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  1. About Banff
    1. Banff Community Plan
      1. Banff Community Plan Steering Committee
    2. Community Resource Directory
    3. Community Social Assessments
      1. Details from Past Social Assessments
    4. Economic Impact Study
      1. Economic Prosperity Strategy
    5. History and Heritage
      1. Banff's Architectural Styles
      2. Banff Heritage Corporation
      3. Municipal Historic Resource Designation
      4. Designated Heritage Resources
      5. Financial Incentives
      6. Heritage Finder
      7. Heritage Resource Action Plan
      8. Landmarks & Legends
        1. Alpine Club of Canada on Sulphur Mountain
        2. Atkin Home
        3. Banff's Bears
        4. Byron Harmon and Hector Crawler
        5. Banff Park Museum
        6. Banff Springs Hotel
        7. Book and Art Den
        8. Bow River Bridge
        9. Crandell Cabin
        10. Colonel Conrad O’Brien-ffrench
        11. Eleanor Luxton
        12. Elkhorn Lodge
        13. Frank Lloyd Wright Pavilion
        14. Homestead Landing
        15. Lady MacDonald Cabin
        16. Lux Theatre
        17. Mary Vaux Walcott
        18. Mountain School
        19. Norman K. Luxton
        20. Norman Sanson
        21. Old Banff Cemetery
        22. Old Crag Cabin
        23. Ping the Tailor
        24. Royalty & Rock Gardens
        25. Siding 29
        26. Tanglewood
        27. White Family Legacy in Banff
      9. Walking Through Banff's History Tour
    6. Housing
      1. Town of Banff Housing Projects
        1. Banff Housing Corporation
        2. Wolf Street Housing Project
        3. The Aster - Banff Avenue Housing Development
        4. Ti'nu Rental Housing
        5. Housing Action
    7. Indigenous Peoples
    8. Land Acknowledgement
    9. Learn About Banff
      1. Banff National Park
      2. Town of Banff Incorporation Agreement
    10. Local Charities
    11. Mandate of the Town of Banff
    12. Maps
      1. About BanffMaps.ca
      2. GIS Data Disclaimer
    13. Move to Banff
      1. Community Resources
      2. Foreign Worker Support
      3. New to Banff
      4. Settlement Services in the Bow Valley
        1. Settlement Services Info for Employers & Agencies
    14. Municipal Census
    15. Work in Banff
      1. Banff Ambassador Orientation
      2. Town of Banff Careers
    16. Essential Info for Locals
      1. Places Around Town
      2. Protect your Home. Protect your Park.
      3. Getting Around Town
      4. Be Safe Out There
      5. Services in Your Community
  2. Environment
    1. BanffZeroWasteTrail.ca
    2. Business Environmental Leadership Working Group
    3. Environmental Master Plan
    4. Renewable Energy Transition Roadmap
    5. Human-Wildlife Coexistence in the Bow Valley
    6. Rebates and Incentive Programs
      1. Clean Energy Improvement Program
      2. Deep Retrofit Program
      3. Solar Incentive Program
      4. Post-Purchase Rebate Program
      5. Fruit Tree Replacement Program
      6. FireSmart Tree Removal Incentive
    7. Green Case Studies
      1. Restoration of 40 Mile Creek
      2. Green Infrastructure Projects Map
    8. Energy Conservation
    9. Water Conservation
    10. Wildlife & Habitat
      1. Bear Awareness
      2. Invasive Plants
      3. Storm Water Pollution
      4. Bison in Banff
      5. Christmas Lights are Antler Traps
      6. Dogs and Wildlife
      7. Elk Rut/Calving Season
      8. Fruit Trees and Buffaloberry Bushes
      9. Halloween Pumpkins Attract Wildlife
      10. News Stories on Wildlife Encounters
    11. Winter Cycling
      1. Winter Bike Profiles
    12. Zero Waste Action Plan
  3. Events
    1. Events Calendar
    2. Mountain Madness Relay Race
    3. Banff Half Marathon & 10K
    4. Melissa's Road Race
    5. Canada Day
