Papers by vijaya chandran
In the industrial scenario of India, both employer and employee play a vital role. In some servic... more In the industrial scenario of India, both employer and employee play a vital role. In some service-oriented industries both should work together for the enhancement of customer satisfaction. As the management starts taking constructive steps for cordial relations with the unions, unions are also responding to the cordial steps the organization might take to achieve their goals faster. This is the key to a sincere and cordial atmosphere between the union and the management. When the two parties think that their relationship should move from an unproductive state to productive state, outside interference from the state government, arbitrators or negotiators becomes redundant. If this doesn’t happen, the strength of conviction can be tested and resources should be provided to reinforce those convictions. Furthermore, each party must be introspective of their way of functioning instead of blaming the other party. The consequence of this acknowledgement is that both the parties would thi...
Impact of employee satisfaction and union – Management relation on enhanced customer satisfaction- regression analysis (A study of Andhra Pradesh State Road Transport Corporation (A. P. S. R. T. C)
For any organization Union and Management relations is very important for its effective functioni... more For any organization Union and Management relations is very important for its effective functioning. Doing a job effectively can be done by employees only when they are satisfied. and when both Employee Satisfaction and Union –Management Relations are in good manner then it will have its good impact on Customer Satisfaction as they will be (that is Employer and Employee) will be in a position to do their jobs effectively in serving customers (passengers). This humble study make an analysis on Employee Satisfaction and Union – Management relations and its impact on Customer Satisfaction.
Building A Robust HR Automation System at Manipal Health Enterprises Private Limited, Bengaluru
International Journal of Mechanical and Production Engineering Research and Development, 2020
Corporate Social Responsibility Its Impact On Engagement Of Employee - With Respect To BPO Industry In Bangalore
Journal of Business Management Social Sciences Research, Dec 14, 2014
Uploads
Papers by vijaya chandran