Improvement

We have updated how donors adjust the Raisely platform fee contribution during checkout. This change makes the interaction easier to understand for donors who choose to edit the suggested amount.

What’s changing

• Donors will see an Edit option next to the suggested platform fee contribution.
• Selecting Edit opens a slider that lets donors choose how much they would like to contribute.

What’s not changing

• This is not a pricing change.
• This does not change your organisation’s fee model.
• Donors still have full choice over whether to contribute toward the Raisely platform fee.

Why we made this update

We are continually refining the donation experience so it stays smooth and intuitive for donors. This update helps make the platform fee choice more intentional and easier to adjust in the moment.

As a reminder, when donors do choose to contribute, it helps cover the cost of running and improving Raisely, which is what allows us to keep the platform free for nonprofits while continuing to invest in reliability, support, and new features.

Improvement

Overview

To help protect your campaigns from spam and bot activity, Captcha verification is now enabled by default across your campaign forms. These settings are available now under Settings > Fraud Protection > Spam Protection.

Captcha is active on all campaigns by default. You can review and adjust your settings at any time.

Available Settings

• Blog Posts Captcha — Requires visitors to complete a quick challenge before creating or editing blog posts. Reduces spam in your campaign's blog and comment sections.
• Signups Captcha — Requires new fundraisers to complete a quick challenge during main campaign signup. Reduces fake or bot signups on your campaign.
• Lead Forms Captcha — Requires visitors to complete a quick challenge before submitting email capture and lead forms. Reduces spam submissions on your lead gen forms.
• Member Signup Captcha — Requires visitors to complete a quick challenge when adding themselves as a member of a team or group page (e.g. "Join this team"). Reduces spam and bot-created members on team and group fundraisers.

How to Manage Your Settings

1. Go to your campaign's Settings > Fraud Protection
2. Under Spam Protection, review the Captcha settings for each form type
3. Toggle settings on or off based on your needs. Changes take effect immediately

Visit the Raisely Support Center for step-by-step instructions.

For API Users

Captcha is enabled by default, but if you have API integrations that create signups or member profiles, this could interrupt automated workflows. Specifically, check for integrations that call:

• POST /posts
• POST /users/upsert (when interaction.categoryPath === 'lead-form-submitted')
• POST /profiles/{path}/members
• POST /campaigns/{campaign}/register

If your workflows are affected, you can disable specific Captcha toggles on individual campaigns under Settings > Fraud Protection. We recommend testing with Captcha enabled before rolling it out on production campaigns. If you run into issues, contact our support team and we can help you find the right approach.

View API documentation

What's Next

These Captcha settings are part of a broader effort to strengthen platform security. Our Product and Engineering teams are actively working on additional security enhancements that will provide robust protection without impacting legitimate usage.

We'll keep you updated as we roll out further improvements.

Improvement

We're thrilled to announce that Raisely now supports PayPal for Regular Donations! This highly requested feature is now live, allowing you to offer your donors one of the most trusted and preferred payment methods for their recurring gifts.

What's new?

🤝 More Options for Your Donors: Offer PayPal as a regular donation option, catering to a significant segment of your donor base who prefer this trusted method.

✨ Seamless Donor Experience: Donors can set up their regular gifts easily using their existing PayPal account without needing to re-enter card details.

⚙️ Consolidated Admin: Manage all your new PayPal regular giving programs directly within your Raisely admin portal for unified reporting.

Check our step-by-step instructions to quickly enable this option on your donation forms today!

New

After a successful Beta period, we are thrilled to roll out the new Campaigns page to all users. This upgrade brings a fresh splash of colour and some brilliant new tools to help you organise your fundraising efforts.

Whether you are managing a few campaigns or a few hundred, this new view is designed to help you find exactly what you need, faster.

Here is what’s new:

⭐ Favourites: Pin your most important or active campaigns to the top of your list for instant access.

🏷️ Custom Tags: Just like in the People view, you can now create custom tags to group campaigns by year (2025 Appeal), type (Peer-to-Peer), or template status.

🟢 Visual Statuses: We’ve added clear, colour-coded icons so you can see at a glance if a campaign is Live (Green), in Test Mode (Yellow), or Archived.

🔒 Smarter Team Views: Org Admins can now create tag structures that help Campaign Admins see only the campaigns assigned to them, keeping their workspace clutter-free.

📱 Fully Responsive: We’ve rebuilt the page to look and work beautifully on any screen size—perfect for managing campaigns on the go.

Ready to get organised? Head to your Campaigns tab to see the new look today.

Improvement

To keep your data clean and reliable, we’ve introduced light safeguards on a small set of public API write routes.

These routes were recently targeted by bots creating fake profiles and posts on legitimate fundraising pages. These safeguards slow automated abuse without impacting normal use.

This update applies only to unauthenticated public write routes. Your authenticated API integrations, donors, and fundraisers are not affected.

What is the change?

