This quantitative study explores the relationship between online learning service quality, custom... more This quantitative study explores the relationship between online learning service quality, customer satisfaction, and customer retention in the Culinary Study Program during the Covid-19 pandemic. Using data from 217 students in a private university, specifically in Surabaya. The analysis employed in this study is Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the relationship between the research variables, including the measurement model (outer model) for validity and reliability testing, and the structural model (inner model) for hypothesis testing and mediation analysis. The research reveals a significant direct effect of online learning service quality on customer satisfaction. Higher levels of service quality positively impact customer satisfaction, aligning with previous research in e-learning contexts. Additionally, the study establishes a significant indirect effect of online learning service quality on customer retention through customer satisfacti...
Sekolah Citra Berkat yang terletak di kelurahan babat jerawat kecamatan pakal kota surabaya melak... more Sekolah Citra Berkat yang terletak di kelurahan babat jerawat kecamatan pakal kota surabaya melaksanakan pendidikan dari jenjang TK, SD, SMP dan SMA yang memiliki total siswa 1.142 Siswa. Gedung dan Fasilitas Sekolah adalah salah satu bagian yang sangat berperan didalam mendukung kegiatan proses belajar dan mengajar. Dengan Pengelolaan yang baik diharapkan dapat meningkatkan kualitas pelayanan sekolah terhadap siswa dan dapat meningkatkan kualitas pendidikan sesuai dengan yang diharapkan oleh masyarakat dan pemerintah. Masalah pada saat ini adalah sekolah sangat membutuhkan optimalisasi di bidang operasional khususnya untuk perawatan dan pemeliharaan bangunan sekolah. Sementara ini untuk proses pemeliharaan dan perawatan gedung sekolah masih menggunakan cara yang manual sehingga untuk dapat menghemat biaya dan waktu pelaksanaan serta perencanann jangka panjang masih belum terintegrasi. Metode yang dipakai adalah metode partisipatif dengan melakukan pelatihan pembuatan platform peraw...
The interest of this study is how to maintain service quality to achieve customer satisfaction. ... more The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer satisfaction in the aviation training and education industry. The studies were on service quality, customer value, and customer satisfaction. This research is descriptive and quantitative and focuses on analyzing factors that influence customer satisfaction with a survey method approach using a questionnaire. The population in this study were alumni of Merpati Training Centre students who had completed the initial FOO and Engineering education held by Merpati Training Centre. The study was conducted on 86 respondents with a non-random sampling technique using purposive sampling. The results of the study showed that the service quality has a significant effect on customer value, the service...
This research aims to analyze the effect of supply chain organizational and supply agility on the... more This research aims to analyze the effect of supply chain organizational and supply agility on the performance of supply chain performance through the mediation role of the supply chain strategy in the retail industry. Retail business design creates novelty, it is very important for manufacturers to stay focused on producing goods. The presence of a retail shop will make it easier for consumers to get the goods and services they want. The research sample includes 180 companies or respondents. The results indicate that the supply chain strategy had no significant effect on the supply chain operational performance, while the other hypotheses were stated to be significant, and the supply chain strategy as a mediator had a positive and significant effect on the supply chain operations performance of retail shops. The research includes discovering that supply chain strategy bridges organizational supply chains and supplier agility performance in retail outlets. The research will directly contribute to the growing literature on innovation in supply chain management implementation of retail shops in Indonesia and other countries.
International Journal of Economics, Business and Accounting Research, Mar 23, 2022
The culinary industry is one of the sectors that support the economy in Indonesia. Even during th... more The culinary industry is one of the sectors that support the economy in Indonesia. Even during the COVID-19 pandemic where the average industry experienced a decline, the culinary industry was able to survive with a digitalization strategy. Study program Tourism Culinary Business is a study program at Ciputra University to create Culinary Entrepreneurs. One of the methods used to generate innovation is to examine the teaching products offered through the Value Proposition Canvas. The purpose of establishing this VPC specifically for Culinary Business is to prepare CB to face the transformation of digital education in accordance with the direction of online learning from the temporary government or hybrid system in the future. This research uses Creswell Data analysis technique (2014) and is conducted for two years starting from January 2018 to Desember 2020. Method used in this research is qualitative descriptive method with informants consisting of 8 internal resource persons consisting of lecturers, staff and 15 external speakers consisting of active students and alumni. Data testing is carried out using the data triangulation method. The results of this study are: From the use of the VPC framework, Culinary Business can analyze consumer profiles to find out what problems or expectations are expected to be obtained as prospective Culinary Entrepreneurs. This consumer profile can be resolved by the formation of a value map that maps the solutions and added value offered to form educational service products with a new system, from being completely offline to a hybrid or mixed system.
