Ioannis S Pantelidis
Dr Ioannis S Pantelidis FIH, is Chair of The Council for Hospitality Management Education, Principal Lecturer and Head of Admissions, Marketing and Recruitment Tutors at University of Brighton (School of Sport and Service Management – SaSM). Previously he was the Programme Center Leader for Postgraduate Courses for SaSM, and was a founding member of the European Hospitality Academy.
Until February 2011, he was Head of International Hospitality Research Group, Course leader for MA international Hotel and Restaurant Management and Senior Consultant Events Management Knowledge, at London Metropolitan University.
Until 2006 he was Course Leader BSc International Hospitality Management at University of Surrey. Prior to that, he held Management positions in hotels and restaurants across Europe. He has also been a trustee for The Institute of Hospitality, Tourism Concern and Cavendish Academy.
He is also visiting professor for Wittenborg University of Applied Sciences, an External evaluator for professorship promotions with the University of Patras and was visiting Professor for the University of Granada.
He has published over fifty outputs in the form of journal papers, books, book chapters and industry and academic conference papers. He is Co-Editor-in-Chief of Tourism and Hospitality Research (by Sage) and in the editorial board of five more journals. A speaker for industry expos and conferences and a consultant with a proven track record he has external examiner or validation experience with over ten Universities.
He has a considerable amount of curriculum design experience and has developed and led courses in hospitality management at both undergraduate and postgraduate level. He has also provided mentorship for five student societies. An experienced leader, dedicated researcher and an inspiring teacher, he won the SHARE/CHME innovation and excellence award in 2017 with the menumuseum project.
He prefers applied research that has real practical implications and contributes to either industry or society (ideally both). His teaching style combines experiential learning with teacher-learner co-creation. His research interests currently focus on Online/mobile technologies and the consumer, hospitality Big data, Consumer behaviour in hospitality and Consumer and sustainable food technologies, hospitality and the refugee crisis.
Raised on the island of Leros, Greece Ioannis comes from a family of hoteliers and restaurateurs. He is proud of both his Hellenic and Career inheritances.
Until February 2011, he was Head of International Hospitality Research Group, Course leader for MA international Hotel and Restaurant Management and Senior Consultant Events Management Knowledge, at London Metropolitan University.
Until 2006 he was Course Leader BSc International Hospitality Management at University of Surrey. Prior to that, he held Management positions in hotels and restaurants across Europe. He has also been a trustee for The Institute of Hospitality, Tourism Concern and Cavendish Academy.
He is also visiting professor for Wittenborg University of Applied Sciences, an External evaluator for professorship promotions with the University of Patras and was visiting Professor for the University of Granada.
He has published over fifty outputs in the form of journal papers, books, book chapters and industry and academic conference papers. He is Co-Editor-in-Chief of Tourism and Hospitality Research (by Sage) and in the editorial board of five more journals. A speaker for industry expos and conferences and a consultant with a proven track record he has external examiner or validation experience with over ten Universities.
He has a considerable amount of curriculum design experience and has developed and led courses in hospitality management at both undergraduate and postgraduate level. He has also provided mentorship for five student societies. An experienced leader, dedicated researcher and an inspiring teacher, he won the SHARE/CHME innovation and excellence award in 2017 with the menumuseum project.
He prefers applied research that has real practical implications and contributes to either industry or society (ideally both). His teaching style combines experiential learning with teacher-learner co-creation. His research interests currently focus on Online/mobile technologies and the consumer, hospitality Big data, Consumer behaviour in hospitality and Consumer and sustainable food technologies, hospitality and the refugee crisis.
Raised on the island of Leros, Greece Ioannis comes from a family of hoteliers and restaurateurs. He is proud of both his Hellenic and Career inheritances.
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Books by Ioannis S Pantelidis
Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.
With thanks to Chapter contributors (apologies if I failed to locate you on academia.edu ):
Robert J. Blomme,
Michael J Boella
Emma Butler
Yang Chu
Daphne Maria Dekker,
Valentina Della Corte
Steven Goss-Turner
Catia Guimaraes
Cindy Heo,
Olaf W. Hermans
Omar Ismail
Nigel Jarvis
Bas Kodde,
Konstantinos (Denis) Kondopoulos
Irina Labeja
Willy Legrand
Stine Linde
Janine Kehoe Mills
Angela Wichmann
Noëlle O’Connor
Monica Or
Ioannis S Pantelidis
Georgios Papageorgiou
Alexandros Paraskevas
Joseph Roevens
Sherif Roubi
Karl A. Russell
Marianna Sigala
Philip Sloan
Marc Stierand
Jean-Pierre I. van der Rest,
Andrew Walls,
Clare Weeden
Spencer White
Xuan Lorna Wang
Ken Woodward
* case studies covering the latest industry developments within a wide range of businesses from the UK, the USA and worldwide to help you understand how these ideas work in practice
* coverage of contemporary environmental concerns, such as sourcing, sustainability and responsible farming. Issues of how to maintain financial control of a business, handling staff and how to market your operation before discussing ways in which you can deliver quality to the customer. It also looks at some of the trends affecting the food and beverage industry covering consumers, the environment, ethical concerns as well as developments in technology
* companion website material including PowerPoint slides, solutions to review questions, mini case studies, activities, short answer questions, MCQs, true or false questions, SCORM compliant material can be found at www.routledge.com/cw/davis.
