Kromlech Shipping Policy

Basic Info

When placing your order, please ensure that your shipping address is written exactly how it should appear for your postal service! In other cases, we are not responsible for any problems with delivery such as the postal office/courier company not being able to forward your package properly. Also, please note that we're not a courier company ourselves, so if a courier is not able to deliver the package to you in person, we are not responsible for them for example not leaving it at your door or at your neighbor's.

Every package sent outside of the EU may be held on customs clearance. While we try to give our customers the best possible shipping prices, we cannot cover these costs ourselves. Therefore, customers are responsible for all shipping and customs fees. An order's total shipping cost (excluding the fees mentioned above) will be displayed after adding products to your cart. Then you can choose your preferred delivery and payment method – you'll see exact quotes in the order summary. The cost of shipping depends on the weight of goods and delivery location.

We aim to dispatch your order as soon as possible, usually the next working day after receiving payment. If your order includes items currently out of stock, it may take 2-3 business days to complete. You'll receive an email confirmation after dispatching the package. Please note that during busy times of the year (Holidays, Orktober, Black Friday, and other sales), we usually need some more time (up to 10 business days).

Delivery Methods

Please note that all delivery times listed below are just estimations based on info from delivery companies and our own experience – there may be some exceptions to those rules.

DHL Courier Service

If you live beyond the pond and need your package delivered as fast as possible, you can choose DHL Courier Service. It is fast, and the package will always be delivered straight to your doorstep.

We provide a tracking number after dispatch.

Depending on your location, packages should be delivered between 2 and 6 days after dispatch.

Please let us know if you want Courier Service to another country before placing the order. For most countries, we can figure something out; there is quite a steep price to that, so please be prepared that such a premium on a delivery comes with a cost.

InPost

If you happen to live in Poland as we do, we can offer you the renowned InPost service as a delivery option - both courier and parcel locker options. In both cases, you can expect a maximum of 2 business days for delivery (for now we don't offer a Saturday delivery option) except for the busiest periods of the year such as Christmas.

Returns and Re-posts

First of all, please see our Terms and Conditions (click here) to see if you are eligible for a return or re-sending package in the first place. Generally, we are always trying to satisfy our clients, so if there are any doubts, don't hesitate to contact us at [email protected].

Returns

If you withdraw from the purchase within terms specified in our Terms and Conditions section, you are obliged to send back a package containing ordered products at your own expense. We are refunding all the order's worth and regarding delivery:

If you have chosen the cheapest delivery options, then the delivery cost is included.

If you chose a method more expensive than that or if the delivery was free – the shipping cost is excluded from the refunded amount.

Re-posts

Sometimes it also happens that the package is misaddressed. If that occurred by the Customer's fault, we could re-send the package, but the Customer is obliged to pay for the second delivery. As an alternative, we can refund the order, shipping excluded.

If the fault for misaddressing is on our part, we are considering all the re-post costs.

We are always open to resolving any questions or doubts in such matters in any individual case – please get in touch with us at [email protected] if you'd like to discuss such an occurrence.