Chitkara Business School

The main objective of the present study is to examine the consistency in the performance of various portfolios constructed on the basis of three fundamental factors (E/P, B/M and Size). It has examined whether the investment strategies based on three major fundamentals, i.e., Earnings-to-Price Ratio, Book-to-Market Price Ratio and Size of the firms result into extra ordinary returns to the investors in the short run or not. The short-term analysis based on yearly performance of various portfolios has not given any sound base to believe on these parameters as short-term stock selection criteria. But out of three fundamental factors considered in the present study, the highest inconsistency was found in the performance of portfolios based on market cap of the firm rather than portfolios based on E/P ratio or Book to market price ratio.

In the recent globalised financial markets, financial markets are more integrated which leads to more foreign exchange risk for firms. In such scenario currency derivatives are top most operational hedging strategy to manage foreign exchange risk. This scenario is different in developed and emerging markets as turnover of derivatives is growing swiftly in emerging markets and uses of currency derivatives is common but lower in comparison to the interest rate derivatives. In emerging markets (Hong Kong, Singapore and Brazil) use of currency derivatives is fifty per cent of total derivative traded follow by equity derivatives and interest rate derivatives (Mihaljek and Packer, 2010). The benefits of doing hedging have been discussed by many finance experts. These include classic contribution by Miller and Modigliani (1958) and then by Smith and Stulz (1985). Several studies have employed the questionnaire approach for the analysis of exchange-rate exposure management in non-financial ...

The paper focused on development of mobile banking adoption model depicting two phases of mobile banking adoption vis-à-vis reducing the resistance to adopt mobile banking and inducing the adoption of mobile banking. The paper has used integrated Technology Acceptance Model (TAM) as proposed by Gu et al. (2009), along with two other factors namely Trust and Relative Advantage to study mobile banking adoption behaviour and Resistance Model as proposed by Laukkanen & Kiviniemi (2010) adding relative disadvantage (negative relative advantage) as one more factor, to study the mobile banking resistance behaviour. The data has been collected using online as well as offline questionnaire from 633 respondents in India. The model of dual phase mobile banking adoption will raise an opportunity for increased use of mobile banking in India.

The notion of rational investment is not attuned with the idea of socially responsible investment. Incongruence with conventional investments, the SRI/sustainable investment/ethical investment is pertained to ethical, environmental and social criteria (Eccles and Viviers,2011). All investors are not single-minded for an objective of wealth creation. The welfare of society and the environment are among the other drivers of investment. In certain cases, investors do prefer sustainable development to personal financial aspects (Beal et al., 2005). The present study has primarily focused on assessing the relationship between individual investors’ attributes and their noneconomic goal in order to comprehend their socially responsible investment behaviour specifically in Indian scenario. The findings of study are useful for fund managers, regulators and researchers as study has provided useful insights regarding behaviour of Indian investors for responsible investments.

Blockchain is thought to be the most recent innovation in technology. Trust is especially important in areas like the banking sector. Blockchain technology is a decentralised, coded security system which permits the development of novel digital platforms and services using this developing technology. The current research focuses on the usage of blockchain technology in the financial and e-finance sectors. The study focuses of research questions such as the development of blockchain technology, the adoption & challenges in blockchain technology and the application of blockchain technology in the financial sector. This study conducted a systematic review of 76 scientific articles on blockchain technology, narrowing down the selection to 59 articles. As a result, the author created classification framework with three dimensions: blockchain development, challenges and applications in the financial sector. This study recognizes consequences for blockchain research and practice in the future. The study reveals that blockchain has various unexplored application in finance sector and also there is a scope of improvement in technology. Also, the technology is unregulated, thus, it is still in its nascent stage and a lot is to be done in the field.

Education has played an essential part in the overall development of an individual. The education industry in India is growing at a swift pace. The satisfaction of the students is very important in this context since high levels of satisfaction are positively correlated with the profitability of an organization. This paper attempts to identify various drivers of student satisfaction and also examines the impact of these drivers on overall student satisfaction. The findings of the study reveal that effective designing of curriculum, physical facilities, instructor support, support services, teaching quality and management of the institute are very vital in order to achieve the overall student satisfaction. The study also brings out an important fact from the literature that the majority of students is found to be satisfied with their academic programs, but are less satisfied with support services such as academic advising and career counselling. Inadequate support services at the educational institutions have influenced the student satisfaction score. The study also highlights that the continuous and effective dialogue between the instructor and students is also very important in order to achieve the expected satisfaction level of the student. The management role is very vital in this regard and it must regularly invest in training and development of instructors in order to ensure a high quality of teaching skills.