We’ve added request limits to the following routes:

POST /campaigns/{campaign}/register

POST /profiles/{path}/members

POST /profiles/{path}/profiles

POST /posts

When does it apply?

Effective from Monday, 10 November 2025

Do I need to do anything?

• Orgs who are not using the Raisely API won't be affected.

• If you have a bulk use case for these specific routes, contact Support ([email protected]) with your IPs.

Who is affected?

• Public, unauthenticated writes on the routes listed above

• Authenticated API endpoints are unchanged

Developer details

• Exceeding the limit returns HTTP 429 (Too Many Requests) with standard X‑RateLimit headers

• Limits apply in a rolling 1‑hour window per IP per route

• These safeguards are implemented at the edge to reduce automated abuse while keeping legitimate traffic flowing.

Improvement

As Raisely continues to grow, we’re focused on maintaining optimal performance. That’s why we’re scheduling this upcoming system maintenance.

When is the maintenance happening?

Saturday, August 23rd | 3:00 PM – 8:00 PM UTC

• 🇳🇿 NZST – 3:00 AM – 8:00 AM (August 24th, Sunday)
• 🇦🇺 AEST – 1:00 AM – 6:00 AM (August 24th, Sunday)
• 🇬🇧 GMT – 4:00 PM – 9:00 PM (August 23rd, Saturday)
• 🇨🇦/🇺🇸 PDT – 8:00 AM – 1:00 PM (August 23rd, Saturday)

How will this affect my account?

During this time, Raisely may be temporarily unavailable. This means the Raisely admin, campaign sites, and donations may not load, or you may experience delays.

While you may not experience any interruptions, we wanted to prepare you just in case! If you are having issues loading campaign sites, logging into your account or loading the admin during the maintenance period, rest assured this is only temporary.

Your campaigns, data, and donors will be safe and sound! You should expect to see systems return to normal once all maintenance is complete or even sooner.

What can I do to prepare?

We’d recommend you consider delaying any major updates to your campaign or launching your campaign site during the maintenance period.

If you have regular donors scheduled for their next payment during this window, not to worry! Those regular donations will be paused during the maintenance period and will be charged automatically once complete.

If you’d prefer to change those subscriptions to a different day altogether, our Managing Regular Giving support article guides you through the steps.

If you have any questions, please check our support article Database Maintenance or contact [email protected].

Improvement

Turn your WordPress website into a powerful donation page with Raisely’s Donation Form plugin! Fundraise for your charity with a free donation form that looks great on any device – and takes less than 15 minutes to set up.

Latest improvements:

• ✅ No more interruptions to service
• 🙌 Security upgrades keep your donors better protected as they complete their donations
• 😌 A simple, no-code way to embed your donation form

Check it out for yourself or head to our Wordpress Plugin for Raisely support article for more advice!

New

As part of ongoing Payment Card Industry Data Security Standard (PCI DSS) compliance requirements, we’re introducing a small change to help your admin users improve the security of your Raisely account.

This change only applies to admin users with access to your Raisely account. Your donors and fundraisers will not be affected.

What is the change? 🤷

All Raisely admin user passwords must meet a minimum length of 12 characters. You will be prompted to update your password whenever you login to your Raisely account to ensure you are compliant.

When does it apply? ⏰

All admins will be required to update their password from the 31st March 2025. Reset it now to avoid any interruptions to your access.

How do I update my password? 🖱️

Simply reset your password prior to logging in or head to your personal account settings in your left panel and update.

Does your organisation use SAML SSO to login to Raisely? 💻

Reach out to your IT team or identity provider to enforce 12 character passwords for all admins to ensure they are compliant.

Find out more information in our support article Understanding PCI DSS 4.0: Payment Security Requirements or contact [email protected] with any questions.

New

Each step of your Sign Up Form can instruct your supporters on how to sign up to your campaign and start fundraising.

That's why we've introduced more customisability when it comes to your headings and descriptions in the sign up form! ✨

This change introduces a new heading 'Profile Title type' that can be edited to use your preferred wording (or left blank and hidden altogether!).

Improvement

We’re improving how we process direct debit regular giving on Raisely. This will be a change to the timing of how direct debit payments are billed in Australia (BECS Direct Debit). This change only applies to direct debits, not card payments.

What’s changing?

The current process of setting up a direct debit payment for the first time can take an additional 6 business days on top of the subsequent payment processing time of 1 - 3 business days. We are removing the initial set up time so that once the donor first sets up their direct debit, they can expect their first payment to go through on their next payment date or within 1 - 3 business days. This only impacts direct debit donors in Australia.

When will this come into effect?

These improvements are scheduled for release on 11 December 2024 (AEST).

Why is this change happening?

This is based on feedback from charities managing direct debit regular giving in Australia. It's best practice to only process payments on or after the scheduled next payment.

What do I need to do?

You don’t need to make any changes. This is a system change and will only affect how we request payments. Your donors will still be able to set up or manage their subscriptions as normal.