Jurnal Entrepreneur dan Entrepreneurship, Oct 3, 2022
This study aims to determine the effect of work discipline, work environment, and organizational ... more This study aims to determine the effect of work discipline, work environment, and organizational culture on job satisfaction and employee performance in logistics transportation companies. This study uses a sampling technique that is saturated sample. The population used in this study were all employees of PT Surya Lintas Abadi, totalling 56 people. This research was conducted from May 2021 to December 2021. This research method is quantitative with data collection using questionnaires. The analytical method used was Partial Least Square (PLS). The results of this study are work discipline, work environment, and organizational culture has an effect on job satisfaction. Job satisfaction, work environment, and organizational culture has an effect on employee performance. On the contrary, work discipline has no effect on employee performance. Of the seven existing hypotheses, the biggest influence is the effect of work discipline on job satisfaction. PT Surya Lintas Abadi can increase employee satisfaction by making employees have time discipline. The hypothesis that has no effect is the effect of work discipline on employee performance. PT Surya Lintas Abadi needs to implement a key performance index as a tool to make it easier to assess and evaluate employee performance.
generated from a variety of sources, both renewable and nonrenewable. Switching from nonrenewable... more generated from a variety of sources, both renewable and nonrenewable. Switching from nonrenewable to renewable energy sources is one of many strategies that can be used to achieve net-zero buildings. In Indonesia, this strategy is very feasible due to its abundant renewable energy resources, particularly solar energy. This research presents a school building as the proposed case. The school, SCK Citra Garden, is chosen as the pilot project due to its access to solar radiation and its minimum shading conditions. Using Helioscope software, BIPV modelling was simulated on its roof, and the electrical energy output from BIPV was calculated. The substitution percentages of BIPV energy output for conventional electrical energy consumed by the building were then measured. This percentage was compared to the National Energy Mix target and Greenhouse Gas Standard to assess its performance towards net-zero school buildings. The result shows that BIPV has a good performance. Even though the su...
The Covid-19 pandemic has had a major impact on K-12 schools. Therefore it is very important to e... more The Covid-19 pandemic has had a major impact on K-12 schools. Therefore it is very important to examine the factors that shape parents’ decisions in choosing K-12 education for their children so that schools can meet parents’ expectations. As a result, student enrolment in K-12 schools can be increased. This study aims to determine the factors that shape parents’ decisions in choosing kindergarten, elementary, junior high, and high school (K-12) education levels for their children in the new normal era. The object of research is the Citra Blessing School in Surabaya. The method used is a quantitative research method. Data collection in this study using questionnaire research. The population is 1,142 parents from K-12. Sampling using a random sampling technique. 797 parents were used as the sample. The analytical method used is exploratory factor analysis (EFA) with the help of the SPSS application. As a result, there is 1 factor that is not appropriate from the 27 initial factors, s...
Kutoarjo Store. The variables assumed to form consumer loyalty are price, product, service, place... more Kutoarjo Store. The variables assumed to form consumer loyalty are price, product, service, place, promotion, and presentation. The researcher uses quantitative descriptive research. The population in this study are consumers who shop at least three times at RIA Stores. The sample in this study were consumers who were included in the criteria set by the researchers with a total of 107 people. The analytical method used in this study is explanatory factor analysis (EFA) with the help of the SPSS application. The results of this study indicate that 6 factors are formed, namely Product Arrangement Factors in Stores (1), Product Availability Factors (2), Store Location Factors (3), Store Service Factors (4), Product Pricing Factors (5), Store Promotion Factors (6). The Product Arrangement Factor in the Store has the highest variance value, which is 32.872%. Steps that RIA stores can take are making a list of products and designing product arrangements according to type, adding product v...