    6. New Year's Eve
    7. Farmers Market
    8. National Indigenous Peoples Day
    9. National Day for Truth and Reconciliation
    10. Homegrown Art Show
    11. Planning a Special Event
      1. Book a Facility
      2. Plan a Community Event
      3. Plan a Destination Event
      4. Weddings
    12. Street Pole Banners
  4. Recreation
    1. Aquatics
      1. Public Swimming & Programs
      2. Swimming Lessons
      3. Pool Notices
      4. Pool Rules & Etiquette
      5. Banff's Youth Aquatic Leadership Program
    2. Community Classes and Programs
      1. Active Living and Wellness
      2. Arts, Culture, Music & Food
      3. First Aid Courses
      4. Try-It Programs
      5. Drop-in Sessions
      6. MountainLIFE
      7. BanffLIFE
        1. Register for a Class or Program
        2. Volunteer with BanffLIFE
      8. Kids Classes
      9. Community Class Funding Assistance
    3. Community Parks
      1. Conditions and Closures
      2. Central Park
      3. Sundance Park (Banff recreation grounds)
        1. Recreation Grounds Renewal
        2. Okâch – Îyethkabi Oûgitûbi - pavilion building 
        3. Rent a Facility or Outdoor Space
        4. Skatepark
        5. Weddings
    4. Fenlands Banff Recreation Centre
      1. Curling
      2. Drop-in Sessions
      3. The Fenlands Café
      4. Fenlands Fitness Room
      5. Fenlands Indoor Turf Field
      6. Ice Rentals
      7. REALice
      8. Rent a Facility or Outdoor Space
      9. Weddings
    5. Greenhouses
    6. Hiking Trails
    7. Little Free Libraries
    8. Off-Leash Dog Parks
    9. Play Box
    10. Recreation Facilities Master Plan
    11. Rent a Facility or Outdoor Space
    12. Sponsorship
    13. Ice Skating
  5. Town Hall
    1. Agendas & Minutes
    2. Alberta Municipal Benchmarking Initiative
    3. Banff Community Plan
    4. Banff Strategic Plan
    5. Banff Town Council
      1. Connect with Council
        1. Council Delegations
        2. Petitions
        3. Public Hearings
      2. Council Code of Conduct
      3. Council Meeting Schedule (PDF)
      4. Council Updates
      5. Incorporation Agreement
      6. Live Streaming Council Meetings
      7. Meet Town Council
        1. Past Town Councils
      8. Past Video Recordings
    6. Banff Viewpoints Public Input
      1. Resident Satisfaction Survey
      2. Public Input Opportunities
    7. Budget & Finance
      1. Budget Process
      2. Debt Limit
      3. Financial Plan
      4. Financial Reporting
      5. Infrastructure Asset Management
      6. Service Review
    8. Bylaws and Policies
      1. Bylaw Reviews
      2. Cannabis Use in Banff
      3. Frequently Requested Bylaws
      4. Land Use Bylaw
      5. Policies
      6. Policy Reviews
      7. Smoke Free Bylaw
      8. What is a Bylaw?
    9. Careers
      1. Total Compensation
      2. Where We Work
      3. Working With Us
      4. Recruitment Process
    10. Committees
      1. Apply for a Committee
      2. Assessment Review Board
      3. Banff Heritage Corporation
      4. Banff Housing Corporation Board
      5. Banff Public Library Board
      6. Bed & Breakfast Working Group
      7. Community Art Committee
      8. Council Compensation Review Committee
      9. Community Grants Committee
      10. Development Appeal Board
      11. Governance & Finance Committee
      12. Municipal Planning Commission
      13. Police Governance Committee
    11. Community Grants
    12. Contact Us
      1. Register for Emergency Alerts
      2. Banff Business Newsletter
      3. Banff This Week
      4. Connect with Council
      5. Media Contact
      6. Newsletters
      7. News Releases
      8. Notify Me
      9. Report a Problem
    13. Election
      1. Information for Candidates 
        1. Become a Candidate
        2. Campaign Disclosure Information
