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Practical tips for merchants who want their chat to sell, not just support. Real case studies, revenue strategies, and honest insights about what actually works.
10,000 monthly chats, Zero revenue: The trillion-dollar mistake
Your store is buzzing. Over 10,000 chats light up that little widget every single month. Customers are asking questions, showing intent, and giving you their time. And yet, 90% of those conversations end with zero sales. What’s going on? Is it because customers weren’t ready to buy? Or because they couldn’t find what they were […]
Drake Q.
Co-founder & CPO Chatty
Live chat
10 min read
Multilingual customer support guides and benefits
Drake Q.
Co-founder & CPO Chatty
Customer Support
10 min read
Support Tiers to Structure IT & Customer Support in 2026
Drake Q.
Co-founder & CPO Chatty
Customer Support
10 min read
75+ Canned Responses: Templates & Guide to Scale Support
Drake Q.
Co-founder & CPO Chatty
Customer service
10 min read
Real-time support: Why speed is the new competitive advantage
Drake Q.
Co-founder & CPO Chatty
Uncategorized, Customer service, Customer Support
10 min read
Social Media Customer Service: 7 Expert Tips & Examples
Drake Q.
Co-founder & CPO Chatty
Customer service
10 min read
Net Promoter Score (NPS): How to Calculate and Improve It
Drake Q.
Co-founder & CPO Chatty
Customer service
10 min read