Tidio ‑ Live Chat & AI Chatbot
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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish
Works with
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 / month
or $290/year and save 17%
100 conversations for $29, 250 - 1000 conversations for $59
Features
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
7-day free trial
Flows
$29 / month
or $290/year and save 17%
Reach up to 40k visitors. Upgrade as you grow.
Features
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
Lyro AI Chatbot
$39 / month
or $390/year and save 17%
Reach up to 200 Lyro conversations. Upgrade as you grow.
Features
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,182)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing customer engagement through real-time communication and instant support, boosting sales and conversions. It's ideal for small to medium-sized businesses, integrating seamlessly with Shopify and other platforms. Key features include live chat, AI chatbots, a mobile app, and automated responses. The app is praised for easy setup, intuitive interface, and excellent customer support, with customizable chatflows and reliable performance.
Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app
Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :)
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌
We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
Support
App support provided by TIDIO LLC.
Resources
Launched
July 14, 2014 · Changelog
Featured in
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