International Journal of Economics, Business and Accounting Research (IJEBAR)
In addition to increasingly fierce global competition, the company is also faced with existing pr... more In addition to increasingly fierce global competition, the company is also faced with existing products that have entered the declining phase, newsprint and HVS Recycled paper so that the company must create new branding, new marketing for packaging paper and implement new strategies so that the company's revenue does not decline, but can be improved, both in terms of revenue and profit, and reduce operating costs. The analysis is carried out on each element of the Business Model Canvas, namely Customer Segments, Channels, Customer Relationships, Value Propositions, Revenue Streams, Key Resources, Key Activities, Key Partnerships, and Cost Structure. In the manufacturing industry, the hardest challenge is at the back stage, where companies are required to operate excellence in order to achieve cost efficiency and increase company profits. This research was conducted for six months starting from Januari 2021 to June 2021. In this study, the informant were 5 employees, consisting ...
International Journal of Review Management Business and Entrepreneurship (RMBE), 2021
This study aims to determine the factors that shape consumer satisfaction that focuses on retaile... more This study aims to determine the factors that shape consumer satisfaction that focuses on retailed building materials. In this study, the case raised is based on retail business UD Semeru (UDS) in Surabaya. There are 27 variables used as factors that are assumed to form consumer satisfaction. The results of this study will be used by UDS to develop a strategic framework that shapes the success of UDS. This research will be based on quantitative research, and uses 71 people as samples. The analytical method that is used is exploratory factor analysis (EFA) by interpreting the data in SPSS application. The results of this study show that tangible factors are the main factor that forms UDS’s customer satisfaction, and the intangible factors show a supporting factor that forms UDS customer satisfaction.
Intense competition in business not only slashes profitability but can also cause a slowdown in t... more Intense competition in business not only slashes profitability but can also cause a slowdown in the growth of a company. Moreover, the competitive advantage competitive strategy that is often used by many companies is no longer sustainable. The disruptive era makes efforts to maintain competitive advantage short-lived.The purpose of this research is to explore the Blue Ocean Strategy approach to be able to leverage the long-term business strategy for the land transporter company PT Lookman Djaja in order to become an innovative family company and continue to grow across generations. This research was conducted for six months starting from February 2021 to July 2021. The research was conducted using a qualitative descriptive method Creswell (2014) with informants consisting of 3 members of the board of directors, 3 employees from the marketing, accounting and operational divisions, along with 18 customers of PT Lookman Djaja who have a deep understanding of the company. Testing the d...
The purpose of this research is to (1) identify project corporate entrepreneurship with the appli... more The purpose of this research is to (1) identify project corporate entrepreneurship with the application of lean canvas; (2) identify constraints in the application of lean canvas in corporate entrepreneurship projects; (3) identify the benefits contained in the application of lean canvas in corporate entrepreneurship projects. Data is collected from October 2018 to December 2018. The method used is descriptive research method with qualitative approach. The researcher conducted interviews with 5 informants. The analysis tools used are lean start up and lean canvas. The data analysis techniques used is Creswell data analysis techniques (2014). The results of this study are (1) project corporate entrepreneurship can be implemented in nine lean canvas blocks and can easily see the concept of optimization model and linkages between nine blocks in lean canvas; (2) the most difficult constraints experienced are when filling key metric blocks and unfair advantages in the lean canvas; ...
This study aimed to determine customer preferences for the use of tutoring services. The attribut... more This study aimed to determine customer preferences for the use of tutoring services. The attributes studied were teacher (X1), location (X2), facilities (X3) and method (X4). The population were students in Surabaya. The sample of this study was students in NMC in 2019-2020 who had children 7-17 years old and had used another course located in Surabaya. The total number of respondents was 96. Based on the results of conjoint analysis, the main preferences were a teacher with a degree above a bachelor's degree who can speak English, the location in West Surabaya, a facilities exercise module, and an offline method. The most important attribute was the learning method.
The purpose of this research is to: (1) identify business model with the application of lean canv... more The purpose of this research is to: (1) identify business model with the application of lean canvas; (2) obstacles in the application of lean canvas at the business project of students at entrepreneurial project startup business S2 Ciputra University Surabaya; (3) benefits contained in the application of lean canvas on the business project of students at entrepreneurial project startup business S2 Ciputra University Surabaya. Data collected from January 2018 to March 2018. The method used is descriptive research method with qualitative approach. The author conducted interviews with 5 informants ie business project owner. The analysis tools used are lean start up and lean canvas. Data analysis techniques used are Creswell (2014) data analysis techniques. The results in this study are (1) Student business project can be implemented in nine lean canvas blocks and can see the concept of business model easily and linkage between nine blocks in lean canvas. (2) The most difficult constrai...