Strategic Management (SM) finds wide adoption across the industry, government, military academia and other organizations with a view to ensuring survival and longterm growth. Universities across the world, especially in the USA, UK, Australia, Canada and China, have successfully implemented SM to build strong international brands and consistently maintain top global rankings. Indian Higher Education (IHE) sector, however, has not been proactive in adopting SM to address the numerous challenges that confront it. In this paper, the authors have explored the current state of SM adoption in IHE, highlighting the challenges in its implementation and suggest some ideas to help institutionalize SM for effecting long-term positive change in the sector.

As education is quickly moving from the product driven to the market driven, it is vital for the marketers to
draw attention and get nearer to their potential clients. Therefore, it is essential for an educational institution to
identify the factors that affects the student’s choice of higher education institution. Knowledge of those factors is
imperative for competing and surviving in this competitive marketplace. Therefore, the objective of the current
research is to explore the factors that affect the student’s choice of higher educational institution in Indian context.
Based on expert interview and literature review, the researcher identified six antecedents (Location, Public Image,
Employability of Graduate, Promotions, Fee Structure and Quality of Academic Programs) that affect student’s choice
of higher educational institution. Data was collected from 454 students who were looking for a higher educational
institution in Chandigarh Tricity region, India. Results of the structural equation modeling shows that location, public
image, employability of graduates, promotions and academic quality has significant and positive impact on student’s
choice of higher educational institution in India. However, fee structure of the institute has negative impact on the
choice of a student regarding higher educational institution. The implications and limitations of the study is also
discussed. The present study examines the various factors that affect the student’s choice regarding the selection of a
higher educational institution in India context.

The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications
is opening up the doors for many telecom players from Europe, Asia and other parts of the world, resulting in
increased competition and tariff reductions. In the present competitive environment, the services perceived by the customers
and their behavioural intentions play a pivotal role in the customer switching process among service providers. With
the changing expectations of service quality, it becomes imperative to discover the gap between customer expectations and
customer perception. In this context, the aim of the present study is to identify the existing gap between customer expectations
and perceptions and investigate the relationship between post-experience perception of service quality and customers’
behavioural intentions. The data was collected from 500 customers in Delhi NCR, India. Paired sample t-test and
multiple correlation analysis were performed. The results of the study points out the key areas wherein the service gaps are
considerably high such as reliability and responsiveness. The customer behavioural intentions, such as “Complain to customer
service if a problem occurs”, “Switch to another service provider” and “Reducing the usage with a particular service
provider”, have shown a strong relationship with quality of service. The findings of the study confirm that the perceptions
of customers regarding the quality of service received definitely have an impact on their behaviour.

Background:
Meaningfulness of work leads to positive job-related consequences, such as engaged, satisfied, productive, trustworthy, and devoted employees.
Purpose:
The main purpose of this research was to study the relationship between meaningfulness of work, employee engagement, and affective
commitment. Further, this study is also examined the mediating influence of affective commitment on the relationship between meaningfulness of
work and employee engagement.
Methods:
Researchers used a quantitative approach to collect data for the research by utilizing a cross-sectional survey design. The study included
standardized scales and was conducted on 319 employees working in the service sector of Punjab and Chandigarh, India.
Results:
The findings of the given study confirmed a positive relationship between meaningfulness of work, employee engagement, and affective
commitment.
Conclusion:
Moreover, affective commitment acts as a mediator on the relationship between the meaningfulness of work and employee engagement.

This study aims to conduct text mining of affective valence of the sentiments generated on social media during the COVID-19 and measure their association with different outcomes of the disease. 50,000 tweets per day over 23 days during the pandemic were extracted using the VADER sentiment analysis tool. Overall, tweets could effectively be classified in terms of polarity, i.e., "positive," "negative" and "neutral" sentiments. Furthermore, on a day-today basis, the study identified a positive and significant relationship between COVID-19-related (a) global infections and negative tweets, (b) global deaths and negative tweets, (c) recoveries and negative tweets, and (d) recoveries and positive tweets. No significant association could be found between (e) infections and positive tweets and (f) deaths and positive tweets. Furthermore, the statistical analysis also indicated that the daily distribution of tweets based on polarity generates three distinct and significantly different numbers of tweets per category, i.e., positive, negative and neutral. As per the results generated through sentiment analysis of tweets in this study, the emergence of "positive" tweets in such a gloomy pandemic scenario shows the inherent resilience of humans. The significant association between news of COVID-19 recoveries and positive tweets seems to hint at a more optimistic scenario whenever the pandemic finally comes to an end or is controlled. Such public reactions-for good-have the potential to go viral and influence several others, especially those who are classified as "neutral" or fence-sitters.

