Priority Support Policy

What Level of Priority Support Can You Expect?

All Priority Support tickets are answered before free support forum tickets and in the order that they are submitted.

I will help you in troubleshooting any issues you might have with any BNFW premium add-on with an active subscription. This may involve asking you to follow steps in support documents and providing answers and feedback for each stage. There is an extremely high chance your issue will be resolved quickly however, the complexity of an issue will define how long it takes to find any underlying causes. The more thorough you can be in your answer and commitment to resolving the issue, the quicker we can get your issue resolved.

Unfortunately, I cannot provide a level of support where I log into your website and troubleshoot an issue for you, or provide code examples or bespoke integrations or customisations. If you need this level of support, you may wish to hire a developer.