This study analyzed what factors shape consumers’ decisions to purchase Neeyoo fashion store prod... more This study analyzed what factors shape consumers’ decisions to purchase Neeyoo fashion store products, so as to prepare corporate strategies to increase the amount of company turnover. This research used the Exploratory Factor Analysis (EFA) method. The 107 participants were consumers of Neeyoo stores. The study used a survey questionnaire with 5% error based on the Exploratory Factor Analysis. 36 initial variables were included and 7 factors were found that shaped consumer purchasing decisions: service and managerial performance, the right product selection, promotion media design and price according to quality, location / business ease, product suitability to consumer needs, in-store presentation, and reference group. Service and managerial performance had the highest variation values at 35.949%. The results showed that improving customer service can increase turnover at Neeyoo stores.
Kelurahan Putat Jaya adalah salah satu kelurahan dengan jumlah penduduk sebanyak 2.300 Jiwa denga... more Kelurahan Putat Jaya adalah salah satu kelurahan dengan jumlah penduduk sebanyak 2.300 Jiwa dengan 9 RT dan Lebih dari 680 Kepala Keluarga. Jumlah kasus positif Covid 19 pada tanggal 15 Juli 2020 sebanyak 9 orang Positif dan 1 Orang Meninggal, 22 orang ODP dan dinyatakan sembuhsejumlah 9 orang. Untuk di Kelurahan Putat Jaya ada permasalahan untuk sosialisasi didalam preventif terhadap pencegahan virus covid 19. Para penduduknya belum mengetahui preventif pencegahan covid 19 , cara penularannya dan penanganannya bila terkena Covid 19. Jumlah sasaran warga yang mengikuti sosialisasi adalah 680 kepala keluarga yang terdiri dari 9 RT. Kegiatan berlangsung mulai bulan juli 2020 sampai dengan november 2020. Metode penelitian menggunakan metode partisipatif. Metode pelaksanaan terdiri dari 4 tahap : (1) adalah memberikan peralatan pendukung preventive Covid 19, (2) sosialisasi melalui radio streaming fikom Universitas Ciputra dengan melibatkan tim medis, (3) mengadakan Webinar Pelatiha...
The availability of non-renewable resources to generate electrical energy has decreased. The Nati... more The availability of non-renewable resources to generate electrical energy has decreased. The National Energy Council says that Indonesia has huge potential renewable energy resources. The largest amount coming from solar energy. However, only 5% is utilized. The number of building owners who want to install the technology related to renewable energy on/in a building in Indonesia is still very small. This happens due to the high initial cost of installation. In case of an existing building, the boundaries added with the limitation of structure and limitation of potential-available integrated area. This study proposed a BIPV model in an existing building to contribute the maximum use of renewable energy in a relatively limited potential-available integrated area. The experimental method was applied to several models. Amount of electrical energy generated, and ROI were used as optimization parameters. ROI will give more comprehensive review to a building owner, to show that the time pe...
TQM is one of the essential factors in organizational activities. This research aims to determine... more TQM is one of the essential factors in organizational activities. This research aims to determine how TQM elements and organizational culture can lead to operational performance in a mineral water manufacturer in Pasuruan, East Java, Indonesia. Aside from that, researchers also measure how TQM elements, organizational culture, and operational performance can affect corporate performance. The respondents are 50 people from staff, suppliers, and consumers of the manufacturer. The method used in this research is a quantitative method that uses path analysis. The results showed that there is a significant impact between soft TQM elements towards operational performance. The results also showed a significant effect between hard TQM elements, organizational culture, and operational performance towards corporate performance. This research differs from other studies because the model analysis correlates organizational culture with TQM elements in a mineral water company.
The purpose of this dissertation is to develop a model of individual characteristic, corporate cu... more The purpose of this dissertation is to develop a model of individual characteristic, corporate culture, entrepreneurial leadership and reward system on corporate entrepreneurship and manager’s performances. Data were collected from 178 managers of PT. Prusolid Citra Mandiri in East Java. The data were then analyzed using a technigue analysis data of structural equation modelling (SEM) and AMOS version 22 statistical programme to process the data.Results of this study proved that individual characteristic, corporate culture, entrepreneurial leadership and reward system have significant effect on corporate entrepreneurship. Only reward system and corporate entrepreneurship have significant effect on manager’s performance as individual characteristic, corporate culture and entrepreneurial leadership have no significant effects on manager’s performances. Entrepreneurial leadership have dominant effects on corporate culture and Corporate entrepreneurship have dominant effects on manager’...
