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The purpose of this chapter is to provide a holistic framework of complaint communication management on the Internet. Specifically, a model for e-businesses strategy is put forward which integrates the communication perspective of online... more
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      MarketingSocial PsychologyInterpersonal CommunicationCorporate Communication
Forecasting Special Events such as conflicts and epidemics is challenging because of their very nature and the limited amount of historical information from which a reference base can be built. This study evaluates the performances of... more
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    • Business
Forecasting Special Events such as conflicts and epidemics is challenging because of their very nature and the limited amount of historical information from which a reference base can be built. This study evaluates the performances of... more
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    • Business
Purpose -This paper aims to draw attention to a unique paradox concerning doing an autoethnography as a PhD. On the one hand, a student may feel a pull towards revealing a vulnerable, intimate, autoethnographic self, yet on the other hand... more
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    • Phd Writing
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      Organizational ethnographyHRM & Organisational Behaviour
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We investigated how students' interpersonal trust relationships impact on their willingness to share knowledge during group work and whether there is one best method of group allocation to maximise knowledge sharing. Through focus groups... more
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Abstract Purpose – Employee engagement (EE) is a highly popular topic within workplace research, but has been studied almost exclusively from a quantitative, survey based approach, both in academic and consultancy led research. Yet,... more
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    • Employee engagement
This paper aims to investigate the relationship between Corporate Social Responsibility (CSR) and financial reporting quality. It also investigates the effect of Shariah screening processes on the relationship between CSR and financial... more
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    • Finance and Investment Banking
This paper aims to investigate the relationship between Corporate Social Responsibility (CSR) and financial reporting quality. It also investigates the effect of Shariah screening processes on the relationship between CSR and financial... more
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    • Finance and Investment Banking
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      Cognitive ScienceInformation TechnologyEconomicsValue Engineering
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      PsychologyOrganizational Dynamics
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As the evolution of e-business technology has passed from the early phase of hype and innovation to the mature phase of adoption and use, the research interest of both the academic and business communities is shifting to investigating... more
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After explaining why business executives and academics should consider thinking about a rigorous approach to e-business models, we introduce a new e-Business Model Ontology. Using the concept of business models can help companies... more
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      Business Process ManagementBusiness Process ModelingInterorganizational Systems
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