It is illustrated in full colour and contains end-of-chapter summaries and revision questions to test the readers' knowledge as they progress. Written by authors with many years of industry practice and teaching experience, this book is the ideal guide to the subject for hospitality students and industry practitioners alike.
* Lodging
* Restaurants
* Clubs
* Time-share
* Conventions
As well as a functional one:
* Accounting & finance
* Marketing
* Human resources
* Information technology
* Facilities management
Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today.
Papers by Ioannis S Pantelidis
Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.
With thanks to Chapter contributors (apologies if I failed to locate you on academia.edu ):
Robert J. Blomme,
Michael J Boella
Emma Butler
Yang Chu
Daphne Maria Dekker,
Valentina Della Corte
Steven Goss-Turner
Catia Guimaraes
Cindy Heo,
Olaf W. Hermans
Omar Ismail
Nigel Jarvis
Bas Kodde,
Konstantinos (Denis) Kondopoulos
Irina Labeja
Willy Legrand
Stine Linde
Janine Kehoe Mills
Angela Wichmann
Noëlle O’Connor
Monica Or
Ioannis S Pantelidis
Georgios Papageorgiou
Alexandros Paraskevas
Joseph Roevens
Sherif Roubi
Karl A. Russell
Marianna Sigala
Philip Sloan
Marc Stierand
Jean-Pierre I. van der Rest,
Andrew Walls,
Clare Weeden
Spencer White
Xuan Lorna Wang
Ken Woodward
* case studies covering the latest industry developments within a wide range of businesses from the UK, the USA and worldwide to help you understand how these ideas work in practice
* coverage of contemporary environmental concerns, such as sourcing, sustainability and responsible farming. Issues of how to maintain financial control of a business, handling staff and how to market your operation before discussing ways in which you can deliver quality to the customer. It also looks at some of the trends affecting the food and beverage industry covering consumers, the environment, ethical concerns as well as developments in technology
* companion website material including PowerPoint slides, solutions to review questions, mini case studies, activities, short answer questions, MCQs, true or false questions, SCORM compliant material can be found at www.routledge.com/cw/davis.
It is illustrated in full colour and contains end-of-chapter summaries and revision questions to test the readers' knowledge as they progress. Written by authors with many years of industry practice and teaching experience, this book is the ideal guide to the subject for hospitality students and industry practitioners alike.
* Lodging
* Restaurants
* Clubs
* Time-share
* Conventions
As well as a functional one:
* Accounting & finance
* Marketing
* Human resources
* Information technology
* Facilities management
Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today.
In this seminar I discuss various applications and recent advancements in online technology as well as hospitality consumer behavior findings and insights. I was called an "evangelist" during that talk (something I found extremely funny) so I rounded up that discussion with the 10 commandments of what not to do when thinking of engaging with Web 2.0 for your hospitality business.
A couple of people emailed me to send them to them so I guess if you are a small -- medium hospitality business without much knowledge of how to approach a web 2.0 strategy you may find some of those tips helpful.
The ten commandments of what NOT to do with Hospitality Web 2.0 are:
1. Do not hire an external PR company to do it ALL for you
2. Do not spread yourself too thin
3. Do not start without a clear Strategy in mind
4. Do not forget to monitor conversion rates
5. Do not get a placement student to handle your whole Web 2.0 Strategy
6. Do not allow untrained employees respond online
7. Do not throw your money to a self proclaimed Guru
8. Do not remain in denial about the potential of web 2.0
9. Do not forget to pace your self
10. Do not just do it for the sake of doing it (jumping on the bandwagon)
see: http://spiritofphiloxenia.blogspot.com/ for more Hospitality Management thoughts, and snippets of my approach to hospitality management.
The Best University to study Hospitality management or hotel management in the UK is the MYTH University! (Meaning that there is no best University apart from the one that you consider to be the best).
I see so many top 3 Universities top 5 Universities top 10 Universities lists that my heart sinks simply because the very essence of trusting your decision on someone else’s rankings goes against the very notion of critical thinking that you are attempting to learn whilst studying for a University degree.