This quantitative study explores the relationship between online learning service quality, custom... more This quantitative study explores the relationship between online learning service quality, customer satisfaction, and customer retention in the Culinary Study Program during the Covid-19 pandemic. Using data from 217 students in a private university, specifically in Surabaya. The analysis employed in this study is Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the relationship between the research variables, including the measurement model (outer model) for validity and reliability testing, and the structural model (inner model) for hypothesis testing and mediation analysis. The research reveals a significant direct effect of online learning service quality on customer satisfaction. Higher levels of service quality positively impact customer satisfaction, aligning with previous research in e-learning contexts. Additionally, the study establishes a significant indirect effect of online learning service quality on customer retention through customer satisfacti...
Sekolah Citra Berkat yang terletak di kelurahan babat jerawat kecamatan pakal kota surabaya melak... more Sekolah Citra Berkat yang terletak di kelurahan babat jerawat kecamatan pakal kota surabaya melaksanakan pendidikan dari jenjang TK, SD, SMP dan SMA yang memiliki total siswa 1.142 Siswa. Gedung dan Fasilitas Sekolah adalah salah satu bagian yang sangat berperan didalam mendukung kegiatan proses belajar dan mengajar. Dengan Pengelolaan yang baik diharapkan dapat meningkatkan kualitas pelayanan sekolah terhadap siswa dan dapat meningkatkan kualitas pendidikan sesuai dengan yang diharapkan oleh masyarakat dan pemerintah. Masalah pada saat ini adalah sekolah sangat membutuhkan optimalisasi di bidang operasional khususnya untuk perawatan dan pemeliharaan bangunan sekolah. Sementara ini untuk proses pemeliharaan dan perawatan gedung sekolah masih menggunakan cara yang manual sehingga untuk dapat menghemat biaya dan waktu pelaksanaan serta perencanann jangka panjang masih belum terintegrasi. Metode yang dipakai adalah metode partisipatif dengan melakukan pelatihan pembuatan platform peraw...
The interest of this study is how to maintain service quality to achieve customer satisfaction. ... more The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer satisfaction in the aviation training and education industry. The studies were on service quality, customer value, and customer satisfaction. This research is descriptive and quantitative and focuses on analyzing factors that influence customer satisfaction with a survey method approach using a questionnaire. The population in this study were alumni of Merpati Training Centre students who had completed the initial FOO and Engineering education held by Merpati Training Centre. The study was conducted on 86 respondents with a non-random sampling technique using purposive sampling. The results of the study showed that the service quality has a significant effect on customer value, the service...
This research aims to analyze the effect of supply chain organizational and supply agility on the... more This research aims to analyze the effect of supply chain organizational and supply agility on the performance of supply chain performance through the mediation role of the supply chain strategy in the retail industry. Retail business design creates novelty, it is very important for manufacturers to stay focused on producing goods. The presence of a retail shop will make it easier for consumers to get the goods and services they want. The research sample includes 180 companies or respondents. The results indicate that the supply chain strategy had no significant effect on the supply chain operational performance, while the other hypotheses were stated to be significant, and the supply chain strategy as a mediator had a positive and significant effect on the supply chain operations performance of retail shops. The research includes discovering that supply chain strategy bridges organizational supply chains and supplier agility performance in retail outlets. The research will directly contribute to the growing literature on innovation in supply chain management implementation of retail shops in Indonesia and other countries.
International Journal of Economics, Business and Accounting Research, Mar 23, 2022
The culinary industry is one of the sectors that support the economy in Indonesia. Even during th... more The culinary industry is one of the sectors that support the economy in Indonesia. Even during the COVID-19 pandemic where the average industry experienced a decline, the culinary industry was able to survive with a digitalization strategy. Study program Tourism Culinary Business is a study program at Ciputra University to create Culinary Entrepreneurs. One of the methods used to generate innovation is to examine the teaching products offered through the Value Proposition Canvas. The purpose of establishing this VPC specifically for Culinary Business is to prepare CB to face the transformation of digital education in accordance with the direction of online learning from the temporary government or hybrid system in the future. This research uses Creswell Data analysis technique (2014) and is conducted for two years starting from January 2018 to Desember 2020. Method used in this research is qualitative descriptive method with informants consisting of 8 internal resource persons consisting of lecturers, staff and 15 external speakers consisting of active students and alumni. Data testing is carried out using the data triangulation method. The results of this study are: From the use of the VPC framework, Culinary Business can analyze consumer profiles to find out what problems or expectations are expected to be obtained as prospective Culinary Entrepreneurs. This consumer profile can be resolved by the formation of a value map that maps the solutions and added value offered to form educational service products with a new system, from being completely offline to a hybrid or mixed system.
