What I sent to United today:<\/p>\n
As too often happens, my flight home was delayed, and I was going to miss the Bart train home (meaning waiting from 12AM to 4AM for the first train of the morning). The purser on the flight … talked to me, found out I was on his way home, waited ’til my luggage emerged and took me with him to his car and then to a Bart station which caught the last train with 10 minutes to spare.<\/p>\n
Without knowing me, he just did the right thing. I thought you ought to know that as far as I’m concerned, he’s a true hero. He didn’t even want thanks, but I said that if one is willing to complain, one should also cheer the good things, and so I wanted to make a point to let you know about how one of your employees made a big difference to one of your travelers.<\/p>\n","protected":false},"excerpt":{"rendered":"
What I sent to United today: As too often happens, my flight home was delayed, and I was going to miss the Bart train home (meaning waiting from 12AM to 4AM for the first train of the morning). The purser on the flight … talked to me, found out I was on his way home, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-108","post","type-post","status-publish","format-standard","category-uncategorized","entry"],"yoast_head":"\n