I was working on my HP z620 workstation when I started having trouble with Microsoft edge starting. It went from working perfectly to trying to start up and then dying. I usually start searching through various websites looking for ways to resolve this issue. This time I used Grok to describe the problem and have it walk through troubleshooting and potential solutions.
The suggested fixes didn’t work. Not even close. Edge is pretty well integrated into windows 11. You can’t really uninstall it and repairing it wouldn’t work. I spent quite a bit of time trying to resolve this using grok’s guidance.
The solution came through a combination of my debugging intuition and grok’s deep searches. The first break through came from logging into my pc as a different user. Edge started right up. Grok found that interesting as it ruled out a faulty installation of the program and suggested it was a user profile issue.
More troubleshooting with no real progress. Grok suggested looking at the system logs. Edge would shutdown around an executable and a specific DLL file from Nvidia. Grok had a Eureka moment with this and linked the Nvidia desktop program and the edge problem. Disabling the software allowed Edge to start normally again. Apparently this program would sometimes interact with edge and its profile settings.
The problem was resolved and while the resolution took a few hours of troubleshooting (reboot/restart times, etc) I do believe the time to troubleshoot using conventional search would have taken much longer. I may have lost patience and wiped the computer leading to potential data loss and a lot more time in recovery.
AI is a helper but doesn’t completely replace intuition when it comes to debugging a complex problem