Jurnal Entrepreneur dan Entrepreneurship, Oct 3, 2022
This study aims to determine the effect of work discipline, work environment, and organizational ... more This study aims to determine the effect of work discipline, work environment, and organizational culture on job satisfaction and employee performance in logistics transportation companies. This study uses a sampling technique that is saturated sample. The population used in this study were all employees of PT Surya Lintas Abadi, totalling 56 people. This research was conducted from May 2021 to December 2021. This research method is quantitative with data collection using questionnaires. The analytical method used was Partial Least Square (PLS). The results of this study are work discipline, work environment, and organizational culture has an effect on job satisfaction. Job satisfaction, work environment, and organizational culture has an effect on employee performance. On the contrary, work discipline has no effect on employee performance. Of the seven existing hypotheses, the biggest influence is the effect of work discipline on job satisfaction. PT Surya Lintas Abadi can increase employee satisfaction by making employees have time discipline. The hypothesis that has no effect is the effect of work discipline on employee performance. PT Surya Lintas Abadi needs to implement a key performance index as a tool to make it easier to assess and evaluate employee performance.
generated from a variety of sources, both renewable and nonrenewable. Switching from nonrenewable... more generated from a variety of sources, both renewable and nonrenewable. Switching from nonrenewable to renewable energy sources is one of many strategies that can be used to achieve net-zero buildings. In Indonesia, this strategy is very feasible due to its abundant renewable energy resources, particularly solar energy. This research presents a school building as the proposed case. The school, SCK Citra Garden, is chosen as the pilot project due to its access to solar radiation and its minimum shading conditions. Using Helioscope software, BIPV modelling was simulated on its roof, and the electrical energy output from BIPV was calculated. The substitution percentages of BIPV energy output for conventional electrical energy consumed by the building were then measured. This percentage was compared to the National Energy Mix target and Greenhouse Gas Standard to assess its performance towards net-zero school buildings. The result shows that BIPV has a good performance. Even though the su...
The Covid-19 pandemic has had a major impact on K-12 schools. Therefore it is very important to e... more The Covid-19 pandemic has had a major impact on K-12 schools. Therefore it is very important to examine the factors that shape parents’ decisions in choosing K-12 education for their children so that schools can meet parents’ expectations. As a result, student enrolment in K-12 schools can be increased. This study aims to determine the factors that shape parents’ decisions in choosing kindergarten, elementary, junior high, and high school (K-12) education levels for their children in the new normal era. The object of research is the Citra Blessing School in Surabaya. The method used is a quantitative research method. Data collection in this study using questionnaire research. The population is 1,142 parents from K-12. Sampling using a random sampling technique. 797 parents were used as the sample. The analytical method used is exploratory factor analysis (EFA) with the help of the SPSS application. As a result, there is 1 factor that is not appropriate from the 27 initial factors, s...
Kutoarjo Store. The variables assumed to form consumer loyalty are price, product, service, place... more Kutoarjo Store. The variables assumed to form consumer loyalty are price, product, service, place, promotion, and presentation. The researcher uses quantitative descriptive research. The population in this study are consumers who shop at least three times at RIA Stores. The sample in this study were consumers who were included in the criteria set by the researchers with a total of 107 people. The analytical method used in this study is explanatory factor analysis (EFA) with the help of the SPSS application. The results of this study indicate that 6 factors are formed, namely Product Arrangement Factors in Stores (1), Product Availability Factors (2), Store Location Factors (3), Store Service Factors (4), Product Pricing Factors (5), Store Promotion Factors (6). The Product Arrangement Factor in the Store has the highest variance value, which is 32.872%. Steps that RIA stores can take are making a list of products and designing product arrangements according to type, adding product v...
