Stop Being a Hero for Free
You're not afraid to go above and beyond for your customers. The problem is that, too often, you do it for free. Here's a scenario I see all the time. Jim, your longtime customer, calls[...]
Suspiciously Cheap
In 2014, I wrapped up some volunteer work in Africa and decided to check something off my bucket list: a photography trek with the mountain gorillas. They live in only one part of the world,[...]
Your Price Increase Communication Is Writing Their Counteroffer
I just got an auto-renewal notification for software I use a few times a year. Here’s what it said: This is a reminder that your subscription will renew automatically on June 15th at $58.00. Our[...]
The Most Expensive Field in Your CRM: Loss Reason
In our CRM, there is no option to log "price" as the reason we lost a deal. Instead, we have "customer not convinced of value." Salespeople believe they lose deals over price when in reality[...]
Hidden Cost of Giving Options
You've just had a great discovery call. The prospect leaned in, asked follow-up questions, practically finishing your sentences. You sent a proposal with three options and waited. They chose the middle one. You're not devastated.[...]
The Zone of Indifference
Picture this: you're buying a car this weekend. You've found the one you want, and the price tag is $31,000. You're good with that. You're ready to sign. Would you still say yes at $31,100?[...]
The Pricing Debate
When’s the last time a member of your sales team complained to you that your prices are too low? Not too high, but too low? I’m betting your answer is never. Back when I was[...]
Discounts Don’t Create Demand (They Just Sacrifice Your Profits)
It's early 2026, market demand is soft across many industries, and everyone's freaking out about their pipeline. I get it. Things are iffy out there. Customers are sitting on cash like dragons hoarding gold. Every[...]
Coach to Behaviors, Not Results
When we ask sales leaders about their coaching practices, they start to squirm. We hear guilty admissions about not having enough time, claims about "coaching" during team meetings, or confusion about the difference between pipeline[...]
The Setup Fee Strategy: How to Create Sticky Customers Without Contracts
A marketing agency recently quoted me their pricing: "$2,500 one-time setup + $2,500/month. No contracts, cancel anytime with 30 days' notice." The fascinating part wasn't the price; it was the psychology. By structuring their pricing[...]
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