Caitlyn

Software Developer

Currently at Hypixel Studios Canada inc. logo Hypixel Studios Canada inc. and Hypixel inc. logo Hypixel inc.

Reading 2 books
Flying Blind: The 737 MAX Tragedy and the Fall of Boeing
A Court of Thorns and Roses

Experience

Hypixel Studios Canada inc. Québec, Canada (Remote)
3 mos

Customer Support

Dec 2025 - Present 3 mos
  • Provide multi-channel support for the Hytale community ahead of the January launch, resolving account, billing and access requests
  • Triage and escalate bug reports from players to the engineering team, ensuring timely resolution of technical issues impacting user experience
  • Author macros, troubleshooting guides and FAQs to keep players informed and reduce duplicate tickets
Hypixel inc. Québec, Canada (Remote)
7 yrs 11 mos

Quality Assurance

Jun 2022 - Present 3 yrs 9 mos
  • Conduct QA on upcoming content updates for Hypixel games, reporting and documenting UI/UX bugs and exploits
  • Collaborate with developers and designers to enhance and refine game features, ensuring a polished final product
  • Provide feedback on design and balance choices so releases reflect community expectations
  • Participate in regular testing cycles, including regression testing to ensure new updates do not introduce new issues
  • Utilise JetBrains YouTrack to log, track, and manage community-reported bugs, ensuring efficient resolution and communication with the development team

Content Moderator

May 2021 - Jun 2022 1 yr 1 mo
Volunteer: Apr 2018 - May 2021
  • Actioned over 100,000 player reports, enforcing community guidelines to maintain a positive gaming environment
  • Resolved over 6,500 messages on the Hypixel Forums and 1,000s more across in-game chat and social media platforms, providing specialised one-on-one support to players experiencing issues
  • Collaborated with a global team of over 100 volunteers to moderate multiple platforms, including in-game chat, forums, and social media channels like Discord, ensuring a safe and welcoming environment for over 30 million players
  • Participated multiple times in the new volunteer onboarding process for waves of up to 20 people, assisting with training by holding weekly one-on-one sessions and answering questions in the onboarding chats. We also provided feedback on the new volunteer's progress to the management team
  • Proactively monitored metrics for Hypixel's SkyBlock game mode to identify and address violations such as real-world trading (RWT) and scams, maintaining game integrity and enforcing player safety
  • Handled reports of players using unauthorised modifications (e.g. cheats) with an average response time of under 5 minutes, and reports of chat offences in under 8 hours
Minehut San Diego, California (Remote)
3 mos

Community Manager

Jan 2018 - Apr 2018 3 mos
  • Designed and launched Minehut's first third-party server, showcasing the capabilities of their new third-party server system to the community
  • Adopted an agile approach to test, refine and improve the server's features
  • Made use of pre-made and customised assets to quickly iterate and develop server content, achieving a rapid launch without compromising quality

Projects

Screenshot of Hypixel Community Discord Bot

Hypixel Community Discord Bot

A multi-purpose Java bot deployed in the SkyBlock Nerds Discord. Features include Minecraft-style image generation, forum post curating, user activity tracking, session metrics, and more.

JavaMavenMongoDBDockerPrometheusGrafanaGitHub Actions
Code
Screenshot of BazaarTracker

BazaarTracker

One of the earliest tools to leverage the Hypixel SkyBlock Bazaar API, providing lifetime price history and investment insights via a dedicated website. It was eventually acquired by Castaways.com

Node.jsExpressMariaDBTailwindCSS
Website