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CloudLIMS uses certain sub-processors, and third parties to assist it in providing the services.
What is a Sub-processor
A sub-processor is a third party data processor engaged by CloudLIMS, who has or potentially will have access to or process Service Data (which may contain Personal Information). CloudLIMS evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with CloudLIMS’s information security and privacy standards. CloudLIMS engages different types of sub-processors to perform various functions as explained in the table below.
| # | Sub-processor | Purpose | Location |
| 1 | AWS EC2 AWS EBS AWS RDS AWS Cloud Watch AWS EFS AWS WAF | AWS EC2 – For cloud computing AWS EBS – For Storage AWS RDS – Database Management AWS Cloud Watch – Monitoring server status AWS EFS – File storage AWS WAF – For traffic control | USA Ohio or EU Frankfurt based on customer location |
| 2 | Google WorkSpace Gmail Drive Meet Chat Calendar | Google Gmail for email services Google Drive for internal file storage Google Meet for meetings with clients Google Chat for internal communication Google Calendar for bookings | USA / India |
| 3 | Zoho CRM Zoho Desk Zoho Billing / Payments Zoho Bookings Zoho SalesIQ Zoho Sprints | Zoho CRM for customer relationship management Zoho Desk for ticket management Zoho Billing for subscription management Zoho Bookings for bookings with customers Zoho SalesIq for website chat Zoho Sprints for sprint / project management | USA / India |
| 4 | ClouDNS.net | DNS service | USA |
| 5 | SiteGround | CloudLIMS website hosting | USA |
| 6 | Goddady | SSL Certificates for CloudLIMS and sub-domains | USA |
| 7 | ClickUP | For backlog and Sprint / project management | USA |
| 8 | Sophos Firewall and Sophos Endpoint Intercept X Advanced | Firewall and endpoint projection | USA / EU / India |