International Journal of Economics, Business and Accounting Research (IJEBAR)
In addition to increasingly fierce global competition, the company is also faced with existing pr... more In addition to increasingly fierce global competition, the company is also faced with existing products that have entered the declining phase, newsprint and HVS Recycled paper so that the company must create new branding, new marketing for packaging paper and implement new strategies so that the company's revenue does not decline, but can be improved, both in terms of revenue and profit, and reduce operating costs. The analysis is carried out on each element of the Business Model Canvas, namely Customer Segments, Channels, Customer Relationships, Value Propositions, Revenue Streams, Key Resources, Key Activities, Key Partnerships, and Cost Structure. In the manufacturing industry, the hardest challenge is at the back stage, where companies are required to operate excellence in order to achieve cost efficiency and increase company profits. This research was conducted for six months starting from Januari 2021 to June 2021. In this study, the informant were 5 employees, consisting ...
International Journal of Review Management Business and Entrepreneurship (RMBE), 2021
This study aims to determine the factors that shape consumer satisfaction that focuses on retaile... more This study aims to determine the factors that shape consumer satisfaction that focuses on retailed building materials. In this study, the case raised is based on retail business UD Semeru (UDS) in Surabaya. There are 27 variables used as factors that are assumed to form consumer satisfaction. The results of this study will be used by UDS to develop a strategic framework that shapes the success of UDS. This research will be based on quantitative research, and uses 71 people as samples. The analytical method that is used is exploratory factor analysis (EFA) by interpreting the data in SPSS application. The results of this study show that tangible factors are the main factor that forms UDS’s customer satisfaction, and the intangible factors show a supporting factor that forms UDS customer satisfaction.
Intense competition in business not only slashes profitability but can also cause a slowdown in t... more Intense competition in business not only slashes profitability but can also cause a slowdown in the growth of a company. Moreover, the competitive advantage competitive strategy that is often used by many companies is no longer sustainable. The disruptive era makes efforts to maintain competitive advantage short-lived.The purpose of this research is to explore the Blue Ocean Strategy approach to be able to leverage the long-term business strategy for the land transporter company PT Lookman Djaja in order to become an innovative family company and continue to grow across generations. This research was conducted for six months starting from February 2021 to July 2021. The research was conducted using a qualitative descriptive method Creswell (2014) with informants consisting of 3 members of the board of directors, 3 employees from the marketing, accounting and operational divisions, along with 18 customers of PT Lookman Djaja who have a deep understanding of the company. Testing the d...
The purpose of this research is to (1) identify project corporate entrepreneurship with the appli... more The purpose of this research is to (1) identify project corporate entrepreneurship with the application of lean canvas; (2) identify constraints in the application of lean canvas in corporate entrepreneurship projects; (3) identify the benefits contained in the application of lean canvas in corporate entrepreneurship projects. Data is collected from October 2018 to December 2018. The method used is descriptive research method with qualitative approach. The researcher conducted interviews with 5 informants. The analysis tools used are lean start up and lean canvas. The data analysis techniques used is Creswell data analysis techniques (2014). The results of this study are (1) project corporate entrepreneurship can be implemented in nine lean canvas blocks and can easily see the concept of optimization model and linkages between nine blocks in lean canvas; (2) the most difficult constraints experienced are when filling key metric blocks and unfair advantages in the lean canvas; ...
This study aimed to determine customer preferences for the use of tutoring services. The attribut... more This study aimed to determine customer preferences for the use of tutoring services. The attributes studied were teacher (X1), location (X2), facilities (X3) and method (X4). The population were students in Surabaya. The sample of this study was students in NMC in 2019-2020 who had children 7-17 years old and had used another course located in Surabaya. The total number of respondents was 96. Based on the results of conjoint analysis, the main preferences were a teacher with a degree above a bachelor's degree who can speak English, the location in West Surabaya, a facilities exercise module, and an offline method. The most important attribute was the learning method.
The purpose of this research is to: (1) identify business model with the application of lean canv... more The purpose of this research is to: (1) identify business model with the application of lean canvas; (2) obstacles in the application of lean canvas at the business project of students at entrepreneurial project startup business S2 Ciputra University Surabaya; (3) benefits contained in the application of lean canvas on the business project of students at entrepreneurial project startup business S2 Ciputra University Surabaya. Data collected from January 2018 to March 2018. The method used is descriptive research method with qualitative approach. The author conducted interviews with 5 informants ie business project owner. The analysis tools used are lean start up and lean canvas. Data analysis techniques used are Creswell (2014) data analysis techniques. The results in this study are (1) Student business project can be implemented in nine lean canvas blocks and can see the concept of business model easily and linkage between nine blocks in lean canvas. (2) The most difficult constrai...
