Chatway Live Chat & WhatsApp
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Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Facebook Messenger
- iOS
- Android
- Live Chat
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- 1 Agent
- Unlimited Chats
- FAQ in chat widget & Canned responses
- WhatsApp, Messenger, SMS, & chat buttons
- Facebook Messenger chat integration
- Live chat widget customization
- iOS & Android mobile chat applications
- 30 Days chat history
Pro
$15 / month
or $108/year and save 40%
- $9 per agent/month - invite your team
- Unlimited live chat history
- Live translation & multilingual widget
- Private notes for live chat & reminders
- Email integration
- Page targeting & country targeting
- Custom live chat icon
- Tags, custom data & segments
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (366)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting customer interactions and conversion rates with its real-time chat and seamless Shopify integration. They praise its FAQ feature for efficiently handling queries, enhancing communication, and customer service. The app's user-friendly design, responsive support, and reliable performance are also noted, alongside a convenient mobile version and a robust free plan that benefits small businesses.
This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me!
Also, the tool looks great on my website and is easy to customize to my brand.
We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.
We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.
Support
App support provided by Premio.
Resources
Launched
September 7, 2023
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