Shipping Information

Warehouse Lead-time

Our warehouses dispatch orders on average within 1-4 working days. Exceptional warehouse closure periods will be indicated on the site main page or during the check out process.

Shipping Rates & delivery time estimates

We have three options for delivery:

- Economy light - USPS PO box address are not accepted : Not tracked, $5.95 for spare parts orders. 2-8 days once dispatched depending on state. 

- Economy/Free economy - UPS/USPS (last mile) service. PO box addresses are not accepted. Tracked, $9.99 for orders under $70, free for orders over $70. 2-6 days once dispatched depending on state.

- Standard - Full UPS service. PO box addresses are not accepted. Tracked, $5.99 for orders under $70, free for orders over $200. 2-5 days once dispatched depending on state.

Please note: we do not hold any responsibility for orders sent with the Economy light option as these are not tracked. Once they leave our warehouse, we cannot control if they reach their destination.

We ship to all states except: Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico. Visit our Trade page for a list of distributors available in your area or contact us for more information.

The delivery times indicated are estimated, on average delivery times. Please allow additional time during busier holiday periods.

Black+Blum reserves the right to split up the shipping of any order. Black+Blum cannot be held responsible for the consequences of delayed delivery.

Shipping address

The goods are delivered at the postal address provided when ordering on our website. The customer is solely responsible for the accuracy of the postal address communicated. Please review your order confirmation carefully and notify us immediately if the address needs to be amended.

When the shipping address is invalid and making delivery impossible, we will cancel the order and try and contact you by email or telephone. The payment will be refunded if we are unable to contact the customer within 5 days. Black+Blum will invite the customer to re-order after verifying the delivery address.

 

Shipping problems

Do not accept a package showing major damage. If accepting a damaged parcel, the customer must note any visible damage on the packaging of the goods on the delivery receipt before signing. Please take photographic evidence and notify us with a copy of the signed receipt if the goods are damaged.

Any package deposited in your mailbox or approved by someone else than you will be considered “approved” and no action can be undertaken in case of damaged goods without photographic evidence. If no claim has been issued within 3 days after the receipt of the package, we will not be able to consider potential disparities or accord any compensation.

In the rare event that your order never arrives, notification of lost items must be received within 30 days of the shipping confirmation e-mail.

Cancellations 

Once an order has been placed, it is immediately sent to our warehouse for processing. Due to the automated and rapid nature of our fulfilment process, we cannot guarantee that an order can be cancelled after it has been submitted, even if a cancellation request is sent shortly after ordering.
 
Customers may contact us as soon as possible to request a cancellation; however, if the order has already been picked, packed, or dispatched, the cancellation will not be possible.
 
If an order cannot be cancelled in time and has already been shipped, customers should refuse delivery or follow our returns procedure once the order has been received. A refund will be issued once the returned items are received back at our warehouse and inspected, in accordance with our Returns Policy. Original shipping fees (if applicable) are non-refundable.
 
Please note that time zone differences, particularly for orders placed on the US website, may impact our ability to process cancellation requests before dispatch.