        3. Candidate Resources
        4. Important Dates
      2. For Voters
        1. Permanent Electors Register
      3. 2025 Candidates
      4. Campaign Financial Disclosure Statements
      5. Election Results
      6. Third Party Advertising
      7. For Election Workers
      8. Register of Candidates
    14. Ethics and the Town of Banff
    15. Freedom of Information
    16. Major Projects
      1. Banff Railway Lands Area Redevelopment Plan
      2. Bear Street Shared Street
      3. Caribou Street Reconstruction
        1. Caribou Street Businesses
      4. CPR Pedestrian Crossing
      5. Bow River Bridge Rehabilitation
      6. Wolf Street Housing Project
    17. Media Interviews and information requests
    18. News Releases
    19. Open Data
      1. Imagery/Orthophoto
    20. Voting in Banff
    21. Permits & Licences
      1. Business Licences
        1. License Exemptions & Fee Reductions
        2. Renewing / Changing a Business Licence
      2. Common Licenses & Permits
        1. Outdoor Merchandise Display
        2. Pet Licenses
        3. Sidewalk Seating Permits
      3. Film Permits
      4. Street Use Permit
    22. Planning
      1. Banff Avenue Pedestrian Zone
      2. Banff Design Guidelines
      3. Building & Development
      4. Building Permits
      5. Compliance Certificates
      6. Development Permit Viewer
      7. Development Process
      8. Streetscape Design Guidelines
      9. Town of Banff Engineering Standards
      10. Wolf & Caribou Street Improvements
    23. RFPs Tenders & Purchasing
      1. Current RFPs
      2. Purchasing Policy
    24. Taxes and Utilities
      1. Property Assessments
        1. Assessment Appeals
        2. Assessment Rolls
      2. Property Taxes
        1. Mill Rate (PDF)
        2. Property Assessments
        3. Property Tax FAQs
        4. Tax Certificate
        5. TIPP Payment Plan
        6. Water and Sewer Rates
      3. Property Tax FAQ
      4. Tax Certificate
      5. Utility Payments
  6. Transportation
    1. Banff Bike Month
    2. 30km/h Town-Wide
    3. Construction & Traffic Impacts
      1. Legacy Trail Connections - Banff Ave
      2. Road Closures
      3. Moose Street Sidewalk
    4. Getting Around Banff
      1. Share the Road
      2. Utility Pipe Crossing & Pedestrian Bridge
        1. Background Documents
        2. FAQs
        3. Project Updates
    5. Mass Transit Feasibility Study
    6. Parking
      1. Parking Data
      2. Parking Tickets
        1. Request a Parking Ticket Review
        2. Parking Ticket Court Appeal
      3. Resident Parking Permits
        1. Apply for Resident Parking Permit
        2. How to Park – For Residents
      4. Tour Bus Regulations & Parking
      5. Train Station Public Parking
      6. Visitor-Pay Parking
      7. Parking Benefits
    7. Roam Public Transit
    8. Streets
      1. Annual Road Repaving
      2. Potholes
      3. Road Restrictions
      4. Snow Clearing
      5. Stoplights & Streetlights
      6. Streetlight Issue Reporting Map
      7. Street Sweeping
    9. Streetscape Design Guidelines
    10. Traffic Cameras
    11. Traffic Data
      1. 2023 Traffic Data
      2. 2022 Traffic Data
      3. 2021 Traffic Data
      4. 2020 Traffic Data
      5. 2019 Traffic Data
      6. 2018 Traffic Data
      7. 2017 Traffic Data
      8. 2016 Traffic Data
      9. 2015 Traffic Data
      10. 2014 Summer Traffic Data
    12. Trails Master Plan
    13. Transportation Master Plan
      1. Background Documents - TMP
        1. 2014 Pilot Projects
      2. Traffic Management FAQ
      3. 2014 User Pay Parking Trial
    14. Traffic Management
      1. Bus Parking behind Mount Royal Hotel — Pilot Study
  7. Services
    1. Affordability & Assistance
      1. Banff Access Program
        1. Banff Access Program Member Benefits