This paper identifies the main attributes that lead to shoppers' patronage of a shopping mall in the Indian context. The review of literature identifies sixteen salient attributes which converge into the following four main dimensions that can be considered as determinants of shopping mall attractiveness: (1) merchandising (2) variety & selection (3) milieu & facilities, and (4) convenience. The study is important to both practitioners and academics who have an interest and a stake in shopping centres and their patronage. The new found spending power of Indian consumers coupled with the heavy investments in shopping centres makes this study critical for retail practitioners, academics and researchers. This research has shown a fair degree of convergence between the preferences of shoppers in India and shoppers in other parts of the world in the context of shopping mall attribute evaluating criteria. This has important implications for future research.

The purpose of this research paper is to understand the role of employability skills and emotional intelligence toward employer satisfaction in recruiting fresh information technology engineering graduates from institutions of higher learning in India. Using a structured questionnaire, the study surveyed 507 employers from the information technology sector companies in India, who as recruiters conduct campus placement drives across various engineering schools in the country. An application of structured equation modeling to the data revealed emotional Intelligence partially mediates in the relationship between employability skills and employer satisfaction while recruiting these fresh engineering IT graduates. The finding of the study will be supportive for the students, academicians and practitioners in recognizing the need of soft skills for making young engineering graduates employable.

Present study like to examine the variables that are significant, in the selection of offshore outsourcing locations for the voice based jobs in India and Philippines. The study has statistically tested human resources factors, finance factors, national level factors, communication, language, culture, client and service provider relationship, service delivery, organizations credentials and regulatory environment. The study has used descriptive research design, survey questionnaire method and deliberative purposive sampling techniques on the total sample size of 178 top and middle level employees of BPOs and Call centres. Data were analyzed using structure equation modeling, multiple regression, weighted least square method and Path analysis. Results of the study shows, overall affects of above discussed factor variables on the selection of location as Philippines are more than choosing India as preference of location for voice based jobs.

The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications is opening up the doors for many telecom players from Europe, Asia and other parts of the world, resulting in increased competition and tariff reductions. In the present competitive environment, the services perceived by the customers and their behavioural intentions play a pivotal role in the customer switching process among service providers. With the changing expectations of service quality, it becomes imperative to discover the gap between customer expectations and customer perception. In this context, the aim of the present study is to identify the existing gap between customer expectations and perceptions and investigate the relationship between post-experience perception of service quality and customers’ behavioural intentions. The data was collected from 500 customers in Delhi NCR, India. Paired sample t-test and multiple correlation analysis were performed...

Perceptions of psychological empowerment play a vital role in the way an individual perceives things at the workplace. In spite of this, there is scant research on the antecedents and consequences of psychological empowerment. This study is an attempt to fill this gap by analyzing the mediating role of psychological empowerment on the relationship between its antecedents (leader-member exchange) and its consequences (work engagement and psychological withdrawal behavior). Data were collected from 454 employees working in the Research and Development (R&D) departments of the information technology (IT) and pharmaceutical sectors operating in India. Results suggest that employees who have a high-quality relationship with their leader have high psychological empowerment, they are highly engaged at work, and their psychological withdrawal behavior is also low. In addition to this, high levels of psychological empowerment have a positive impact on their engagement toward work, which further leads to a low psychological withdrawal behavior. The theoretical and practical implications of these results are discussed.

Introduction: The last two decades had witnessed an increased interest in employee engagement by the academician and the practitioner. The reason for such interest is employee engagement potential to influence the individual and organizational level consequences. Methods: Hence, the current study's objective was to identify the key antecedents and consequences of employee engagement and establish their inter-relationship. Apart from this, the study also validates the different scales to measure different antecedents and consequences of employee engagement. The data were collected from 656 employees working in the FMCD industry in India to achieve this objective. Results: Results of the structural equation modeling analysis show that perceptions of organizational justice positively impact employee engagement. Further, employee engagement positively impacts satisfaction with life, positive affect, and organizational citizenship behavior. Conclusion: However, employee engagement sh...

Background:Meaningfulness of work leads to positive job-related consequences, such as engaged, satisfied, productive, trustworthy, and devoted employees.Purpose:The main purpose of this research was to study the relationship between meaningfulness of work, employee engagement, and affective commitment. Further, this study is also examined the mediating influence of affective commitment on the relationship between meaningfulness of work and employee engagement.Methods:Researchers used a quantitative approach to collect data for the research by utilizing a cross-sectional survey design. The study included standardized scales and was conducted on 319 employees working in the service sector of Punjab and Chandigarh, India.Results:The findings of the given study confirmed a positive relationship between meaningfulness of work, employee engagement, and affective commitment.Conclusion:Moreover, affective commitment acts as a mediator on the relationship between the meaningfulness of work a...