Despite widespread calls for greater public involvement in governance, especially in relation to ... more Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate 'public'
Materiality: juggling sameness and difference Amu Dugdale Abstract Many studies of controversy te... more Materiality: juggling sameness and difference Amu Dugdale Abstract Many studies of controversy tell stories of convergence, of movement from difference to sameness, of a narrowing from many competing ver- sions to a single stabilised'reality'. This paper explores a case of science ...
Who speaks, and in what voice? The challenge of engaging ‘the public’ in health policy decision-making
Public Management Review, 2014
ABSTRACT Despite widespread calls for greater public involvement in governance, especially in rel... more ABSTRACT Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate ‘public’ voice. This research investigates this problem through a case study. It examines how actors experienced and interpreted a government-commissioned citizen’s jury on health spending prioritization in relation to the work of the local health care consumers’ organization. The analysis highlights an unproductive tension around this encounter, and points to more complementary ways in which such top-down and bottom-up efforts might be coordinated. It, therefore, contributes significantly to efforts to strengthen the public voice in contemporary health governance.
Synopsis Mechanisms allowing the public to access, and contribute to, government services must be... more Synopsis Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform ...
Mechanisms allowing the public to access, and contribute to, government services must be incorpor... more Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform government in ways that use that technology to enhance governance and citizenship.
In 2000, the Newcastle Institute of Public Health (NIPH) undertook a project that aimed to review... more In 2000, the Newcastle Institute of Public Health (NIPH) undertook a project that aimed to review, identify and where necessary, develop a range of indicators of quality service provision in general practice. We describe the way in which quantitative and qualitative research methods (including a Delphi style survey) were combined to investigate consensus amongst stakeholders in defining quality indicators. Over 500 general practice stakeholders were consulted. They included general practitioners (GPs) and their representative groups, academics, policy makers, and consumers. Several important lessons were learnt from the process, including the importance of involving a broad representative group of stakeholders, informing workshop participants in advance, providing adequate response times for the Delphi surveys and using videoconferencing technologies.
Exploring the introduction of speech recognition, an intelligent software system, in the Magistra... more Exploring the introduction of speech recognition, an intelligent software system, in the Magistrates Court of the Australian Capital Territory (ACT) promted questioning of the notion of agency. In this paper we look to sociology for conceptions of human and machine agency helpful to HCI. In particular we draw on actor network theory and the work of Lucy Suchman for an
New arenas for public life: Negotiating health on-line
Australian Journal of Political Science, 2008
... Through these projects, therefore, it becomes possible to politicise health matters. ... exam... more ... Through these projects, therefore, it becomes possible to politicise health matters. ... example of the Internet mediating processes of politicisation in the arena of e-health can be ... is perhaps most acutely experienced with the more interactive sites in the network, where information ...
Proceedings of the 20th conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design: activities, artefacts and environments - OZCHI '06, 2006
Errorful speech recognition can be embraced in the design of automatic speech recognition (ASR) s... more Errorful speech recognition can be embraced in the design of automatic speech recognition (ASR) support for the Magistrates Court. In this paper we describe processes and scenarios that led to a design by examining work practices and considering a more realistic understanding of ASR technology than is promoted in ASR literature.
Proceedings of the 20th conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design: activities, artefacts and environments - OZCHI '06, 2006
Exploring the introduction of speech recognition, an intelligent software system, in the ACT Magi... more Exploring the introduction of speech recognition, an intelligent software system, in the ACT Magistrates Court promted questioning of the notion of agency. In this paper we look to sociology for conceptions of agency that emphasise the materiality of agency, the mutuality of human and non-human co-constructions of agency, and the performativity of agency. Far from being marked by autonomy and independence, agency can more usefully be conceived as the outcome of the relatedness of human to human, human to non-human and non-human to nonhuman.
