NOC Escalation List

Providing continued and uninterrupted service to our members while maintaining the safety and well-being of our employees is our top priority. CENIC has enhanced its escalation procedures to ensure that any issue is resolved in the shortest possible time and with the mobilization of the appropriate resources. CENIC’s Network Operations Center (NOC) is the first point of contact for all services provided over the California Research and Education Network (CalREN), which is monitored 24 hours a day, 7 days a week, 365 days a year.

Network Support:

Level 1: CENIC Network Operations Center | Office: 714-220-3494 | Email: [email protected]

Level 2: Michael Gong - Manager Network Operations | Office: 714-220-3432 | Cell: 714-390-1648 [email protected]

Level 3: Stanley Han - Associate Vice President, Engagement | Office: 714-220-3468 | Cell: 626-533-1686 | Email: [email protected]

Level 3: Robert Kwon - Vice President, Engineering | Office: 714-220-3462 | Email: [email protected]

Additional Escalation:

Level 4: Tony Nguyen - Executive Vice President & CIO | Office: 714-220-3446 | Email: [email protected]

Level 5: Louis Fox - President & CEO | Office: 714-220-3455 | Email: [email protected]

The purpose of this escalation list is to ensure that any issue is resolved in the shortest possible time and with the mobilization of the appropriate resources. The CENIC Network Operations Center can be reached at any time at (714) 220-3494 or [email protected].

Escalation to the next level is suggested if acknowledgment or response is not given in 15 min from the previous level or if further inquiry is needed.