        2. Banff Access Program Business Partnership
      2. Bow Valley Affordability Guide
      3. Food Programs for Residents
      4. Community Volunteer Income Tax Program
      5. Jumpstart Bow Valley
      6. KidSport Bow Valley
      7. Non-Profit Support
      8. Santas Anonymous
      9. Volunteer Driver Program
    2. Banff Public Library
    3. Book a Facility
    4. Building & Development
      1. Accessory Dwellings
      2. Banff Design Guidelines
        1. Area Redevelopment Plans
      3. Bed & Breakfast Regulations
      4. Building Permits
        1. Inspection Requirements
      5. Compliance Certificates
      6. Development Permit Viewer
      7. Development Process
        1. Development Permits & Applications
    5. Cemeteries & Burials
      1. Banff Bench Program
    6. Community Services
      1. New to Banff
      2. Seniors
        1. Age-Friendly Community
        2. Banff Seniors Society
        3. Big Red Ride
        4. Senior Housing
      3. Children & Youth
        1. Summer Camps
        2. Kindergarten to Grade 6
        3. Kids Classes
        4. Register for a Class / Program
        5. The Outsiders Summer Youth Program
        6. Toddler & Preschool
        7. Youth 
      4. Families
        1. Affordability & Assistance
        2. Community Classes
        3. Community Resources
        4. Family Resource Network
        5. Family Wellness Program
        6. Parenting after Separation
        7. Recreation
        8. Register for a Class or Program
      5. Home Support Program
      6. Foreign Worker Support
      7. Recreation
      8. Settlement Services
      9. Community Wellness and Community Helpers
      10. Volunteer
        1. Snow Angel Program
        2. Volunteer Driver Program
        3. Volunteer with BanffLIFE
    7. Report a Problem / Request Service
    8. Emergency Services
      1. Register for Emergency Alerts
      2. Emergency Planning
        1. Disaster Readiness Day
        2. Emergency Kits
        3. FireSmart Banff
        4. Register for Emergency Alerts
        5. Plan for Emergencies
        6. Wildfire Forum
      3. Fire Department
        1. FireSmart Banff
        2. Wildfire Conditions
        3. Join the Banff Fire Department
        4. Bow Valley Wildfire Protection
      4. FireSmart Banff
      5. Mineral Springs Hospital
      6. Police - RCMP
      7. Search & Rescue
      8. Wildfire Forum
    9. Here to Help
    10. Housing
    11. Lost & Found
    12. Municipal Enforcement
      1. Animal Care & Protection
      2. Buskers
      3. Graffiti
      4. Good Locals Know
        1. Good Locals Know in the Fall
        2. Good Locals Know in the Summer
        3. Good Locals Know in the Winter
      5. Lost & Found
      6. Pay a Parking Ticket
    13. Non-Profit Support
    14. Pay Online
      1. Business Licenses
      2. Parking Tickets
      3. Pay to Park
      4. Property Taxes
      5. Utility Bills
    15. Pay at Town Hall
      1. Building Permits
      2. Development Permits
      3. Film Permits
      4. Pet Licenses
      5. Sidewalk Seating Permits
      6. Special Event Permits
      7. Street Use Permit
    16. Permits & Licenses
    17. Pets
      1. Off-Leash Dog Park
      2. Pet Licenses
      3. Winter Pet Care Tips
    18. Public Washrooms
    19. Recycling & Garbage
      1. Annual Recycling Roundup
      2. Fat, Oil and Grease Disposal
      3. How Do I Get Rid of...
      4. Large Item Pickup
      5. Non-Residential Recycling and Garbage
        1. Change the Quantity or Size of your Bins
        2. Change Your Weekly Pick-Up Schedule
        3. Food Scraps and Recycling Bylaw 464
        4. Non-Residential Waste Utility Fees
        5. Single-Use Items Reduction Strategy
        6. Additional Pick-Up or Service Change
        7. Zero Waste Trail
