Looking for information about quotes, orders, shipping, or equipment support? We've put together answers to some of the questions we hear most often.
Quotes & Orders
How do I request a quote?
You can request a quote using our online Quote Cart, email our sales team, or give us a call. Include the manufacturer, model number, quantity, and any project requirements you have available. Learn more about requesting a quote →
How do I place an order?
Once you've received your quote, contact your BGS representative to confirm the equipment, pricing, payment arrangements, and shipping details. We'll help get your order processed. View ordering information →
I can't find a product on your website. Can you still get it?
Quite possibly! BGS works with more than 600 manufacturers, and not every available product is listed online. Send us the manufacturer and model number, or tell us what you're looking for, and we'll see what options are available.
Who helped me with my quote?
Look near the quote number on your BGS quotation for the "Submitted By" field. This identifies the person who prepared your quote. If you're unsure who to contact, anyone on our team will be happy to help.
What is my customer code?
Your customer code is the account identifier we use in our system. You can find it beneath the "Bill To" information on your BGS quotes and orders.
Shipping & Tracking
How do I get tracking information?
We follow up with tracking information as it becomes available. If you haven't received your tracking details, contact our team with your BGS order number or purchase order number. Tracking information →
Where will my order ship from?
Many products ship from our warehouse in Ocala, Florida. Other equipment may ship directly from the manufacturer. Depending on the items ordered, you may receive more than one shipment.
Do you offer expedited shipping?
Yes, expedited shipping may be available. Please contact us before placing a time-sensitive order so we can confirm inventory, shipping cutoffs, and carrier options.
Do you ship internationally?
We can assist with certain international orders, depending on manufacturer restrictions and destination requirements. Please contact our sales team to discuss the equipment and shipping arrangements before placing your order. View shipping information →
Equipment Support & Returns
How do I find warranty information?
Warranty coverage varies by manufacturer and product. Check the product information or manufacturer's website for coverage details. If you need help finding warranty information, call BGS at 352-622-7700.
My equipment isn't working correctly. What should I do?
Contact BGS with your order details, equipment model, serial number, and a description of the issue. We can help coordinate the appropriate manufacturer support or repair process.
What if my equipment arrives defective?
Please contact us as soon as possible if an item is defective upon arrival. Many manufacturers have specific time limits for DOA claims. Reporting the issue promptly gives us the best opportunity to assist with replacement or repair.
How do I return an item?
Contact your BGS sales representative to request a Return Authorization (RA) before shipping any equipment back. Returns are subject to applicable manufacturer policies and approval. View Returns & Repairs FAQ →
General Questions
Where is BGS located?
Our main office and warehouse are located in Ocala, Florida. We also have sales representatives working from other locations. BGS does not operate a retail showroom or accommodate walk-in customers.
Can BGS help with a studio project?
Absolutely. Whether you're updating a single studio or planning a larger facility, our team can help review equipment options, pricing, and project requirements.
Does BGS provide installation services?
BGS does not perform installations directly, but we work with experienced systems integrators and installers. We can help connect you with someone appropriate for your project.
Does BGS participate in SBE chapter events?
Yes! BGS participates in broadcast industry events and supports SBE chapters. If your chapter is looking for a speaker or would like to discuss an event, please contact us.
We're Happy to Help.
If you can't find the answer you're looking for, reach out to our team. We'll help point you in the right direction.
Contact BGS → Call 352-622-7700
