a resilient approach to government contracting and compliance.
Learn MoreInsights
Agile Customer Experience Through Data
Explore how mastering customer data can transform your customer experience. Gain insights on leveraging data for agile, personalized customer interactions.
The Trust Imperative in Customer Experience
Uncover the crucial role of trust in enhancing customer experience. Learn strategies to build and maintain customer trust in a digital world.
Shaping the Future of Customer Experience
Dive into the future trends of customer experience. Understand how technological advancements and customer insights are reshaping business interactions.