        8. Zero Waste Requirements for Building Permits
      6. Residential Recycling & Garbage
        1. How Do I Get Rid of...
        2. Large Item Pickup
        3. Re-Use It Centre
        4. Zero Waste Trail
        5. Library of Things
      7. Sanitary Dumping Station
      8. Transfer Site
      9. Zero Waste Banff
    20. Snow Clearing
      1. Sidewalk Snow Clearing
      2. Snow Removal Tips
    21. Starting a Business
      1. Step 1: Register your business name
      2. Step 2: Visit BizPaL
      3. Step 3: Are you within town boundaries?
      4. Step 4: Apply for your business license
    22. Street Sweeping
    23. Wastewater Treatment Plant
      1. Wastewater Treatment Plant Upgrades
    24. Water
      1. Backflow Prevention
      2. Drinking Water
      3. Fat, Oil and Grease Disposal
      4. Water Main and Sewer Flushing
      5. Water Meter Replacement
      6. Water Service Disruption
      7. Water Services
      8. Water Testing
  8. Visiting
    1. Attractions
      1. Calendar of Events
    2. Banff & Lake Louise Tourism
    3. Buy a National Park Pass
    4. Current Weather
      1. Prepare for Mountain Weather
    5. Drones in Banff
    6. Getting to Banff
      1. Getting Around Banff
    7. Hotels, Restaurants, Shopping and Camping
    8. Maps
    9. Roam Public Transit
    10. Summer Activities
      1. Camping
      2. Canoeing
      3. Cycling
      4. Fishing
      5. Golfing
      6. Hiking
        1. Bow River Trail
        2. Bow Falls Trail
        3. Commonwealth Walkway
        4. Surprise Corner
      7. Kayaking
      8. Skateboard Park
      9. Swimming
      10. Tennis Courts
    11. Top 10 Local Favourites in Summer and Winter
    12. Winter Activities
      1. Cross-Country Skiing
      2. Curling
      3. Hockey Leagues
      4. Skiing and Snowboarding
      5. Snowshoeing
      6. Tunnel Mountain Cross-Country Skiing
      7. Skating
  • Parking
    Pay for Parking
  • Emergency Alerts
    Sign up for Notifications and News
  • Report a Problem
    Request Service
  • Large Item Pickup
    Schedule a Pickup
  • Web Cams
    Traffic Cameras
  • Transit
    Roam Public Transit
Town of Banff
  1. Town of Banff
    110 Bear Street
    Box 1260
    Banff, Alberta, Canada
    T1L 1A1
  1. Hours: 8:30 a.m. to 4:30 p.m.
    Phone: 403.762.1200
    Fax: 403.762.1260
    Contact Us


In the spirit of respect, reciprocity, and truth, we honour and acknowledge that the townsite of Banff is located on traditional Treaty 7 territory. These sacred lands are a gathering place for the Niitsitapi from the Blackfoot Confederacy, of whom the Siksika, Kainai, and Piikani First Nations are part; the Îyârhe Nakoda of the Chiniki, Bearspaw, and Goodstoney First Nations; the Tsuut’ina First Nation; the Métis Nation of Alberta, and many others whose histories, languages, and cultures continue to enrich our vibrant community.

The Bow Valley has also long been important to the Ktunaxa and Secwépemc First Nations who traditionally occupied lands and used the watersheds of the Columbia and Kootenay Rivers and the eastern slopes of the Rockies. The area was also used by the Mountain Cree clan of Chief Peechee, and the Dene of the far north and far south.  

The Town of Banff is continuously learning about the rich and complex histories of Indigenous peoples in this region and is working to refine how the organization can better understand and acknowledge Indigenous peoples that have and continue to contribute to the area. We recognize the land as an act of reconciliation and gratitude to those whose territory we reside on or are visiting and acknowledge the many First Nations and Métis who have lived in and cared for these lands for generations.
Learn more about Indigenous Peoples in Banff

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