Although there are plenty of rankings out there that can give you a good indication nothing beats visiting a University to get that gut feeling by walking the campus and talking to the lecturers and students. Having said that I admit you do not have the time to visit ten or twenty Universities so narrowing down your options is what this guide will try to do, starting with the very thing I said I dislike... ranking guides:
Ranking Guides:
The Guardian, The independent and The Times, all publish their own ranking guides but there are two things to consider. Firstly each uses its own unique methodology and you may find that one papers top University is the next papers third. Secondly there is no ranking that looks at hospitality removed from other subjects. Hospitality is grouped with Tourism, and Leisure and sometimes even Sport so you can find the top University of one ranking actually has no Hospitality related degree in their offerings. A better guide in my opinion is the http://www.thecompleteuniversityguide.co.uk/ which has a relatively good league table by subject. My suggestion is to take a look at previous years and look for consistency at the top 20 institutions after you have removed those that do not offer a hospitality degree. There is nothing wrong with Universities celebrating a good ranking position but you need to dig much deeper than that.
Teaching Quality:
I believe that there is only one way to judge this, and that is past student experience (as well as current students not hired for the open days -although the ones in open days tend to be trustworthy you want to ensure you avoid bias)! You can look for testimonials in various sites and forums such as http://www.thestudentroom.co.uk but remember that one person’s heaven is another person’s hell so take any comments with a pinch of salt.
Teaching Resources:
This is something you can only really get a good feel from visiting a University. Check the library and specifically go to their hospitality section! An impressive University Library may still hide a weak subject section. Also what about computer facilities? Is there Wi-Fi in the library, and coffee shops? Are there areas where you can meet with your friends to work on group projects? What is the teacher to student ratio? These are only a few of the questions you should be asking when visiting during an open day.
Access to experts:
Here is the killer question… if you study at University X will you get a chance to be taught by “Professor Xavier” (excuse the X men reference) or will you be getting the teaching from his PhD students? Do not get me wrong I remember being taught by an amazing PhD student but then again I remember being taught by a terrible PhD student. I also recall been very lucky to be taught by a couple of excellent professors whose experience really made even the simplest of lessons highly entertaining and very inspiring.
Admin Support:
Do not underestimate the power of knowledgeable and helpful administrative employees. They can make all the difference for your experience so when visiting a University ask about the average years of service of the admin staff. This should give you a good indicator of their experience, as well as how good the place is to work, a happy place can make all the difference.
Size of the classes and entry requirements:
Get the good news and the bad news so that you are fully informed! Some places may say their classes are small but then you find that for certain modules you may join other courses and end up in a class of 300! Hopefully you will then get smaller tutorials. Entry requirements may give you an idea of how motivated your other colleagues may be, although in my experience I have seen students with great entry qualifications do far worse than others who had not so great entry qualifications so although it is all relative it still give you a hint as to what you are likely to expect.
Career opportunities and Industry Links:
Ask about the placement opportunities even if you do not intend to go on one. Also ask about the % of employment of graduates within 6 months of graduation. It is most important that you check about the University links with industry and how they ensure students network with professionals. Ask about the opportunities for part time work and if they help or promote it. If you have the opportunity to talk to a few hospitality professionals ask them if they would consider hiring someone from the University of your choice.
Research and teaching:
Ask for examples of when recent research and consultancy was implemented in the curriculum. Sometimes the greatest of research never finds its way into the classroom so it is important you understand and feel comfortable that the research undertaken at your university of choice informs the learning and teaching.
Location:
For me this is of huge importance since you will be spending 3 to 4 years of your life and if you are not happy with where you are your studies will suffer! Each location has its advantages and disadvantages. You will need to balance what you would like to get with what you can afford. Anything near London is a great choice as it offers great opportunities for networking and some great hotel and restaurant visits but the cost of living in London can be prohibitive. Also if you are not used to the life and culture of a Mega City you could be in for a major culture shock! I still recall my first day in London many years ago getting momentarily disoriented inside the Hyde Park corner underground station. For a little more safety and serenity (and mainly because I am an islander) I prefer the South close to the sea.
Scholarship opportunities:
another point you would wish to examine would be scholarship opportunities.So you may wish to check jobs.ac.uk for scholarships and http://www.educationuk.org/scholarships as well as http://www.scholarship-search.org.uk and the university of your choise web pages to identify what scholarships if any are available to you.
Finally your Gut feeling!
Never underestimate the power of your gut feeling when you visit a place. If they try hard to sell you a place or if they speak bad about another University or College these are for me indicators for a place that I would avoid. Look at the tutor body language, are they happy they are there explaining things to you or do they seem very bored and would rather be somewhere else? Your gut feeling receives hints and information from very tangible evidence, so trust it!
This consumer generated content takes the form of images and video, which can make or break a business. The original research focuses on London Based restaurants but the findings have implications to any type of business that delivers B2C products or services.
changing with a shift towards a consumer who is an “information seeker” and “content generator”.
Such consumers attempt to find tangible elements of an intangible product such as the tourism and hospitality product, in the experiences and reflections of previous customers.
Hotels, restaurants and destinations are missing out by not utilizing the opportunities that the internet provides at its full potential.
Traditional marketing methods may still be required but the use and monitoring of a company’s online image can yield results that are easier to quantify, relatively inexpensive and more importantly extremely relevant to the consumer of today.