This study analyzed what factors shape consumers’ decisions to purchase Neeyoo fashion store prod... more This study analyzed what factors shape consumers’ decisions to purchase Neeyoo fashion store products, so as to prepare corporate strategies to increase the amount of company turnover. This research used the Exploratory Factor Analysis (EFA) method. The 107 participants were consumers of Neeyoo stores. The study used a survey questionnaire with 5% error based on the Exploratory Factor Analysis. 36 initial variables were included and 7 factors were found that shaped consumer purchasing decisions: service and managerial performance, the right product selection, promotion media design and price according to quality, location / business ease, product suitability to consumer needs, in-store presentation, and reference group. Service and managerial performance had the highest variation values at 35.949%. The results showed that improving customer service can increase turnover at Neeyoo stores.
Kelurahan Putat Jaya adalah salah satu kelurahan dengan jumlah penduduk sebanyak 2.300 Jiwa denga... more Kelurahan Putat Jaya adalah salah satu kelurahan dengan jumlah penduduk sebanyak 2.300 Jiwa dengan 9 RT dan Lebih dari 680 Kepala Keluarga. Jumlah kasus positif Covid 19 pada tanggal 15 Juli 2020 sebanyak 9 orang Positif dan 1 Orang Meninggal, 22 orang ODP dan dinyatakan sembuhsejumlah 9 orang. Untuk di Kelurahan Putat Jaya ada permasalahan untuk sosialisasi didalam preventif terhadap pencegahan virus covid 19. Para penduduknya belum mengetahui preventif pencegahan covid 19 , cara penularannya dan penanganannya bila terkena Covid 19. Jumlah sasaran warga yang mengikuti sosialisasi adalah 680 kepala keluarga yang terdiri dari 9 RT. Kegiatan berlangsung mulai bulan juli 2020 sampai dengan november 2020. Metode penelitian menggunakan metode partisipatif. Metode pelaksanaan terdiri dari 4 tahap : (1) adalah memberikan peralatan pendukung preventive Covid 19, (2) sosialisasi melalui radio streaming fikom Universitas Ciputra dengan melibatkan tim medis, (3) mengadakan Webinar Pelatiha...
The availability of non-renewable resources to generate electrical energy has decreased. The Nati... more The availability of non-renewable resources to generate electrical energy has decreased. The National Energy Council says that Indonesia has huge potential renewable energy resources. The largest amount coming from solar energy. However, only 5% is utilized. The number of building owners who want to install the technology related to renewable energy on/in a building in Indonesia is still very small. This happens due to the high initial cost of installation. In case of an existing building, the boundaries added with the limitation of structure and limitation of potential-available integrated area. This study proposed a BIPV model in an existing building to contribute the maximum use of renewable energy in a relatively limited potential-available integrated area. The experimental method was applied to several models. Amount of electrical energy generated, and ROI were used as optimization parameters. ROI will give more comprehensive review to a building owner, to show that the time pe...
TQM is one of the essential factors in organizational activities. This research aims to determine... more TQM is one of the essential factors in organizational activities. This research aims to determine how TQM elements and organizational culture can lead to operational performance in a mineral water manufacturer in Pasuruan, East Java, Indonesia. Aside from that, researchers also measure how TQM elements, organizational culture, and operational performance can affect corporate performance. The respondents are 50 people from staff, suppliers, and consumers of the manufacturer. The method used in this research is a quantitative method that uses path analysis. The results showed that there is a significant impact between soft TQM elements towards operational performance. The results also showed a significant effect between hard TQM elements, organizational culture, and operational performance towards corporate performance. This research differs from other studies because the model analysis correlates organizational culture with TQM elements in a mineral water company.
The purpose of this dissertation is to develop a model of individual characteristic, corporate cu... more The purpose of this dissertation is to develop a model of individual characteristic, corporate culture, entrepreneurial leadership and reward system on corporate entrepreneurship and manager’s performances. Data were collected from 178 managers of PT. Prusolid Citra Mandiri in East Java. The data were then analyzed using a technigue analysis data of structural equation modelling (SEM) and AMOS version 22 statistical programme to process the data.Results of this study proved that individual characteristic, corporate culture, entrepreneurial leadership and reward system have significant effect on corporate entrepreneurship. Only reward system and corporate entrepreneurship have significant effect on manager’s performance as individual characteristic, corporate culture and entrepreneurial leadership have no significant effects on manager’s performances. Entrepreneurial leadership have dominant effects on corporate culture and Corporate entrepreneurship have dominant effects on manager’...
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