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Support & Training for Click Customers
Our marketing technology experts will help you optimize your investment in Click. From onboarding and training to the creation of strategic success programs, our experienced, skilled and knowledgeable team is just a Click away.
From Start to Success: Your Dedicated
Click Support System
Personalized onboarding
Support & training
Customer success program
Jennifer Downing
Onboarding and Implementation Manager
Accelerate your marketing success with an onboarding plan built for you.
Our personalized onboarding services help you get started faster. Click’s team of technical experts and marketing professionals work with you throughout the entire onboarding process.
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Experience - we’ve onboarded thousands of marketing teams, so the chances are that we know the answers before you’ve even asked the questions! Trust us to ensure a smooth and seamless onboarding process. -
Expertise – our consultants have deep domain knowledge and thorough understanding of industry best practice. We’ll work with you to configure a solution that suits your specific marketing needs.
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Enablement – all customers are different, so live discovery sessions with our dedicated trainers will help us understand your business and marketing goals.
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Education – using your feedback as a guide, we’ll design a scalable training program that works for your team, on your schedule. We’ll also make sure that any new hires can follow the same plan as soon as they join your organization.
Support & training
Click’s global team of highly trained, knowledgeable, and dedicated support agents are available wherever, and whenever, you need assistance.
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You can contact us via email or chat, and our online ticketing system is available to log any detailed support questions or suggestions.
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Premium Support - For organizations that require faster or more in-depth technical support, Click offers subscription packages that provide upgraded access to expert Tier 1 and Tier 2 support agents.
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Knowledge Base - A comprehensive resource full of step-by-guides, FAQ’s and product instructions gives you immediate access to answers to most of your questions!
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Click Academy – A free self-service e-learning portal available to Click customers and partners. Choose courses about specific features or take the path to full Click Certification.
Kevin Strain
Customer success
Your success is our top priority. We're invested in your journey, and we take pride in offering you personalized guidance and resources. Our customer success program goes beyond traditional support, proactively partnering with you to ensure you achieve your marketing and business goals.
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We'll work with you to develop a user roadmap that ensures you're leveraging Click effectively. Proactive check-ins and strategic advice from a dedicated Customer Success Manager with knowledge of your unique marketing challenges will drive your success.
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We don't just wait for issues to arise. Our team actively monitors your progress, anticipates potential roadblocks, and provides insights and best practices to help you optimize your results and achieve maximum return on your investment in Click.
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Gain access to exclusive training materials, monthly “Ask the Experts” webinars, and resources designed to enhance your understanding and mastery of Click products. We're committed to empowering you with the knowledge and skills you need to succeed in the long-term.