American Express Chargeback

Prevent American Express Chargebacks

It’s almost always cheaper to prevent chargebacks than to have to re-present them. Merchants can prevent American Express chargebacks by hardening their checkout environment against third-party fraud, clarifying their billing descriptors, practicing proactive communication, and implementing a pro-buyer return policy that defuses customer complaints. Identifying early warning signs and red flags, like customers who signal a desire to commit friendly fraud or criminals who pose as buyers, can likewise help merchants avoid preventable American Express disputes.