Last updated: November 4, 2026

This Privacy Policy explains how Prasso Inc., doing business as Macroscope ("we", "us", or "our"), collects, uses, and shares personal information through our websites, products, and services that link to this policy (the "Service"), and through our marketing and other activities.

Personal information we collect

Information you provide. This includes:

• Account and contact information, such as your name, email address, and organization, and identifiers we use to associate team members with your organization.
• Communications, such as messages you send us through the Service, email, social media, or otherwise.
• Content, such as messages, comments, feedback, and other content you submit through the Service.
• Third-party integration information, such as information from tools you connect to the Service (for example, Slack, Linear, and GitHub).
• Marketing information, such as your communication preferences.

Information collected automatically. When you use the Service or open our emails, we, our service providers, and our partners may collect:

• Usage information, such as pages viewed, time spent, referring websites, interactions with the Service, log data, and whether you open or click our emails.
• Device information, such as IP address, browser and device type, and general location derived from IP address.

Information from other sources. We may receive personal information about you, such as business contact and professional information, from business partners, data providers, and publicly available sources, and combine it with information we collect.

Cookies and similar technologies

We and our partners use cookies, pixels, local storage, and similar technologies to operate the Service, remember your preferences, understand how visitors use the Service, and measure and improve our marketing.

Advertising and partners. We and our advertising and data partners may use these technologies to associate your visits to the Service with other information they or others have about you, such as your email address, and may share limited identifiers such as a hashed email, to measure ad performance and deliver marketing communications. You can opt out of certain partner identity matching at https://app.retention.com/optout, or contact us at [email protected] to opt out more generally.

How we use personal information

We use personal information to:

• Provide, operate, support, and improve the Service.
• Communicate with you, including service announcements, security alerts, and support messages.
• Send marketing communications, subject to your choices.
• Analyze usage and develop new features. We may create de-identified or aggregated data and use or share it for lawful business purposes.
• Comply with law and legal process, enforce our terms, and protect the rights, safety, and security of our users, us, and others, including preventing fraud and abuse.
• For other purposes with your consent or as described when we collect the information.

How we share personal information

We may share personal information with:

• Service providers that help us run the Service and our business, such as hosting, IT, customer support, email delivery, analytics, and marketing providers.
• Payment processors, which collect and process payment card information directly.
• Advertising and analytics partners, as described above.
• Affiliates, for purposes consistent with this policy.
• Third parties you direct, such as integrations you connect or when you otherwise consent.
• Professional advisors, such as lawyers, auditors, and insurers.
• Authorities and others, when we believe in good faith it is required by law or needed to protect rights, safety, or security.
• Business transferees, in connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets.

Your choices and rights

• Marketing emails. You can unsubscribe using the link in any marketing email or by contacting us. You may still receive service-related messages.
• Access, deletion, and transfer. You may request access to, deletion of, or a copy of your personal information by contacting us at [email protected]. We will respond to verified requests within 30 days.
• Declining to provide information. Some information is needed to provide the Service. If you don't provide it, some features may not be available.

Data retention

We keep personal information for as long as needed for the purposes described in this policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you have an account, we keep your account data while your account is active and delete it within 30 days after your account is deactivated. We may keep de-identified or aggregated data that cannot identify you.

Security

We use technical, organizational, and physical safeguards designed to protect personal information. No internet service is completely secure, so we cannot guarantee the security of your personal information.

Other sites and services

The Service may link to or integrate with third-party websites and services. We don't control them and are not responsible for their practices. Please review their privacy policies.

International transfers

We are based in the United States and may use service providers in other countries. Your personal information may be processed in the United States or other locations where privacy laws may differ from those where you live.

Children

The Service is not intended for anyone under 18. If you believe we have collected personal information from a child, please contact us and we will delete it as required by law.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the date above and post the updated policy on the Service or notify you by other appropriate means. Changes take effect when posted.

Contact us

Email: [email protected]
Mail: 548 Market St, PMB 63609, San Francisco, California 94104-5401 US