Christian Broadcasting Network UK (CBN UK)
Effective Date: Jan 2026
Last Reviewed: Dec 2025
1. About Us
Christian Broadcasting Network UK (“CBN UK”, “we”, “us”, or “our”) is a registered charity in England and Wales (Charity No. 1101659).
Registered Address:
The Christian Broadcasting Network UK
PO Box 700
Hereford, HR1 9EW
United Kingdom
Website: https://www.cbn.uk
CBN UK operates a trading subsidiary, CBN Resources Ltd, which may be used to support certain commercial or operational activities.
2. Acceptance of These Terms
These Terms & Conditions govern your use of:
Our website and online services
Donation platforms and fundraising activities
The Hope Line
In-person events and outreach activities
By accessing or using our website or services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use our services.
3. Our Charitable Purpose
CBN UK exists to advance the Christian faith and carry out charitable activities through media, prayer, education, and community outreach in the UK and internationally.
Donations support our charitable mission and are applied in accordance with Charity Commission guidance.
4. Donations & Fundraising
Voluntary Donations
All donations to CBN UK are voluntary gifts made to support our charitable work. Donations are not conditional on receiving goods or services.
Use of Donations
Unless you specify a particular appeal or purpose, donations will be used for CBN UK’s general charitable purposes. Where a specified appeal has ended or its purpose can no longer be fulfilled, funds will be applied as closely as possible to the original intent.
Ministry Resources
From time to time, we may send supporters free ministry resources (e.g. books, devotionals, prayer materials). These:
Are provided free of charge
Are not conditional on donating
Do not constitute goods or services in return for a donation
Are low-value items that do not affect Gift Aid eligibility
5. Refunds & Cancellations
General Policy
Donations are normally non-refundable, as they are voluntary gifts. However, we will consider refund requests fairly and in line with the Fundraising Regulator’s Code of Fundraising Practice.
Face-to-Face Fundraising
If you donated or agreed to a regular gift following a face-to-face interaction with a professional fundraiser, you have a 7-day cooling-off period during which you may cancel and receive a full refund.
Errors & Exceptional Circumstances
Refunds may be granted where:
A payment was made in error or duplicated
An incorrect amount was charged
Fraud or unauthorised payment occurred
There are compelling personal or financial circumstances
Each request is assessed on a case-by-case basis.
Direct Debit Guarantee
If you donate by Direct Debit, you are protected by the Direct Debit Guarantee, which allows you to cancel at any time and receive a refund in the event of an error.
Gift Aid
If Gift Aid has been claimed on a refunded donation, the Gift Aid amount must be repaid to HMRC. Any refund will therefore be limited to the original donation amount.
6. Hope Line – Terms of Use
CBN UK’s Hope Line provides pastoral prayer and faith-based encouragement.
By contacting the Hope Line, you acknowledge and agree that:
The service is pastoral, not clinical
We do not provide medical, psychological, legal, or financial advice
The Hope Line is not an emergency or crisis service
If you are in immediate danger, please contact 999 or 112.
Call Handling
Calls may be recorded for quality assurance, safeguarding, and training purposes
Personal data is handled in accordance with our Privacy Notice
Abusive, threatening, or inappropriate behaviour will result in call termination
Persistent misuse may result in permanent blocking
As a Christian ministry, CBN UK reserves the right to respectfully decline prayers or discussions that do not align with our Statement of Faith.
7. Events, Outreach & Media Recording
CBN UK may host or participate in events including church outreach, conferences, testimony recording, and exhibitions.
By attending or participating:
You agree to behave respectfully and lawfully
You may be asked for consent to photography, video, or audio recording
Consent is not required to attend an event
You may notify staff if you do not wish to be recorded
For safeguarding reasons, children under 18 must be supervised by a responsible adult.
Any personal data collected in connection with events is processed in accordance with our Privacy Notice and any event-specific notices provided.
8. Website Use
Acceptable Use
You must not:
Use the website unlawfully
Attempt unauthorised access to systems or data
Upload malicious code or interfere with site operation
Misrepresent your identity
Use the site for unsolicited or abusive communications
Intellectual Property
All content on our website (text, graphics, audio, video, layout) is owned by or licensed to CBN UK and protected by intellectual property laws. Content may not be copied or reused without permission.
9. Data Protection & Privacy
CBN UK processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.
For details on how we collect, use, and protect personal data, please see our Privacy Notice:
https://www.cbn.uk/privacy-notice
10. External Links
Our website may contain links to third-party websites. These are provided for convenience only. CBN UK is not responsible for the content, security, or privacy practices of external sites.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
To the extent permitted by law, CBN UK is not liable for:
Loss or damage arising from use or inability to use our website or services
Inaccuracies or errors in content
Viruses or digital harm beyond our reasonable control
Service interruptions
12. Changes to These Terms
We may update these Terms from time to time. Where changes are material, we will provide notice via our website. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Complaints
General Complaints
Please contact us first so we can try to resolve your concern:
Email: [email protected]
Phone: 0300 561 0700
Charity Governance Complaints
Charity Commission for England and Wales
https://www.gov.uk/complain-about-charity
Fundraising Complaints
Fundraising Regulator
https://www.fundraisingregulator.org.uk
15. Accessibility
We are committed to making our information accessible. If you require these Terms in an alternative format, please contact us using the details above.
16. Contact Details
Christian Broadcasting Network UK
PO Box 700, Hereford, HR1 9EW
Email: [email protected]
Phone: 0300 561 0700