Despite widespread calls for greater public involvement in governance, especially in relation to ... more Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate 'public'
Materiality: juggling sameness and difference Amu Dugdale Abstract Many studies of controversy te... more Materiality: juggling sameness and difference Amu Dugdale Abstract Many studies of controversy tell stories of convergence, of movement from difference to sameness, of a narrowing from many competing ver- sions to a single stabilised'reality'. This paper explores a case of science ...
Who speaks, and in what voice? The challenge of engaging ‘the public’ in health policy decision-making
Public Management Review, 2014
ABSTRACT Despite widespread calls for greater public involvement in governance, especially in rel... more ABSTRACT Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate ‘public’ voice. This research investigates this problem through a case study. It examines how actors experienced and interpreted a government-commissioned citizen’s jury on health spending prioritization in relation to the work of the local health care consumers’ organization. The analysis highlights an unproductive tension around this encounter, and points to more complementary ways in which such top-down and bottom-up efforts might be coordinated. It, therefore, contributes significantly to efforts to strengthen the public voice in contemporary health governance.
Synopsis Mechanisms allowing the public to access, and contribute to, government services must be... more Synopsis Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform ...
Mechanisms allowing the public to access, and contribute to, government services must be incorpor... more Mechanisms allowing the public to access, and contribute to, government services must be incorporated in the e-government process from the very beginning. Government organisations must also change to be able to properly use new technology and transform government in ways that use that technology to enhance governance and citizenship.
In 2000, the Newcastle Institute of Public Health (NIPH) undertook a project that aimed to review... more In 2000, the Newcastle Institute of Public Health (NIPH) undertook a project that aimed to review, identify and where necessary, develop a range of indicators of quality service provision in general practice. We describe the way in which quantitative and qualitative research methods (including a Delphi style survey) were combined to investigate consensus amongst stakeholders in defining quality indicators. Over 500 general practice stakeholders were consulted. They included general practitioners (GPs) and their representative groups, academics, policy makers, and consumers. Several important lessons were learnt from the process, including the importance of involving a broad representative group of stakeholders, informing workshop participants in advance, providing adequate response times for the Delphi surveys and using videoconferencing technologies.
Exploring the introduction of speech recognition, an intelligent software system, in the Magistra... more Exploring the introduction of speech recognition, an intelligent software system, in the Magistrates Court of the Australian Capital Territory (ACT) promted questioning of the notion of agency. In this paper we look to sociology for conceptions of human and machine agency helpful to HCI. In particular we draw on actor network theory and the work of Lucy Suchman for an
New arenas for public life: Negotiating health on-line
Australian Journal of Political Science, 2008
... Through these projects, therefore, it becomes possible to politicise health matters. ... exam... more ... Through these projects, therefore, it becomes possible to politicise health matters. ... example of the Internet mediating processes of politicisation in the arena of e-health can be ... is perhaps most acutely experienced with the more interactive sites in the network, where information ...
Proceedings of the 20th conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design: activities, artefacts and environments - OZCHI '06, 2006
Errorful speech recognition can be embraced in the design of automatic speech recognition (ASR) s... more Errorful speech recognition can be embraced in the design of automatic speech recognition (ASR) support for the Magistrates Court. In this paper we describe processes and scenarios that led to a design by examining work practices and considering a more realistic understanding of ASR technology than is promoted in ASR literature.
Proceedings of the 20th conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design: activities, artefacts and environments - OZCHI '06, 2006
Exploring the introduction of speech recognition, an intelligent software system, in the ACT Magi... more Exploring the introduction of speech recognition, an intelligent software system, in the ACT Magistrates Court promted questioning of the notion of agency. In this paper we look to sociology for conceptions of agency that emphasise the materiality of agency, the mutuality of human and non-human co-constructions of agency, and the performativity of agency. Far from being marked by autonomy and independence, agency can more usefully be conceived as the outcome of the relatedness of human to human, human to non-human and non-human to nonhuman.
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Papers by Anni Dugdale