{"id":25,"date":"2022-07-28T08:18:45","date_gmt":"2022-07-28T08:18:45","guid":{"rendered":"http:\/\/cloudsfer.com\/?page_id=25"},"modified":"2025-09-04T06:02:22","modified_gmt":"2025-09-04T06:02:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/cloudsfer.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tFAQ<\/span>\n\t\t\t\t\n\t\t\t\t<\/span>\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I get more free GB?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Refer friends using your personal referral link. When they sign up, you get extra free GB.<\/span>
<\/span> Find your referral link in: Manage Account > Referral.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is there a size limit for delta (differential) migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, there\u2019s no limit. You can migrate any amount of data using delta updates.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are there limitations on user accounts or licensing?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No. You can use multiple accounts or sub-accounts under one plan. The user migrating must be an Admin in Box and both Account & Project Admin in ACC.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can we migrate from multiple sources to one ACC destination?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. Cloudsfer supports multiple sources (Box, File System, etc.) into a single ACC target.<\/span>
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How does Cloudsfer handle Box\u2019s 1TB bandwidth limit?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Use multiple Box accounts. Each account gets 1TB\/month.<\/span> Learn more<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can you estimate how long the migration takes?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It depends on data size, file count, network speed, and platform limits.<\/span>
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Can we sync folders between Box and ACC?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No real-time sync. Cloudsfer is a migration tool, but you can use <\/span>delta migration<\/b> to transfer changes without overwriting.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are there limits on file size or the number of migration jobs?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No limit on job count. File size limits depend on the source\/destination platform (e.g., Box or ACC), not Cloudsfer.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer a free trial or charge per user?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, there\u2019s a free trial with limited data.<\/span>
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How does the migration process work?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Select your source and destination, pick folders, and start the migration. You can also schedule or run delta (incremental) transfers.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What if something goes wrong during migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Cloudsfer gives detailed error logs and lets you retry failed files. Our support team<\/a> is ready to assist.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is my data secure with Cloudsfer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. Transfers are fully encrypted (HTTPS\/SSL), your data is never stored, and you stay in full control.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is cloud data migration, and how does Cloudsfer help?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Cloud data migration means moving files between cloud services. Cloudsfer makes it easy with full support for sources like Box, SharePoint, Google Drive, Dropbox<\/a>, and more, including metadata and permissions.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I transfer files from Box to ACC?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Select Box as the source and ACC as the target. Choose folders and migrate. Use delta migration for changes only.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I schedule or automate cloud data transfers?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. You can schedule, repeat, or automate updates with delta migration.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Does the migration keep the folder hierarchy?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. Enable \u201cInclude parent folder\u201d in your migration plan to keep the folder structure.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I migrate all types of files (doc, zip, png etc)?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, as long as the target system supports the file type and size.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I need to install anything on my computer in order to use your service?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No. Cloudsfer runs fully online \u2014 no software or plugin required.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I delete my account?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Contact us at support@cloudsfer.com to request account deletion.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Will my files be deleted if I hit the \u201cDelete\u201d button next to my migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No. It only removes the migration plan, not your actual files.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Where can I find details of my migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Click Details next to your migration plan. You\u2019ll see users, paths, and a downloadable report of all files.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you keep my files?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No. Files are deleted from our servers as soon as they\u2019re delivered to the destination.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What if I run out of credits mid-migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Buy more credits, go to your failed migration, and click \u201cTry to transfer failed items\u201d \u2014 only the remaining files will transfer.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I check which files failed during migration?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Go to Migration Plans > Details > View Reports, then download the detailed report to see file statuses.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can we migrate a 40TB top-level folder from Box to ACC?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We don\u2019t recommend migrating a single 40TB folder. Instead, split it by departments, and if needed, into subfolders for better performance.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ FAQ How can I get more free GB? Refer friends using your personal referral link. When they sign up, you get extra free GB. Find your referral link in: Manage Account > Referral. Is there a size limit for delta (differential) migration? No, there\u2019s no limit. You can migrate any amount of data using […]<\/p>\n","protected":false},"author":1,"featured_media":15234,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-25","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCloudsfer Cloud Migration - Frequently Asked Questions\u00a0<\/title>\n<meta name=\"description\" content=\"Cloudsfer FAQ - Find the answer to the most common questions concerning file migration, features and supported systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cloudsfer.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloudsfer Cloud Migration - Frequently Asked Questions\u00a0\" \/>\n<meta property=\"og:description\" content=\"Cloudsfer FAQ - 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